"I was "that guy," the proverbial difficult customer. I wanted to purchase a set of wheels and tires for my car. Kevin at Modbargains.com helped me examine numerous options. He gave me solid advice on the "best" choice considering my stated desires. I ordered a set of custom wheels and tires, but did additional research. I concluded I made a mistake in ordering the wheels before understanding all the implications of the design for my car. I changed my mind. As the wheels for the original order had not been machined yet, I was able to change my order. Kevin even competed on price for tires after I removed my wheels from my original order. Once we got the order settled, I had tires shipped across country and installed on my car in four days and the refund for the difference posted on my CC within three. Well done!"