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Verified
1/5

2006-01-11

"Customer service at more4mymoney.com simply doesn’t exist. I placed an order for a Delonghi Retro Burr Grinder (DHDCG59) and Delonghi Espresso/Cappuccino Maker (DHEC140B) on December 5, 2005 so that there would be plenty of time for them to arrive in time for Christmas. My order was confirmed the same day, however the grinder wasn’t shipped until December 12th. I was notified that the grinder was shipped, and there was a comment that the espresso maker would be shipped “seperately in next day or two”. The espresso maker was never shipped.

Beware any online retailer that doesn’t have a phone number anywhere on their website. I was forced to communicate with more4mymoney.com via e-mail through a form on their website. They did not respond to at least two e-mails – even after I threatened to dispute the charge with my credit card company. Finally, on December 22nd I disputed the charge with my credit card company, and sent more4mymoney.com a final e-mail indicating that I had done so. They finally responded with a note that they were refunding the cost of the espresso maker. However, they did not refund the cost of shipping.

I have three big issues with this online retailer: 1) They sold an item that they obviously did not have in stock, 2) There is no way to contact a human in person, and 3) They charged me for the full amount of the order before actually shipping all of the items. At the very least, this vendor has some ethical issues.

Needless to say, I am extremely dissatisfied with this retailer, and have no intentions of ever buying from them again. Buyer beware!
"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Overall technical support
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Web site being easy to use
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Verified
1/5

2005-12-28

"If you think you will need the slightest bit of consideration or respect as a consumer, or any customer service (including even a receipt by email) at all, don't expect it from more4mymoney.com.

I got my product on time, but everything else was dismal. I didn't receive a receipt by email, and could not contact the company at all. There was no customer service: despite the fact that I emailed the company repeatedly, and put in repeated requests in the customer service portion of the website, I got no answer. The website says that they will try to contact you within 24 hours, and I've been waiting about three weeks to hear from them. They have no phone number. Meanwhile, the thirty days I have to exchange my item have expired.

If you do order from this company, please at least read the terms of use. There is a link at the bottom of the page. It's not something they have you agree to before you order, it's something they assume that you've read. They guarantee nothing, including no guarantee of correct item shipment, use of the carrier that the website originally tells you it will use, or even the price you think you are paying for the item.

Again, please consider your order: if there is the slightest chance that you'll need customer service. If your item arrives faulty or broken, you are instructed to contact the manufacturer, who will likely tell you that it's not their fault because you got it from a reseller. If you want to exchange or return the item, there is no hope because you have to get a return merchandise number from more4mymoney, and you'll never hear from them again.

Anyone who orders from this website is liable to have a very frustrating experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-10

"Ordered a bunch of electronic accessories: batteries, HD antenna, a/v cables, wall plates, splicers, etc. Unbelievable prices and fast shipping. I received everything as expected. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

2/5

2005-04-04

"Watch out for their $5 "low order fee" which they don't mention anywhere on the site. It will only appear on the final order confirmation page, after payment method is entered. I ordered a telephone cord & this fee amounted to 1/2 the total for the order (including shipping!)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
N/A
Customer service resolving problems
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Customer service being easy to reach
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Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-08

"Ordered a couple of audio/video cables from them. Qualified for "special table rate" shipping, which seems to be their cost for UPS ground shipping. Decent turnaround time to ship our product, and good packaging. Product was as described. Recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy

Verified
5/5

2004-09-16

"Fast Shipping I recieved Exactly What I ordered
Ordered On Monday Recieved On Thursday
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-07-28

"More4mymoney had the best price on some digital camera batteries, so I ordered from them. They originally shipped the wrong item, but quickly corrected the problem and sent the correct batteries; their customer service was prompt and courteous throughout the process."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2004-06-26

"More4mymoney is located in Arizona so no tax (for most people) and the shipping was very fast. I ordered a computer case accessory on June 23 and it arrived to my home via UPS on the 25th! The package was packed very well with those airbag packing pillows. Their prices are really competitive with other sites and seeing how well this first purchase went I think I'll be ordering more stuff in the future from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability