"I ordered a replacement lock for an old mailbox 3 years ago. I never installed it because I could to get the old screws out. I had a professional come in early November, who was able to get the screws out and installed this lock. When tightening down the screws in the new lock, the lock would not work, so the screws had to be left loose. I contacted Mailboxes by email and never got a reply. So I just ordered a new lock. Then I get a notice of shipment of both the lock I ordered and another order that I did not place. The one I did not place was made by Mailboxes, and actually arrived first. In it were 2 locks. An old style lock, and a new style one. My original lock was an old one. Mailboxes uses the same part number for both old and new so unless you know that, you will get the new style. The old style is NOT listed on their website. Both locks included screws, but they were the same long screws for the new design and I need short screws for the old style lock. I still cannot install my new "old style" lock. I wrote 2 emails to customer service. I had first called, but was left on hold over 15 minutes. So I chatted on their web site but was told I had to call. Once again, I was put on hold. CRICKETS. Nothing. So Once again, I sent an email and also asked about a return authorization for the second lock that I had just purchased. I got no response. I am now past the time they accept returns. This was one horrible experience and is totally unacceptable in this day and time. I do not know who the competition is for Mailboxes, but I would recommend looking elsewhere."

"I bought a mailbox lock 3 years ago but couldn’t install it as my old lock was rusted and the screws were stripped. After 3 years I had a professional install it, but when the screws were tightened down, the lock would not work, so the screws had to be left loose which isn’t satisfactory. I contact the company 3 times by email but got no response. I then went a bought another lock.
The company ships both my order, and a replacement order for both an old style lock and a new style lock, both with the same part number. They both come with long screws, but you cannot use long screws with the old style lock. I call the company, but get put on hold for service, but after 20+ minutes,I hang up. They have a chat feature on their web site so I start a chat which gets answered immediately. I explain my situation, and they tell me I have to CALL customer service where I get put on hold again.
So I once again send an email to their customer non service, asking for correct screws and a return authorization for the new lock that I bought, since it’s the new style and u need the old style . ( only the new style is on their web site, with the same part number as the old style but no mention of the old style. I get no reply."

"I am pleased and happy with the product and ordering, the delivery is where you fell short. I made a ridiculous amount of money to have the items shipped quicker, they never were. They came at the normal time frame. What was the point in paying extra for a service I never received? Thats my only complaint."

"My item was received damaged. Two phone calls have been made and messages left but no return call. This product was very expensive and it will be going in a visible area. I am unable to use this product or return/exchange it at this point. "

"WORST SERVICE EVER. They ship via XPO. I have called this company XPO 6 times, and everyone tell me my order should arrive on the 10th. It's now the 24th and still haven't received it. Currently waiting for them to pick up the phone been holding for 15 mins now, and the phone is just ringing. FIND SOMEONE ELSE."

"Mailbox is great for our rural application. The only problem was there were no bolts included to secure the mail box to the post. Bolts should have been included with the post purchase.
Mailbox is great. Installation just required an additional trip to the hardware store to complete installation."

"I purchased a Rural Mailbox with single mount Deluxe Post kit knowing I would be modifying it to mount in-line like the no longer available Decorative Post kit. The process is straightforward but I don't recommend doing this unless you have metal working skills and equipment. My reason for doing this is I live in snow country and here you want your post as far from the curb as possible. The box, post, hinge and flag assembly are indeed aluminum or stainless steel. However mounting bolts are zinc plated steel and will eventually rust. Also, the mailbox finish has a heavy pebbled finish (orange peel) so it is unlikely you will find peel and stick numbers that will adhere for the long haul. The post is a bit smoother. In spite of these issues, the mailbox and post are very good products and I expect them to look good for a long time. A few tweaks and they could be truly great products. "

"Everything was good . Came in timely ."

"The product was recommended by a friend. Reasonably priced quick delivery and very satisfied with the product"

"Bought a set of vertical lockboxes for my multi-unit. Fit well and works great. Very satisfied"

"pleasant surprise to see no shipping charge!! "

"Great Where is the button to accept review Oh have to enter experince not good"

"Fast delivery. Fair prices. Quality products. Long time customer."

"Great online presence. Fast Shipping "

"Not happy that support arms are not available as a individual part."