"I've had a difficult time finding replacements for some small trim pieces on my VW Eos. The parts department came through for me - with honesty and a customer service focus. I spoke to Spencer over the phone and confirmed that they could - and would - actually order the part for me. "
"Thanks for having this part. Lifesaver."
"Called in, got a person, helped great, made life easy!"
"I google searched a part for my car and they had it for the best price and they’re local. "
"I've been reluctant to order the part that I need for awhile now. Today I revisited the internet looking for what I needed. I was surprised to find Carter Volkswagens listing as I hadn't seen it before. And at a lower price than other suppliers. Figured it's about time, so I placed my order. Easy ordering, pleasant experience. "
"Should have a feature to select multiple items you want to purchase "
"tried to contact the parts department, must be slammed! I left two vm on xtention 2009. I used the online order you show you had them in stock. We are sending a driver 0900 in the morning to pick up"
"The user experience was very smooth and intuitive. No problems."
"I’ve been ordering parts from FCP for years because I didn’t know if another place to. FCP is really great and reasonable with awesome lifetime warranty, but they’re in the East Coast and sometimes it just takes too long. Finally found a place I could order from in the PNW. Hopefully by ordering good parts locally in Seattle I will receive them in one to two days( I’m in central Washington) "
"The system required for me to enter the VIN to verify I am purchasing the right parts. At the end, it still asks to call the dealer for verification.
Also, 35% restocking fees? I makes me wonder whether I have a relationship with the right car manufacturer..."
"Was quoted $18 and change at University VW, by buying online and picking up at the dealer I paid just more than half! "
"I choose to pick up my part but $15 shipping for a $5 part is ridiculous. Especially when it is in the same city. "
"price good but shipping should of only been around 10 dollars.
35 dollars to ship it 75 miles is a bit much.
"
"Not a very user friendly website."
"I appreciate that I can get wholesale cost on OEM parts.
Despite entering my billing address, the program didn't recognize it. I hit the "continue anyway" button to complete the transaction.
There is also no information on how long it will take to get the part and I'm in an urgent situation."