"I ordered this printer not expecting much due to the low price, however the LCD masking screen has gotten worse and worse, dead pixels lines and all sorts of problems.
I was able to get a few prints off before it got bad but now its pretty unusable, and no, I haven't had the build plate push anything into it to break it.
in order to order a new screen, I will have to spend almost as much money as the entire printer cost me in the first place, and you BET it wont be coming from Monoprice."
"monoprice.com shipped the wrong part. Then they made me jump through hoops before they would ship the correct item. I was very disappointed with their Customer Service."
"Monoprice has always had great products at great prices, but their customer service has taken a big hit recently. I had a question about an order I was trying to place, but now the only way to contact them is via e-mail. There is no more phone support (although they claim it is only temporary, as if there is something wrong with their phone system, but that has been going on for some time now)."
“Hello Todd,
I apologize you reached us during a time in which our phone system was down for about 48 hours. Please know that we have chat representatives available to assist Monday through Friday, 8:00 AM to 5:00 PM by accessing our "Contact Us" page on our website.
Should you need further assistance please contact me directly at escalations@monoprice.com.
Thank you,
Laura P.
Customer Service Manager
”
"I ordered it came, and it fit. it was great."
“Thank you for your review! We appreciate your response and hope to do business again with you soon.
Regards,
Laura P.
Customer Service Manager”
"Order processed quickly, was filled rapidly, arrived reasonably fast and works."
“Thank you for a great review! We appreciate your response and hope to do business again with you soon.
Regards,
Laura P.
Customer Service Manager”
"Nice upgrade to the thin TV speakers, certainly worth the low price and quick delivery. "
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"Always find what I need at a good price."
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"Everything is working as expected and more"
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"Sturdy cable and fast shipping!"
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"I bought a product and they shipped it in a timely manner. "
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"Great customer support to match the quality of the product. "
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"I ordered a cable to connect a second monitor and it was the correct cable and it was delivered on time. Nicely packaged. I would definitely order from Monoprice.com in the future. Great company!"
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"I've purchased both speakers and thousands of feet of speaker cable from monoprice. You cannot beat the price for the quality. We use their products at Frazier Creek Brewing & Distilling Co. in beautiful Stuart, Florida if you'd like to come by and hear them for yourself. After installing them at the brewery, I bought more for home!"
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"I bought a 50 watt all tube combo amp and Monoprice made it happen.
They gave me the price I was looking for."
“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!
Regards,
Laura P.
Customer Service Manager
”
"Monoprice offers excellent speakers at unbelievable low prices.You really get your money's worth and then some with the Monoprice's Monolith line of speakers.Delivers above par performance with attractive aesthetics.The Monoprice Monolith T6 speakers outperforms speakers costing 3 to 4 times their price and the B6 bookshelf speakers have received numerous audio reviewers best buys for speakers under $400.Have the entire line of Monolith towers and bookshelves along with all 3 sizes of center channel speakers for an unbelievable multi channel home theater and music speaker system.These speakers deserve to be heard and compared to other competitive speakers that in my opinion outperforms other brands costing 3 to 4 times as much.This is a no brainer in trying these speakers out"
“Hello Speakerfreak,
Thank you for the great reviews, time and time again! We appreciate your loyalty and your business. Should you need more support please reach out directly at escalations@monoprice.com.
Regards,
Laura P.
Customer Service Manager”
A rep from monoprice.com, polancomonoprice, has responded:
“Hello,
I apologize that our process may have resulted in an inconvenience. In order to proceed with sending you the correct product we do ask for the product ID you received so that we can process the receipt of the same once in-house. In reading the communication exchange it could have been expedited and we have coached the representative. We appreciate your valuable feedback and hope to earn your trust for future orders.
If there is anything I can do to further assist please contact me at escalations@monoprice.com.
Regards,
Laura P.
Customer Service Manager”