"We ordered a artic shield body Insulator and purchased a large and should have ordered a medium. Now we are trying to get a shipping label to ship it back and get a medium. So if this is not taken care of, we will not be ordering from eders.com again."
"I placed an order by mistake on their website on a Friday. I tried to cancel the order immediately. It was not after normal business hours so I got a reply to my request right away and I was told by Heather in customer service that my order was already on the truck.
This order is already on the truck and can not be canceled
Have a great day,
Heather
This was less than a 2 minute span. That means Heather personally must have processed, picked and shipped my order running directly to the waiting truck then run back to her desk to answer the email.
The problem is that I know that this is not true because I recieved this email from Eders today which happens to be Monday.
Shipping Label Created, USPS Awaiting Item
January 31, 2022 at 4:04 pm
MOUNT JOY, PA 17552
NEVER AGAIN EDERS
"
"These dummies sell stuff they don't have, then cancel your order. What's worse is they cancel but continue to offer the item that they don't have. Heather, in customer service, gives you vague/short answers to your questions, if she decides to answer. I never really received a complete answer to any of my questions. They canceled my order, yet four days later they still show 10 in stock. Heather says they have so many items that it is hard to keep up. Lazy and stupid is what that is. So they want to just keep wasting customer's time and their own by allowing orders that they will just have to cancel. Very productive! They did me a favor as I do not want to do business with a fly-by-night outfit like this. First impression blown. Do yourself a favor and look elsewhere."
"Horrible customer service. Any company that does not have a customer service phone number is sketchy. Send them an email and dont plain on getting a response. Heather Crook is a crook and a laying B "
"I purchased an item from them and nowhere on their website do they mention a 20% restock fee until you try to return the item. I sent an item back a month ago and still have not received credit. When inquired I was told they are busy. Do not buy from them they have horrible customer service "
"I ordered a Holosun red dot gun sight. Their website said they had 24 in stock. I don't think this was true. After a week my order was canceled. I wanted to know what had happened and emailed an inquiry. The BS from that point was unreal. Apparently they don't actually stock this stuff and can't deliver at their site's price. When I placed my order (6SEP21) they 'said' they had many Holosun sights on their site, but when I just checked (14SEP21) there are zero. Something is very wrong here!"
"Their site says they will pay shipping on defective items. I ordered a trail cam that will not turn on and they will not pay the return shipping. The statement below is from their website concerning returns...
All returns that are not due to defective products or eders.com mistakes will be charged a 20 percent restocking fee. And the buyer is responsible for return shipping. Of course if an item is delivered defective or eders makes an error in an order, eders will cover all shipping costs and there is no restocking fee.
Now here is their email response to me ...
Unfortunately you are in no position to decide if an item is defective. You very well could have put the batteries in with the wrong polarity which could have caused the issue. Additionally return shipping is completely your responsibility. You'll find this to be the case whether you attempt to send the item back to us or send the item back to the manufacturer. In 22 years of experience it normally is the customers problem that they have misused the item or not read the directions.
customer service
www.eders.com
****@****
"
"Ordered a compound bow. Showed up in a reasonable amount of time but not per the photo and description was poor at best. They refuse to return without A 15% restocking fee for there poor website error. Never again."
"They dont stand behind their products! Their answer was for me to contact the manufacturer. DO NOT BUY FROM THEM"
"Ordered a bow stand and received the wrong item. Stand was ordered as a free standing floor standing bow stand and I was shipped a bench mount bow stand. I do not have a bench so this does not work for me. I contacted customer service via the contact link since the phone number listed does not work and is not in service. I did receive a follow up email asking for a picture of what I received however I never heard anything else. I got ghosted by Eders.com
After reading reviews I now see this is a common thing with this company. They just do not take care of their customers. They do not follow up and stand behind their product. After looking at the address listed it appears that this is being run out of a residence. The NYC address is a high rise apartment building with no such business listed on the outside and the package came from a WI address which is a single family home and has public records of belonging to someone with the last name of eders.
This is a fly by night shop that I would stay away from. I have now opened a dispute with my CC company and will receive funds back.
Stay away and save yourself some trouble. "
"I ordered a game cam from Eders. It wasn't working properly when I received it. They refused to accept my return so I contested the charge with my credit card company. Mr Eder personal called me numerous times and threatened me over the phone. I'm not sure what kind of business does that and continues to stay in business?"
"I purchased a supposedly NEW pair of Kamic boots for my son. There is a problem with the right boot, something in the heel either sharp or pinching. I tried to contact them and guess what? No phone! Guess they were getting to many complaints on the bad service. So then I had to email them, almost immediately they responded with a "canned" response saying they have now been worn and can't be returned. "My son put these boots on and walked around the "carpeted" living room for 3 min", he did try a couple time to see if they just needed to adjust to his feet. But these are still NEW, well i'm not sure they really are new, I think they are "seconds" and not new.
Then I replied back and said they are still new, and guess what? they never sent me any information on returning the boots yet. Don't wast your money pay a little more and deal with a "legit" company that wants to take care of it's customers.
"
"I recently purchased a pair of $130 LaCrosse Hunting boots. Boots were 1 size too small so I contacted Eders, explained the issue. They gave me a return RMA so I re-purchased the correct size and returned the small ones. They charged me a 20% RESTOCKING FEE even though I repurchased the boots again from them! Do the math, 20% of $130 is $26!!! They kept $26 of mine even though I repurchased and provided them with proof of purchase. Customer service said "we have to charge a restocking fee" which is complete BS and bad customer service. I WAS a return customer, Never again will I buy from them and neither should you! What a crooked business!"
"I just purchased a few sets of 2oz and 4oz weights for my stabilizer bar, and being new in the archery field, I "assumed" that these were the same diameter as the 1oz weights. Finding out later that the 1 oz weights are 1.35dia, and the 2oz and 4oz weights are 2.66" dia. I made the mistake of ordering the larger ones assuming they were all the 1.35dia weights. If they disclosed the diameters of these weights in the items descriptions like I am finding out that every other vendor does on their website, this wouldn't have happened. And they have the nerve to charge me to ship them back and the 2 I opened before realizing this, they will not take back. This after I spent over $300.00 with them. Worst decision I ever made, and I will never use them again for anything. You are warned."
"I bought a bow bag that was a little too small. I returned it, almost a year ago...still waiting for my refund. They said they would refund my credit card...oh, but it's been too long (3 months). Then they said they would send me a check...haven't received it. Now they won't respond to my emails asking for a follow up to the situation. What's going on?
Update: The owner of the company contacted me and he is kindly refunding my full amount. He is paying me back my shipping and restocking costs as a way to apologize. Because of this I have altered my ratings a bit. This will be the second time I was told a check is on the way, hopefully it's true this time. "