"Don’t buy from MoissaniteCo.
In June of this year my fiancé ordered an engagement ring and a wedding band. It was delivered early in July and that’s when he proposed. On the day following the proposal, I noticed that the head or the engagement ring was crooked to the side. I also noticed that one of prongs was longer that the 3 others which resulted in the stone being a little bit tilted to the side. You can’t really tell right away but when you know, you cannot unsee it.
My fiancé reach out to MoissaniteCo to find a solution. They replied right away to confirm our home address. My fiancé replied on the same day with the information and then didn’t hear from them for 2 weeks. We thought they were sending a replacement ring and didn’t pressure them further. After two weeks, my fiancé reached out again via chat on the website only to be told that they didn’t receive our information. My fiancé then sent the whole email chain to prove that he’d been replying.
Again, no response for 2 weeks. My fiancé reached out again in the first week of August and said he wasn’t happy with the whole situation as we were getting married on August 12th, 2023 and he didn’t want me to have a defect ring on our wedding day. They replied right away and asked for our home address. At this point, it was ridiculous and we thought they were joking as we already had sent our home address 2 times and it was the same as the original delivery address. My fiancé sent the entire email chain again with a reply to send a new ring right away for the wedding.
They replied the week after the wedding with a CanadaPost delivery tag. My fiancé replied and said he was very displeased with the service and didn’t trust them anymore to fix the ring and wanted a compensation so we could have the ring fixed by a trusted jeweller instead. No response.
He messaged them again twice since then about a compensation for the defect engagement ring. Nothing.
This is ridiculous. You spend 2,000.00USD on a ring, you’d expect it to be perfect or at least have good customer service afterwards but no. This has been hell and we had to spend 500.00 at a jeweller to have it fixed.
Don’t buy from this horrible company. The quality of the engagement ring is horrible and I just wish he had spent more and went with another company. Their customer service is basically inexistant so you really have no recourse. "
"I have purchased two rings from this site. I have no words to explain the beaty of my pieces, and the customer service. I researched Moissanite and other sites prior to my first purchase and again before my second purchase. I am now ready to purchase my third ring. I have compared Moissanite to diamond, quality to quality, beauty to beauty, it can not be beat. I will not trust my purchase to another site."
"I have been wearing my new ring which is a princess cut for about three weeks now I love love it!!! it is a Forever One stone so it is super bright compared to my regular moissanite. When I first got it there was a small problem and I contacted them they were very quick and helpful to fix my ring and now I am wearing it every day even in the shower and everything! it looks so amazing and the gold is thick and craftsmanship is amazing!!! I will definitely buy more pieces from them!"
"This was actually the first purchase I've ever made online, so I had a lot of anxiety about every possible issue that could have arose! Fortunately though, I received the absolute best customer service care! They answered every one of my questions quickly and thoroughly. I received my ring yesterday and it absolutely exceeded my expectations! As someone who works with jewellery, I inspected my ring's every detail and am so impressed with the craftsmanship that went into it. I'm so grateful to the staff at moissaniteco for making this a positive experience and providing me with such a meaningful ring! I'll absolutely be recommending their services :)"
"My channel wedding ring is freaking awesome. Diamond’s luster and design seem so pretty. Moissanite has the best jewelry collection and that also with affordable prices. Plus, I appreciate the on-time delivery."
"I just wanted you to know how thrilled my nephew is with the ring he purchased for his girlfriend. He was not expecting the quality but with some guideance we were able to get something that both he and his girlfriend love. Thank you for all your help. You guys did go above and beyond the call of duty to help us."
"just got my order, first i want to tell you how pleased i was to see the way my order was packaged, the gift bag was soo pretty , oh! when i opened the boxes, just beautiful, the ring that you sized fits perfect, and the 1.5 ct.stone will make a beautiful wedding ring. I will be ordering lots of stuff from you. So take care and thanks again. a happy customer."
"First I must say that the packaging and presentation of my moissanite ring was simply beautiful! But OMG...the ring...the ring is absolutely GORGEOUS!! The craftmanship and the quality of the moissanite stones far exceeded my expectations. The white gold ring is weighty and the cut & clarity of the stones is amazing!! I love anything that sparkles and I just can't believe the luster & "sparkle" of these stones!!! The color or your moissanite is pure white... no yellow and no cloudiness to the stones. Your moissanite is far superior than any I have encountered and the "sparkle" far outshines any of my diamonds! I will definitely be purchasing all of my "sparkles" from you!! Thank you for my beautiful ring!!!"
"Love my engagement ring however was surprised wasn't the same wedding ring that was shown with the engagement ring combo. That being said i still am totally in love with my ring. I had asked it to be sent in 7 business days which they did even earlier. Again love the ring and customer service was excellent."
"I just had to take a moment to send you a note to indicate how stunned and elated I was with my three stone ring. I have bought several diamond simulants and/or synthetic diamonds- no blood diamonds! - but none of them come close to the moissanite in quality, fire and diamond likeness. If I did not know better, I would be certain it was diamonds. I can understand why people have an account as once is not enough. Thank you most sincerely"
"Thanks Chris for this beautiful pendant. I asked if part could be WG and not all YG, and it turned out better than I could have imagined. Thanks again! Another rockin' piece..."
"I wanted to thank you for your stellar customer service and even more amazing product! The 10mm and (2) 6.5mm round, ideal stones I ordered arrived and are by far, the most absolutely amazing I've ever seen. There is a slight color variance in the sunlight but not even close to what I've seen by way of other Moissanite stones and personally, it makes the believability all that more possible since they don't appear white and pasty as that of a cz. I can't tell you how pleased I am (and I was a very apprehensive customer - especially with the amount of money involved) with my purchase! I appreciate all your help - over the few weeks it took for me to finally take the buying plunge."
"Received my one carat hearts and arrows solitaire in rose gold today. My love placed it on my finger and I am in love with him and my ring. I wanted moissanite for ethical reasons and I couldn't be happier with it."
"Just got my earrings. Beautiful and just what I wanted. Almost wish I'd gotten ones just a little bit bigger ;) thanks for your help!"
"After much anticipation, I finally received my anniversary band today & wow, what a beautiful ring. It's a simple style but very elegant, makes a statement and quite a substantial piece of jewelery. I love, love, love it & will definitely order from your company again. It was so worth the wait. It blows away all the moissanite pieces that I've previously seen. I've purchased from HSN & also from Hellzberg, only to return because of the inexpensive look they had. This ring is the exact opposite & just what I was looking for."