"Same as all of you...TERRIBLE! Got email that item was backordered. I contacted chat line and cancelled order..."You will get credit within a week" A month later nothing. Contacted chat and said that they have record of cancellation but account has not been credited ...I was told "you better call credit card company to dispute charge" can you believe it!"
"very disapointing. my order was there for at least 8 weeks and never received only their wrod about they will do something.
lack of response and only apologizes from them.
not to buy with them again.
it is a fraud. i hope to have my money back one of this days."
"DO NOT ORDER FROM THIS COMPANY - YOU WILL LOSE YOUR MONEY.I ordered a fan on 7/12/11 and as of this date I still have not received it. I contacted their virtual chat and they told me their were technical dificulties and by the end of the conversation they still could not tell me when it would be sent. They claim you will receive the product within 7 - 10 days but this is BS. They never intend on sending what you purchased and will continue to make up excuses why you have not received what you ordered in hopes that you forget about it. I do not feel confident that I will ever receive my fan and now I'm filing a chargeback with my bank."
"Scam artists. Do not order anything from this company. You won't get it and they keep feeding you lines of BS. Just an online con job. "
"I purchased an item two weeks ago have not received the item purchased. After reading the reviews, I tried to contact the company via live chat and email with no success. The telephone number that appeared on my credit card with the charge is ***-***-**** which is an Alpharetta, GA listing for Ralph and Jane Altman. I called the number and got a recording stating that no one was available to take my call. I left a message, but don't expect a return call. My order was placed with a Digital Cadence, 12600 Deerfield Parkway, Suite 100, Alpharetta, GA 30004, however, the "Merchant Description" on my credit card was "Circuits & Things.""
"Placed order 7 days passed with no indication that anything was happening with my order. Then contacted support via chat. First session agent stopped responding and I left. 2nd session agent was so slow to respond window timed out after 10 minutes. So I finally cancelled my order. They say it takes 7 - 10 days to process order. That's just process it before they begin to ship. On the 10th day I cancelled and asked for a refund.
**UPDATED**
I contacted circuits and things to cancel. I was told my order was cancelled I even received an automated email advising me my order was cancelled, but I have yet to receive a refund 8 days later. Something tells me I'm not going to see a refund from this less then honest retailer. And judging by the reply to my real post. The less then perfect english used in the response from the person saying they had a good order with these people tells me they're also playing games with fake reviews, and putting up posts to counter real customer experiences. Avoid this business like the plague or you'll be extremely sorry."
"Worst Customer Service EVER!!!!!!!!!!!!!!!
they don't answer the phone They don't have stock
biggest run around I have encountered in 25 years of buying.
If I do get my product $6500.00 worth I will be happy to delete this post"
"Here is the transcript from the live chat (the only way, it seems, to communicate with this company) I was trying to let them make me feel more comfortable as a buyer, but they did not seem to care. please take caution with doing business with them. I made the mistake of not reviewing before placing an order.
Chat session started at 2:43:58 PM
Please be patient while you are being connected with an operator ...
You are now chatting with Anthony
Anthony: Hello.
You: Hello,
Anthony: What can I help you with?
You: After reading some very discouraging reviews on your site I need to verfiy my order that it is in stock,when it will ship out and the tracking info for that. My invoice # is 5579_a465a1b5c9382c3.
Anthony: Order # please?
You: 2204
Anthony: We have received your purchase order for the LaCie 2 TB External Hard Drive. Most orders take 7-10 business days to process. You will be notified via our auto generated system of any status changes.
You: that's not even including shipping time. I feel that is unacceptable after the number of comments about actually receiving products purchased through your site. I have already spoken with capital one and if you cannot expedite this order in good faith for me then I will have to file a claim with capital one.
You: without good reason as to why this would take as long as 7-10 days to simply process, my concern is that I will have to go through what many others said they have gone through with your company, not recieving my item and having a hard time recovering the charge for the item.
Anthony: You know what, you should have read our policy first before you placed an order.
Anthony: Our policy is 7-10 business days for delivery
You: you know what? you should be a little more concerned with customer service and be aware of the multitude of complaints about your sight. You are right, I should have done a little more research before I placed the order. But if I would have done that I probably would have never placed the order.
You: You realize that there are over 50 reviews of your site claiming it's a scam. I am simply asking you to expedite an order. I will pay a reasonable expediting fee. Is there anything you can do to make me feel a little better as a "customer" that I am not being scammed?
Anthony: I am sorry but we cant expedite it even if you pay an extra.
Anthony: Well to relieve your worries, you might want to cancel the order.
You: Can you explain why there is so many claims online about your company?
Anthony: I am not sure with that. I am unaware of those reviews.
You: I would, bet everything I have read claims that you don't honor cancellations and people had to file claims with there credit card company's.
You: http://www.resellerratings.com/store/circuits_and_things
Anthony: We are a small family operated company and pride ourselves in being honest with our customers, please be assured that we would never take your funds and not give you a product.
Anthony: Now as what I have told you, you can always cancel the order just to rellieve you from your worries.
You: I don't want to cancel my order if there is something that can be done to make feel assured that my order will deliver in a reasonable timeframe and that I won't have to go through what many of the people on this site did. After reading this do you understand why i may be concerned?
Anthony: Yes.
