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Product & services pricing
0.00/5
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Return/Replacement policy:
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Verified
4/5

2004-01-10

"prompt shipping...great price.

Direct shipped from vendor (Fitness Quest) but was missing alot of parts. Contacted Fitness Quest directly and they shipped out a new unit. Was out of stock when I called, but I received a complete unit today.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-09-10

"I ordered a Hamilton Beach "Aroma Elite" 4 Cup Coffee Maker (BLACK) and a Black and Decker CBM7/CBM7B Smart Grind Deluxe Burr Mill(BLACK)
I received only a cheap white 4-cup coffee maker that I DID NOT ORDER - no coffee grinder and no explanation or receipt. I have complained to the company approximately 6 times and they refuse to even answer with the exception of one email that said I'll check on it - then nothing. They charged my ATM card for over 4 times the value of the cheap merchandise they shipped.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site