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2017-05-01

Metal "Curb" Flashings dont Fit and never will !!!

"Order fan and Curb metal flashing, Fan was good but Flashing $198. was off measurements on by one inch on all 4 sides of Fan. Parts was never assemble for Correct fit. I was a Draftsman, ASE Master Mechanic MSCE Microsoft Engineer. I had the unit put on by another RV Qualified Mechanic and he also agreed it was completely wrong. Hoodmart disagreed but later on wanted pictures on the custom parts that was needed to do the job right. The unit is mounted on a Concession flat roof trailer in conjunction with their hood and fan I purchased in 2012 that had curb parts that did not work. In other words the fans will not working with the mounting hardware. Fans are okay , don't waste your money on their mounting hardware. They wont refund $196.00 and Representive Mike is very unpleasant and close minded. Don't waste your money here.
"


Rep reply posted 2018-09-06
A rep from Hoodmart, dennishoodmart, has responded:

“Hello Myron – thank you for the feedback. We deeply apologize for the frustration reported here. In the event that a product is described incorrectly, is sized differently than indicated, or otherwise, we would advise to please contact our customer service team for support. We are always willing to work with our customers to help ensure they are finding and using the best possible mounting hardware. Also note that we continue to improve our products and accessories, so it is important to work closely with our technicians to ensure you are using the proper and compatible components. The Curb product is designed o be a bit larger to accommodate a hinge kit. Hinge kits unfortunately cannot be used on a concession hood; which has been addressed to fit more snugly. If we are still able to work with you on this or future projects, please do not hesitate to contact our support team (and ask for a manager should a representative have difficulty assisting).”