"Carefully review order contents and watch your bill. In Feb. I ordered 4 cans of hairspray. Order and shipping email confirmations confirm this. However, I received only three. Luckily, the packing slip inside box stated 3 as well.
I contacted them via contact form on website and email a total of about 15 times before I had to dispute my credit card.
Customer Service acknowledged the discrepancy and stated on 3/2 a refund was issued for 1 can of $5.64. About 3/9, nothing. I write, they assure me refunded. A week later, same. Another week... same. They finally just stopped responding so I was forced to dispute the charge for this amount having their email acknowledgement the bank is the one who returned my money.
I am just left with the feeling, this was intentional. Figure if one out of three don't look carefully or follow-up, great profit for them."
"They were very difficult to work with. They sent an incomplete order and I had to call and email multiple times. I filed a dispute with my credit card company "
"I had a really great experience purchasing on this website. Came fast and found products I could no find before. "
"Did not received same item as pictured!"
"This is a fraud company. We had ordered 2 products, they took payment from us but did not ship the product, when we asked the reason, the answer was that you should pay through PayPal, but they Didn't ship our inventory and didn't refund the payment."
"This is a fraud company, we ordered some products from them and paid for them, but they did not give us our products and did not refund the payment."
"I ordered product with myotcstore received the wrong items and charged twice. I connected with Rathan H online and was not helpful. I called numerous times and was placed on hold which no one returned. When I finally got through the guy I spoke to mentioned that Rathan H was based out of India and wasn't able to help with my issue. The guy I spoke with sounded like he just woke up and wasn't interested in helping out with my concern. I would stay clear of this company which is a complete joke. Scam is written all over it. "
"1. Their website says "free shipping for orders over $149" - didn't apply to me. The support was useless - basically just said "works on our side". No refund.
2. They didn't ship half of the order. And I had to prove that through a lengthy email thread (a total of 28 emails). First, I had to send photos of the package. Then, I've sent a video showing that the box isn't even big enough to fit all items. They still didn't believe it - basically saying that their warehouse has confirmed the shipping is fine and the issue is on my side - either someone has stolen the items or just I'm lying. Then, I had to weigh every single bottle to prove that the overall weight of the box is exactly what they've sent to me. And only then they've agreed that the package missed 8 items ($100+ btw). The result was a refund, not a shipment of missing items.
Total time wasted - 1.5 months.
P.S.: I always thought that shopping at smaller retailers vs amazon is better since I'm supporting smaller businesses. Never again. If such a thing would happen at amazon - I'd instantly receive a refund without even sending a partial order back."
"Quick shipping, item well packaged and just as described. Thank you."
"I wished I would of checked the reviews before I ordered instead of after. I got two orders of the same thing and wanted to return the second order. They said ok but didn't send out a mailing label or give us a number that needed put in the ship package. So how can I do this, lessons learned and it seems anytime I order on line it is someone from China and I get screwed. I like the box stores and may stick with those. With them not calling back well will not make the time line they say we can return item. Just buy local !"
"Terrible service. I ordered 8 boxes of color and paid for 8 items but received only 7!!! I contacted the customer support and they were supposed to look into the issue. It’s been 12 days already and nothing was done. I will never use the store again and wouldn’t recommend anyone to use it. "
"The month and didn't have any emails indicating when my package will be arriving after several emails I got an email stating I owe we did drop it off at FedEx but we've left and we didn't get any paperwork or seed if it was scanned so they are unprofessional and I would never buy anything from them again and I'll make sure my company deletes them"
"I bought 5 pieces Earth Mama Baby Oil, the items was listed under clearance category. When I received the item I was shocked. Because they are expired. Customer representative informed me that, the items are in clearance category and I should know that clearance items can be expired. This information is not written any where in their web page. Can you believe it a company can sell expired baby product and they think they are not doing anything wrong. Furthermore I paid not %10 of the actual value, I paid just %50 less. Consequently, this company does not care babies health, they are just cruel profit lover."
"I try the new soap and it was kinda weird . smells weird too "
"Purchased 5 Shea Moisture Head to Toe Olive & Marula 13oz baby wash. I received a box with bubble wrap only! The box was smaller than it should of been had they actually shipped the items! I reported them to Google Shopping and am awaiting my refund! Do Not order from them!!! "