"Can’t get response about what I bought and if I ordered correct items or how to use"
"Placed an order for a few items - half the order ship, pack slip indicated it had all shipped.
I called and spoke with CEO- David Akhamzadeh- who assured us the balance of the order would be shipping out in two days.
After not receiving any tracking or shipment or any further communication for two weeks. I called and emailed. No response. A few more days passed I called again and was able to get ahold of a CS agent.
The agent said it had not shipped and looked like it had been fulfilled in full.
David than called and said the item had just arrived and was going to ship out, he made it seem like an inconvenience, and that I was somehow in the wrong for asking about the tracking/ shipping.
A few days later it finally arrived and we were able to fix our machines.
Great prices if you don't mind dealing with headaches- not worth the back and forth Juki parts are available at a number of other reliable resellers.
"
“We're truly sorry to hear about your experience. We appreciate your patience and understanding. I've sent you a direct message to help assist you further! ”
"Received the item I ordered just fine."
“Thank you for sharing your experience! We're thrilled to hear that your order arrived without any issues. Feel free to reach out if we can assist you with anything else!”
"Needed lots of boning. They are the cheapest and I got them super quick"
“We're thrilled to hear that you had a great experience with us! Thank you for choosing our service to meet your needs. We look forward to serving you again in the future!”
"Appears to be a good place to order from but the turn-around time is not very good. I may be reluctant to order without shopping around first."
“Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the turnaround time. We appreciate your patience and hope you'll give us another chance to exceed your expectations in the future. If there's anything specific we can do to enhance your experience, please don't hesitate to reach out!”
"I highly recommend purchasing from Goldstar Tool:
• Received greatly appreciated owner communication and tips.
• Excellent customer service.
• Absolute competitive price.
• Machine received is as advertised.
• Speedy delivery and safe packing to prevent shipment damage."
“Thank you for the great review! We're thrilled you had a positive experience. If you need anything else, just let us know. We appreciate your business!”
"I purchased 6 mm drawstring, when I received it. It was more like 4 mm attempted to contact your company via phone on two separate occasions after 30 rings and no answer. I submitted a response on the Internet. Was informed that a representative would be contacting me shortly and I have still to this day, not had any communications with any of your representatives"
“We apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're sorry to hear about the discrepancy in the drawstring size and the difficulty in reaching us. I've sent you a direct message to assist you with this issue.”
"Great products and Gold Star always ships right away. Has low shipping costs. "
“Thanks for the positive feedback! We're glad you're happy with our products and speedy shipping. Let us know if you need anything else!”
"Advised on replacement parts, related sale items and alternatives to out of stocks. Fast shipping via UPS."
“Thank you for your review! We're delighted to hear that you found our service professional and appreciated our fast shipping via UPS. We're here to help with any future needs you may have.”
"Dispute contacting the seller several times, I did not get the advertised discount.
"
“We apologize for the inconvenience you've experienced. Your satisfaction is our top priority, and we're committed to resolving this issue promptly. I've sent you a direct message to investigate this issue further. Thank you for bringing it to our attention.”
"Called back they stated order shipped, I told them it didn't ups not received package they then stated supervisor would contact didn't beware of this company"
“We apologize for the inconvenience you've encountered with your order. This isn't the experience we aim to provide. I've sent you a direct message to assist you further with this issue.”
"I was sent all gold snaps and I purchased gold and rose gold for a broken halter and only got gold "
“We apologize for the inconvenience caused by receiving the wrong items in your recent order. I've sent you a direct message to discuss this further. Thank you for your patience and understanding.”
"good purchase, prices reasonable, turn around good"
“Thank you for the great review! We're glad you found your purchase to be a good value with reasonable prices and a quick turnaround.”
"Order was processed quickly. Delivery took a few days for coming from west coast to east coast. Prices are reasonable. Products just as described. I ordered acessories for my Juki DDL 8700. Feet, finger guard,quick change screw, magnetic light, just to name a few,all work very well. Will order from Goldstartooln again.
Thank you. "
“Thank you for your positive review! We're delighted you're enjoying our Juki DDL 8700 accessories. Looking forward to serving you again soon. Happy sewing!”
"I've looked around for this product for sometime and came across this website. I'm loving that it is hispanic owned. Looking forward to getting my product."
“Thank you for choosing GoldStar Tool! We're delighted you found what you needed on our website. Your support means a lot to us and if you ever need any assistance with your order, feel free to reach out. We're happy to help!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We apologize for the inconvenience you've experienced. We appreciate you taking the time to leave us feedback and I've sent you a direct message to look into this issue further! ”