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Order # 899514280A
We started the program 05/08/17 despite what others were saying about the Nutri-System program. In a nut shell, their customer service is horrible AFTER you place an order.
As of 05/08/2017 and 06/01/2017 we had two complete orders (frozen/non-frozen) which was set up for Auto Delivery. They always sent an email out for the frozen portion to confirm if it's okay to ship PRIOR shipping.
The issue we had was with the order on 06/29/2017, 11:09pm Total 329.98. I received an email stating that the Frozen Food had ALREADY shipped (it was not supposed to ship till 07/15/2017) and that it will arrive in just 2 days on 07/01/2017 without any prior notice or confirmation from us. My wife and I were out of town for the BIG FOURTH OF JULY WEEKEND HOLIDAY TRIP. We did not receive any e-mail confirmation about this delivery as we did on two previous orders.
Surprised, I called the Nutri-System customer service rep right away, she had told me that there was nothing they can do since it had already shipped, it's perishable and would be just left in front of the door. However, after some bit of convincing and pleading, the customer service rep finally agreed and promised that I would receive a replacement shipment at no charge due to the lack of prior notification. And to call upon my return home from the long weekend trip for the replacement frozen food.
When I returned home on 07/07/2017 I called the Nutri-System to resume my order. We waited and waited, two weeks went by; nothing happened. Called again on 07/21 to inquire about my replacement frozen food shipment? At this time they flat out told me that "There is no policy concerning this situation and that they would not be sending any replacement food." Their whole attitude was take it or leave it.
At that point I requested to cancel my account, she (customer service rep) flat out told me that I will be charged $140.00 for the frozen food, and only $189.00 will be credited to Amex CC.
I did request a full refund several times but to no avail. As of 06/29/2017, non-frozen only was cancelled which was to be delivered on the 07/27/2017. I received a Text about the pending delivery, options: change the date of delivery; or cancel the order which I cancelled immediately.
Today, I received an e-mail from Nutrisystem that they will credit my Amex Card for $184.69, for the non-frozen portion of my order. So in the end, I am still charged $145.29 for the frozen portion which they had sent early without confirmation to ship.
Truly disappointed,"
"We have been Nutrisystem customers over the past 15 - 20 years. On average we purchased 2-3 months worth of Nutrisystem once every 2-3 years as a means to defeating the slow weight gain that occurs as one ages. This last time (2 months ago) we purchased 2 months worth of food. In the past we were able to lose 15 - 20 lbs every time, with the greatest weight loss in the first month In the past, the food was good, not great, but edible. This last time, we found the food to be just plain awful. There was an overabundance of VERY HEAVILY spiced meals that often ended up in the trash before consuming it. OK, I understand the need to attempt to make this food more palatable, but the use of a LOT of spicy peppers in almost every meal is just plain disgusting. Yes, I understand that there are a lot of people out there who like spicy peppers, but not every one does. Could you at least allow people to add more if they choose, rather than letting everyone suffer with too much spice in too many meals? I must admit, that my husband does enjoy spicy food, but even he stated that the spice was TOO MUCH. At least allow your customers to choose foods with less spice. They even had a mac and cheese meal that was heavily spiced with hot peppers.
On a positive note, there was one food item that we did enjoy, it was the Chocolate Turbo Drink. "
"I set up my husbands profile, I ordered all the food, I watched his success in losing weight, I was happy to order again on the profile I created for him when he asked me to. The rep would not speak to me to make any changes. When I asked her to cancel the account I was told I would be charged $99. Garbage!!! Very user unfriendly!!! "
"I ordered the Nutrisystem Basic Plan with Auto Delivery. Despite what the company has told me, you are unable to order online without selecting the Auto Delivery option. When I cancelled auto delivery due to satisfaction with the first shipment, I was charged 20% for canceling my order when the website clearly says that you can cancel anytime.
It clearly states that I can cancel my order at any time and the additional legal text does not indicate that any additional charges will be incurred. Beware that you will be charged 20% if you cancel after only 1 month!"