"Sent the wrong remote. Impossible to talk to customer service. Everything has to be resolved on their website. Waste of time."
"No thanks to the poor saps who wrote a bad review. We received exactly what we paid for. Would recommend for factory remote replacement. "
"I ordered a remote control for a ONKYO RC-668M. It was supposed to be an exact match. The picture on the site showed the ONKYO remote control. When the package arrived, it was a completely different remote control. A Chinese knock off. The site does not respond to request for return or replacement."
"This is a terrible scamming company. Ordered a replacement remote to match existing and they sent a note that said the one I ordered was not available and they sent me a substitute. It was a cheap piece of junk. I do not want to spend additional $ to send it back to them and risk loosing more $. Do not buy anything from this company!"
"I submitted a return request on an unused remote control I purchased on April 7th, 2022 and as of today April 25th, 2022 ... no one has emailed me or called me in regards to my return request. I even put in a second return request and a tech support request on April 11th, 2022 ... still didn't receive a response. I submitted a return request because I upgraded to a Control 4 system. Very disappointed because I have a remote that is unused and my money is stuck because no one will respond to me. "
"I wish I can do more research on the seller before ordering. They showed you RM-YD029 SONY RM-YD029 Remote Control with the right picture, but shipped you with a fake cheaper model which you can easily get at amazon, half price with free shipping at Amazon!!!"
"They **** you in showing you a remote like yours but don't sent the same one they send some chinese one instead thye charge you for shipping and then they charge you for shipping returns "
"I ordered a specific remote and was sent a generic knock off. The remote that was sent operated about 30% of the functions on my device. Tech support was useless, basically telling me to read the manual of the original remote (which is way different than what was sent. They refused my demand for a refund based on waiting a few months to actually check the thing out. STAY AWAY!"
"Great works perfect"
"I ordered a remote for a Sony WEGA 50" LCD tv that I founded abandoned at the a donation box that only allowed clothes and shoe donations. I rescued this tv to my home. Ordered a $20 or $30 new bulb online and now the remote from Electronic Adventure and the tv and remote are up and working like new."
"Like most customers have already reported, the ol' bait and switch. Ordered a remote from their website for an old receiver which included the pic of my exact remote and the model of my remote. Nowhere on the page do they say anything about being a compatible remote, yet the remote I received was NOT as listed. Completely different model. I will say though, thus far, it seems to be compatible with my remote I'm replacing. But the issue still stands, completely misleading the customer with not listing what they are buying. I could have bought this remote elsewhere for half price when you also include the shipping costs (where I could have ordered this remote through someone else with free shipping). "
"I ordered a replacement remote for my RCA TV/DVD Combo. Electronic Adventure sent the same remote I received from Dan's Electronics. I inserted brand new batteries into both remotes, however, neither worked on my RCA TV or it's built-in DVD.
Dan's Electronic sent a prepaid return shipping label and refunded the purchase price as well as the original shipping.
Electronic Adventure insisted their remotes work and refused to send a prepaid shipping label or refund the original shipping charges.
At least Dan's Electronics backs their products and provides much better customer service. I do NOT recommend anyone make purchases from Electronic Adventure."
"They show the picture of your TV's original remote and then send you something different."
" I received and returned the wrong TV remote. I DID receive my entire refund, including the shipping fees."
"I bought a Sanyo remote and they send me a completely different remote with a note saying that it will still work with my model. It may have but it's not what I ordered and it didn't even have the sleep button I wanted and bought it for in the first place. If I wanted a universal remote I could have bought one at Walmart. To add insult to injury, they only credited me half of what they charged me. What a scam."