"i would not go near this company. The sold me a Leon and will not exchange it or repair it for free. Through amazon,i have emailed them four times telling them my computer died with only using it for college studies for 7 months. i asked Amazon to get involved about this and the seller avoided replying back to me within 48 hours required by Amazon. This seller is of no help to customer problems and sell lemons. On that i kindly asked for an exchange of product as i have a short window to get my computer working as i start college within nine days and all Apple and repair services are slowed down terribly with Covid. With Apple closed means i have to put about $900 out of pocket as two authorized repair facilities had said the issue is with the Logic Board. you would think that when a seller sells you in good faith a product that is close to $2000.00 they would stand behind their product. They wait days before each response even though i stated i have limited time window to get this device fixed as my college engineering Cours of study begins and this computer has all. My summer coding and homework on it. . STAY AWAY. NO Support, and arrogant like, telling me they need to follow policies set by their refund division as opposed to help a college student with no income on unemployment. Since I did not buy extended warranty that it is my problem. Frankly, they SOLD ME A LEMON. THIS IS THERE PROBLEM. THEY WANT TO TAKE YOUR MONEY AND NOT HELP. We all know they buy parts wholesale and could solve my problem for a fraction of retail that iI will have to pay. BAD BAD SERVICE!!! On sixth email to them, they responded: I will diagnosed for free, but will not fix it for free. You have a chance of buying a lemon from them.There are plenty of other resellers out there. Pick one that cares. Especially since they get parts for wholesale. No computer that costs $1,700 should fail in 7 months. The unit was not dropped, no liquid was spilled on it. It had just college use and left in a good home environment and not even committed around. "
"great place to have your computer fixed they take great care of you"
"Customer service is top knotch, products are excellent and covered by warranty. Everyone here is so helpful and caring with your transaction and the savings are unbeatable. iPower Resale is my number one choice for refurbished Apple products!! "
"After a terrible experience with a different mac reseller, I kept searching, because I needed a seriously powerful iMac for editing video. Much to my pleasure, I found iPower through their store on eBay called Macinabox. At this level of pricing, I want a human voice; I called these people and got a lively, enthusiastic and extremely mac-knowledgable Christina on the phone.
I wanted a 27" i7 iMac, turbo-charged. You cannot modify the newly-released models, but the previous gen is highly configurable. I ordered mine with a 256 SSD boot drive, 1tb HD, 32 gb RAM, Apple wireless keyboard and mouse. Mine is shipping with a 1gb video card, would have preferred the 2gb, but hey... I'm phat with this rig. They even ordered the RAM kit overnight for me as I had time constraints to manage as well.
So far, so good. The machine is going out today and it will be in FL on Monday! I simply cannot wait to boot this puppy up and fly in FCP X. I know Aperture and CS6 are going to haul some serious ____.
I spoke with Christina at length about their company, their direct association with the demi-gods in Cupertino and their plans for future developments. Absolutely fascinating. I feel I have gotten superb customer service and more importantly, interest. I'll have more to add to this when the machine arrives.
For now, I have to N/A on shipping and breakage, because I have yet to take delivery. I will update the rating upon receipt...
12/30/2012: Oh, the joys... Where to begin? This thing is a smoker of a Mac. Feels like driving a formula one car after working on my mid-2010 MBP 13", which was no slouch until having Aperture and Ps open at the same time. Obviously, with 27" of real estate to work with, I can have Mail, Safari, iTunes, Aperture and CS6 all open and toggle through each at will.
With 32 gigs of RAM onboard, nothing slows me down. Even invoking NIk-ware simultaneously happens seamlessly...
Hardware aside, I must emphatically emphasize the trustworthiness of iPower, Christina and her husband. They knew their stuff cold. I do too, so after having done much research on how I wanted to build out the machine, my experience here was superb. They know about all the latest and greatest advances in hardware, so our ordering process was like a dream come true.
I had time constraints to work with, so they ordered the RAM kits overnight at my request. All through the ordering, building and shipping process, I was kept apprized of everything. It isn't easy to issue a domestic wire transfer in the amount of a couple grand to un unknown entity, but their copious great feedback on Ebay helped to ease the concerns created by my previous experience with another reseller.
My machine arrived exactly as promised, packed very well and fired up immediately with no surprises other than its stellar-SCREAMING performance. I could not be any happier with my purchase... couldn't!
Thank you, iPower! I wish your crew all the best for the coming New Year! Keep up the great work.
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