"Onlinecarstereo.com sold me a used defective product and refused to give me a refund. I would stay away from this merchant and buy from Critchfield. This place is as crooked as they come."
"I had an issue with my initial order and needed to return a device. Maria F. handled the entire, complicated return and exchange of the product I ordered. She was very professional, personable, and willing to solve my problem. She did so with ease and I even ordered more things to match the change I had made in my order. I felt extremally satisfied with the costumer service she provided and would not hesitate to recommend this site for shopping! Maria was the star in this transaction and I send her high Kudo's for her service!!!"
"Try and call them and lets lee how long before you will get someone on the line...
I tried ordering on line an item that was back ordered with most vendors. The online checkout didn't work, so I call. Somehow, a lady picked up and took my credit info promising this item will ship same day (Friday) or next business day. The following week, checking their site, the order status was "shipped" but no further info was available. 8 days later, I called to check on the order, after 40 minutes of constant attempt (you will get thrown to voice mail after 3 minute), I got a guy on the line that upon deeper look told me the item is back ordered and never shipped.
WHAT A WASTE OF TIME!
Why did you charge my card on an item you claim you have but you don't? I asked for a refund. I already have this item which Abt had in stock. but the refund from OnlineCarStereo never came. I filed a dispute with my credit card company and awaiting resolution. This place put me through so much troubles.
STAY AWAY "
"Very happy with my order! It shipped just a few hours after I ordered it. Very fast and arrived in good condition. Will order from them again."
"OnlineCarStereo is top-notch! The customer technical support is incredibly intelligent and trustworthy and understands and helps me with my needs. Great Customer service! They have a great selection of products at a great price."
"Their customer service really works! I am hesitant about the product that I am purchasing so I called them. They offered a better item for me and I am happy about it, "
"I thought of ordering an item for my car, trying to change my speakers and called to check if it is in stock. Lady answered and assisted me with the item I wanted to purchase. I told her that I need to place an order and she did for me. She is a great customer service representative. Excellent product and excellent service. Received the product in good condition and in time. I will purchase more , I was fully satisfied with my experience."
"Fas shipping for available item. For special order items, they will immediately ship it once they get it in their warehouse. Customer service are super friendly and accommodating. Can't complain with the topnotch service. I will definitely recommend them to any of my friends for their car audio and video needs."
"I was on the website and I was amazed with the product they sell. I do have a lot of option to choose from. I called customer service to get more details about the Alpine iLX-W650. Customer service person assisted me with the product and the process on how to purchase. It was an amazing experience. I will order more."
"Returned a DOA JVC car stereo. Was charged a restocking fee AND $19.99 for return shipping! After calling and complaining I was able to get the restocking charge refunded but still had to pay $19.99 for return shipping that was supposed to have been given at a discount. So I'm out $20 bucks just for doing business with this company. The really sad news is I could have gotten the same stereo from the local Best Buy for only a few bucks more but thought I would save the trip. I would never recommend doing business with www.onlinestereo.com to anyone."
"Beware, they cheat when you return things. Charged me twice for shipping cost and restocking fee which is not mentioned in their return policy."
"Placed my order by phone. Spoke to Juan, who was extremely friendly, professional, and patient. He applied discounts to the already low price of my order. The item was shipped the same day. I had to call back that day because I had screwed up my online account and once again, Juan was extremely helpful and patient and quickly resolved my issue. I am confident that Juan would be helpful if any problems were to arise as he has been a pleasure to deal with. Im sorry that there have been some bad reviews here but my experience has been beyond great at this point. Great job Juan!"
"I ordered a kicker marine reciever on black friday 2018 what a joke they would not honor the price instead called me and said it was recalled and cancelled my order. What a bunch of **** to deal with and the **** cowards dont honor their prices.DO YOUR SELF A FAVOR AND GO SOMEWHERE ELSE BUT HERE THEY ARE A JOKE.
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"Super slow took 2 weeks just for them to acknowledge the order. I have no doubt they would have kept my money and never shipped anything if I did not call them. Pretty shady. I am in the 4th week waiting and still no product. "
"My experience with onlinecarstereo has been excellent. Superb customer service, great prices, fast shipping. I will do business with them again for all my car audio needs in the future."