"I was looking for an anniversary gift and the salespeople were very helpful"

"I purchased a pearl ring for my wife in January. Less than 3 months later, the post broke and the pearl fell out. When I called them, they refused to replace it. They want me to take it to a store for repair - only the stores are ALL CLOSED! This is my first purchase from Jared. It will surely be my last."

"The stone had inclusions that were not pointed out before purchase, then the return was forced to be an exchange because they counted the order time for the stone in the return, so basically we were almost to the 30 day mark before we headed to the week vacation which included the proposal!!! The return experience was even worse after the staff made me feel bad for not keeping he stone! They have ruined the whole experience don't let them do the same for you!"