You: http://www.shopmania.com/site/circuitsnthings.com
You: another site, except for three positives, all the same reviews.
You: on this one it actually says, live chat was the only form of communication and that they kept saying the product would come and it never did.
Anthony: Thanks for reporting those sites.
Anthony: I can have the management review these.
You: http://www.online-store-reviews-directory.com/circuits-things-your-one-stop-digital-shop.html
You: why don't you have management call me on the telephone. 703.xxx.xxxx. I will hang on here with you until they do. if it's a small family owned company, it shouldn't be a problem for someone to give me a ring.
Anthony: Will take note of your request but I will not guarantee that they will call you.
You: And why is that?
Anthony: You may want to leave a message as well
Anthony: 1-***-***-**** ext.100 and 102 and 103
You: I've tried calling, no response. And from what I read, that seems to be a pattern. You must have a manager. may I speak with them
You: Is that a no?
You: This conversation has been copied and noted. I will call my credit card company to file a fraud claim with them. And this conversation will also be included with my formal complaint to the Better Business Bureau. If I could simply speak to a representative of the company on the phone I feel that I would feel much better about the tranaction.
Anthony: So better yet we cancel your order.
Anthony: Hold on while I process cancellation of your order.
Anthony: We have received your request to cancel your purchase order for the LaCie 2 TB External Hard Drive. We will credit/refund your original method of payment in the amount of $150.29.
Please allow 24 to 48 hours for the transaction to post to your account. Thank you for your patience.
You: I will wait 48 hrs. if the money is not posted back to capital one card. I will proceed with my claim and the complaint with BBB. In the future, you guys should really focus some efforts on quality assurance, customer service, and controlling the amount of negative feedback you have on your company.
You: In the future, I will do more research before doing business with a company online even if they seem like a reputable outfit at first glimpse"
"STAY AWAY! Same experience as everyone e"
"Horrible experience! I placed an order on 05/29/11. Finally cancelled the order on 06/20 after not having received any email updates, no product delivered, etc. Now after 3 weeks of not receiving my refund on my credit card, I finally had to contact my credit card company to get the charge reversed. I contacted them several times via chat (there are no phone numbers listed on their website) and was promised email updates, email notifications, email policies, email cancellation confirmations. I didn't receive a single email EVER. It's a good thing I printed out my order confirmation page, otherwise I would have nothing but a credit card charge with a different name on it to have proof of anything. I like to help out these smaller companies, but after an experience like this, I may be sticking to the tried and true internet sales giants in the future!
Later Posting: I did what another complain suggested, I filed with the Better Business Bureau. I filed it under Symiron LLC which is what my order confirmation stated. It also matched the address on my order confirmation as well.
Response from BBB Delware:
Dear Mark B :
This message is in regard to your complaint submitted on 7/15/2011 6:00:15 PM, and assigned ID 8669115.
Unfortunately, we aren't able to pursue this complaint because the business is either unreachable or appears to be out of business. Know, though, that the information you provided us has assisted us in the information that we give to the public about this business.
If you wish to further pursue this issue, you might contact a legal advisor, the Attorney General's office or your local police department. Thank you for your interest in an ethical marketplace, and if you have any questions about this issue, please do not hesitate to contact us.
Regards,
Lexe Kasey
The Better Business Bureau
"
"After asking for the status of my order and receiving emails of "confirmed" status. Then requesting status again a few weeks later, I receive the following message "We apologize for the inconvenience. We are doing our very best to satisfy customers need.We have been a bit over whelmed with customer response to our new marketing campaign. We are improving on that issue.I can see that your purchase order is being confirmed already.I will put a rush on this and will ship shortly. Thank you so much for your patience" After another week and still not receiving the product; I cancelled the order and disputed the credit card payment. "
"I ordered a product from cookerygadgets.com. The charge to my account came from circuitsnthings.com so they are the same company officially known as Symiron LLC. The product appeared to be in stock when I ordered it on 5/2/11 but I immediately received an email that it was out of stock. I waited a month but no change in status. So I sent an email to cancel my order and received a reply that my order status has been changed to cancelled an that my account would be credited. It wasn't, even after numerous attemtps at informing them about the problem. I have since filed a claim with my bank to get the money refunded. SCAM!"
"This is by far, the WORST company I have ever dealt with on the internet. It's like they are staffed with incompetent ninnies who can't read or write or understand English. They keep sending repeated emails that say the same thing, and they do NOT respond to emails sent to them. They delayed shipment over and over again. Even if you tell them you want to cancel the order, they send it to you anyway, and the only way to overcome that without paying return shipping is to refuse delivery like I did. You won't get a refund so you'll have to do a charge-back on your credit card. I wouldn't do business with these people again if they offered items at 10% or what they sell for elsewhere. There is only one word to describe this company: INCOMPETENT !!"
"Please complain to the Better Business Bureau at www.bbb.org about this company from GA like I did. My experience is same as other reviews...ordered item which never came, then they said it was on backorder...still not here, now they won't respond to me through their "online chat"."
"Total scam. Same song and dance as everyone else. Immediate charge, no e-mail updates or indication of order status, then after an e-mail complaint, they state the order is "confirmed." WTF? You confirmed an order that's already 2 weeks old? After 30+ days and no product, I had to dispute the charge with Amex. Sadly, C&T will have had the use of your money until the buyer figures out they got taken."