"first a notice that my order is sent with fed ex, then it was sent to post office , ordered sept 5th,no one knows where it is, refund policysays u cant get a refund till after 6 weeks, cubavera has nothing but bad reviews and they could care less"

"I have bought from Cubavera before. I was not happy with the most recent purchase which was white linen shirts. The fitting around the arms is tight, and inappropriate for the climate for which they are intended. The linen trousers are good, but again the legs are too long. These defects are similar with other clothes that I have bought, that are made in China.
The quality is unacceptable for the price charged.
The feedback forms do not allow for constructive comment. If using a cheap manufacturing location such as China, at least make sure that the clothes reflect the standard size of the ethnic group that you are targeting.
There is a returns procedure, including a DHL option. The latter is not cheap (£25), and still requires a drop off into the centre of our town, not collected from home. Yet only £12 is charged for delivery to your house.
If the quality was good, I would probably buy regularly.
Invoicing - I have just realised that I have been charged double. The advertised sale price was not applied to the invoice. Nor can I find anyway on the website to contact the company, to request a correction !
Next time I need linen clothes, I will seek alternatives first."

"They sent the product I bought to the wrong address then the Customer Service Representative was very rude they didn't want to find a solution"

"I placed an order on December 23, 2018 and paid by Paypal. I received an order number and was told that I would be notified when the order shipped. No further notification. Clothing was never sent. All emails were ignored. I telephoned and spoke with a woman who acknowledged that the order never shipped. She said she needed to contact the warehouse and that she would call me back. She never did. I am disputing the charge with Paypal.
"

"I have ordered linen pants and the Espadrills from Cubavera. Simply put, nothing fit, although these are the regular sizes I normally purchase. The linen pants were not black as advertised and clearly two sizes too small... the shoes were too small by at least one size. I have worked with customer service, no help at all. I have ordered considerable product from Cubavera, a few other problems but nothing like this experience. I returned the items, and am hoping to receive the refund in 3 weeks (or so they say?)…….. "

"Ordered clothes for a vacation to the DR. I ordered over $100 worth of clothes early Thursday afternoon. Since I was leaving for vacation on Saturday afternoon, I payed $20 extra for "Overnight" Shipping.

Checking he order on Friday afternoon at 3:30 PM, the package still hadn't left their facility. At this point I called the customer service number to resolve the issue. The rep I spoke to was surprisingly aloof towards my predicament. When I asked why my shipment I paid extra to get overnighted hadn't even been shipped after 24 hours, I was told that overnight shipments purchased after 12 PM don't ship until the following day. Nowhere during my order was this stated. The only place I found this was in the shipping policies link at the bottom of their webpage.

Since, it hadn't left yet, I asked to have my order canceled. To this I was told "the package has already been put together, and is at the shipping area for pick. It is to late to cancel. " I was also refused a reimbursement on the overnight shipping charge. Following the tracking #, the package didn't even get picked up for another 2 hours, plenty of time to stop shipment with minimal effort.

So in summary, my "overnight" shipment didn't arrive until 4 days after my initial order. I had to run around like a madman to find replacement clothes the night before my vacation. The icing on the cake was in addition to refusing to refund the shipping fee, I was deducted a restocking fee from my refund. "

"Saw a deal on a "deal site" for shorts at Cubavera.com at a great price right when I needed new shorts. Ordering process was easy, added a free shipping code,

Ordered 6/6/2014, order arrived 6/14/2014 (not bad for free shipping option!) Received emails keeping me informed of the order status.

I like the quality of the shorts."

"I have purchased quality clothing, mail order, for a long time. I do so for a few reasons, mainly to save money, save time, & to get exactly what I want, in my size. I buy leisure shoes from Joes New Balance Outlet for the same reasons. I got tired of family members & I being forced to pick among the shoes and sizes store stores happened to have in stock. Buying mail order gets you excellent service & the shoe you want in YOUR exact size all in one stop.

I bought from Blair.com for a long time. Recently, I decided to look elsewhere. Today, Blair clothing is made off shore and yet
their prices do not reflect it. After some research, I decided to try a popular Florida company Cubavera.com. According to my information, my favorite leisure shirts & pants, the guayabera & linen draw string pants are better quality and significantly better priced that similar Blair branded pants.

I ordered three shirts for me and two my wife wanted. My first shipment arrived quickly (3 days). I was surprised by the sharp style and quality of the guayabera shirts, since they were significantly cheaper than Blair's casual guayabera shirts. In each shipment, Cubavera includes a postage paid FedEx return mailing label

I call customer service before I order for the first time from any online seller. If customer service is poor, I want to know before I order. I was on hold for three minutes and the agent was polite, helpful, and he knew the product line.Two days later I called again to see if I was just lucky. This time I was on hold two minutes and this agent was also polite and helpful.

I am impressed with Cubavera.com...

UPDATE. My wife's three shirts arrived today (3 days after ordering). Excellent quality. Prepaid return shipping label included."