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Verified
5/5

2008-08-16

"was a bit hesitant to order from mro2go.com but placed an order anyway as they had the cheapest prices. ordered a solder iron stand (heavy!) and related products.
Received item via USPS in great time and in a well packaged box. shipping charge was very reasonable at under 5 bucks.
Overall a great experience.
"

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Verified
1/5

2008-05-08

"I am extremely displeased with this vendor. I ordered a Fluke meter and specifically requested delivery via US Postal Service. The vendor shipped via UPS who say they delivered to my porch. I never received the meter and the veodor accepts no responsibility. Burned for $362.00 and no phone number to call."

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Verified
5/5

2007-05-23

"Great purchase, would buy from metersuperstore.com again. I was looking to buy a Fluke 62 Mini IR Thermometer, and not only were their prices the lowest, they had another one available as part of a combo deal with a Fluke multimeter I was also looking to purchase. Their inventory is big, and the order process was easy and straight forward. I recieved autonotification by e-mail of the both the order and tracking information. I contacted them a few times by e-mail to verify order and shipping information for my own benefit, and they got back to me within the hour everytime. The item arrived as expected, packed nicely and works great!"

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hm4
Verified
4/5

2006-09-02

"the communication from this store was very poor: I got just one e-mail from them confirming my order. Then I sent several e-mails inquiring the status of the order (and they don't have a phone number!!!). They answered only one of them, sending me the tracking number. And it was actually on the next day after they shipped the package. So, overall, the package was processed in the timely manner, however their communication isn't so good."

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Overall quality of the company
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Is committed to quality products and services
Is trustworthy
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Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Customer service resolving problems
Customer service making decisions on their own
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Overall web site
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Verified
5/5

2006-03-12

"Searching around for some accessories for my Fluke meter I discovered this vendor and placed my order with them. They have the best prices I found on all the products I was interested in and fufilled my order in a timely fashion with no problems whatsoever. I look foward to doing business with them again when the need arises."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability