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Product & services pricing
1.25/5
Chance of future purchase:
1.25/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
2/5

2017-11-01

Very Poor Communication, Product Quality

"CLEARBAGS
YELP

November 1, 2017
As California residents, we make every attempt at buying from California based companies, considering the mass exodus of business from our state (thanks to our wonderful "socialist" party). Therefore, we purchased a large quantity of 16"x16", 3 mil, resealable slider (closure) bags.

The sliders were extremely flimsy requiring a delicate, careful touch to avoid the slider dislodging from the slider tracks. Regardless, the sliders on a large portion (estimated 30-40%) of the bags still came off even with extremely careful handling. Nonetheless, as we were nearing the end of that batch of 16x16-inch bags, we were willing to give Clear Bags another chance. We emailed Clear Bags, twice, inquiring whether they carried bags with heavier duty sliders. Not one answer. Being forthright, at the risk of sounding blunt, I very low tolerance for poor or no communications from vendors.

Again, the inferior quality like that of our initial order by itself would normally be enough for us to seek another vender. When Clear Bags ignored our inquiry the first time, for most vendors that also would be sufficient motivation to choose another vendor. However, the poor quality of the bags (defective, what we view as defective, bag closures defeat the purpose of purchasing what should be an efficient feature, the slider), poor and unprofessional vendor communication (or lack thereof actually) finally made us choose another vendor, Uline.

Uline's prices are slightly higher ($0.38/bag - ClearBags, $0.57/bag - Uline) but their support before a sale and after are exceptional, the quality of the bags, exceptional (Uline also shipped us ample samples miraculously in under 2 business days). Bottom line: the real reason for choosing Uline was Uline's professional, outstanding communication, first, and the high quality of the bags, second.
"

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