"Ordered a speaker system. Two weeks passes. NOTHING. I call. 3xs. NOTHING. Email a message. NOTHING. Finally email to cancel and order elsewhere. Then they respond. Sort of. Log onto account and they have cancelled. Thanks for the communication. Lights on? No one home. Don't bother. Complete waste of time. I bought SAME product on EBAY for the SAME price and it shipped immediately. "
"Ordered a pair of speakers using PayPal. No confirmation email. Tried to set up account to check status informed email in use. Tried to retrieve password no retrieval message received. Called, left message no response. Tried calling a few times over a week period finally someone picked up. Said order was canceled due to not in stock. Same story with two other speaker attempts. My suggestion is to attempt phone order only."
"Place an order yesterday, and charged my credit card. After they charge my credit card and review everything they canceled my order and it was not because of the credit card, the reason was out of stock. I wonder if they are just doing this to get credit card information from customers.
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"I purchased a subwoofer based on their price. I saved over $400 on their website rather than buying directly from the dealer. The item did take over a month to ship, but I did call weekly to check on the status of my order and they kept assuring me they’ll send it out to me once they get it because it was on “back order”. I received the subwoofer in brand new condition and am happy with my purchase!"
"I purchased a Marantz SR5015 receiver. What sound! Jeff guided me in my choice and even knocked down the already competitive price since it was back order. He kept in touch with me very good personal service."
"Order a Subwoofer though Alex, the sale manager. Save $500, full guaranteed. Local pickup in 1 week. Shipping fee waved.
The sub is new and work good.
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"These people are the real deal. They specialize in getting excellent equipment and passing on the savings to the consumer. They gave me their direct phone numbers so that I could call to check on my order. Some of the items they did not have in stock but, told me exactly when they would be receiving them and emailed me when they were shipped. The owner Jeff made it a personal commitment to assure himself that I was satisfied with their service. The technical lead Alex went out of the way to explain and answer all of my questions about the equipment that I purchased. He was very knowledgeable about the items that they sell and helped me work through the issues that I had after the sell. All of my equipment came with full factory warranties. "
"I purchased the Denon HEOS HS2 sound system that is selling on amazon and other big name sites for $499. I saw the unit on this site for $250 (half Price!!!). I thought, how could this be? It sounded to good to be true. Long story short.... as promised, I received the system within a few days, brand new on the factory sealed box with NO ISSUES! I would totally recommend this site. "
"The "owner" called me on a Sunday morning from a private number, and when he asked me if I was busy, when I said I was, he cursed me out. Don't know why he called, sounded like a bait and switch conversation. I cancelled my order with him, and hung up. He proceeded to call me back and leave a message cursing me out. If you all want the audio, let me know..I'm happy to post it."
"I wanted to write this review to try to give another perspective to the negative reviews online. I was skeptical to order from this company due to these reviews. However customer service was great. When a product was not currently in stock and shipping would be delayed they communicated with me the problem and made up for the slightly delayed shipping. I spoke with 2 different customer service representatives and both of them were very helpful and understanding. If you have a question or problem with the company or product, make sure to call the customer service line and they will make it right!"
"I ordered a speaker on July 6. Found it for $25 less at Amazon. Called on July 7 to cancel and was told there would be a restocking fee because it was already in process and was shipped from the supplier. Called on July 11 and was told the order had been canceled because they could not get the speaker. Said they had sent an email but it never arrived. Based on other reviews, I question whether it is true. My amazon order will arrived in two days. "
"Less than zero stars. I dont know where these people are from, but this isnt how we do business in America!"
"We purchased a set of KEF in-ceiling and in wall speakers after doing a series of research. It was absolutely thrilling at first to see finally a store that is willing to discount them since Magnolia (BB) wasn't willing to budge on the price at all and these were 35% off so initially we were super excited. When I first added everything to cart, since it was quite a large order, I figured I would call them first to ask if they have it in stock. No one answered but they called me back after a couple hours to confirm everything is in stock and would ship to me after a couple weeks. They said that the distributor in New Jersey had it in stock it is just a matter of time till they ship to them and ship it to me in San Francisco. I sat there patiently waited and waited and waited and waited, after emailing them and calling them to follow up on the order - they made it seem like they were doing me a favor. It was horrific and they wouldn't refund my order. Luckily we paid through Paypal and they guaranteed the purchase for us and refunded us after 2 months. This is the most ridiculous experience we have ever had and cannot believe that Paypal or anybody will even partner with them. At first, everything seems so professional, they seem to have every brand and product known to mankind at crazy discounted price - I figured even if they are "open boxed", since they are going in the wall and ceiling, i really wouldn't care since its so cheap - however its all a scam, holding my money for 2 months and then nothing. I usually never write reviews but everyone out there should know this is not acceptable and so horrific. "
"Ordered approx. $1600 in speakers from website after looking for quite a while, Paypal was used and authorized.
Two months later and I never received speakers nor any email, texts, or call about the order, which was shown as pending on their website. I cancelled the order."
"Ordered speakers, credit card was charged. I called a few days later since the order was still "pending" and left a voice mail with customer service, but never got a call back.
I called and got a guy on the phone a few days later - gave him the order number several times, which I guess didn't bring up my order since he asked what the product was. I gave him the brand & model of the speakers, and he said they would be shipping the speakers out later that week. If they didn't seem extremely sketchy yet, that phone conversation confirmed it.
They sent an email later that evening saying that my order was canceled as the speakers were out of stock (speakers not listed as such on the website). The pending charge has not been released from my credit card 20h later. Guess I'll keep an eye on it and dispute with the credit card company if they don't release it (and check my statement for fraudulent charges in the future).
Prices are way too good to be true. I'm guessing the positive reviews on here are bogus based on my extremely shady experience with these guys."