"Ordered a umbrella with the sand screw to ancor the umbrella in the sand paid over 99.00 received yesterday the order was not correct tried to call went to a medical company need someone to get back so that we can get corrected "

"I recently had the pleasure of shopping at Beachstore.com for all of my beach supplies, and I have to say, it was an outstanding experience. The website was easy to navigate and I was able to find exactly what I was looking for with minimal effort. The selection of products was impressive, with a wide range of options for beach umbrellas, chairs, towels, and more.

I was particularly impressed by the quality of the items I purchased. They were all made of durable materials and were perfect for a day at the beach. The beach umbrella I bought was sturdy and provided ample shade for my family, while the beach chairs were comfortable and easy to set up.

The customer service at Beachstore.com was also top-notch. I had a question about one of the products and the representative I spoke with was extremely helpful and knowledgeable. They were able to answer all of my questions and even provided additional information to help me make my decision.

Overall, I am extremely satisfied with my experience shopping at Beachstore.com and I would highly recommend it to anyone in need of beach supplies. The quality of the products and the excellent customer service make it a standout among online retailers."

"Beware! Beachstore.com will sell you defective merchandise, the wrong color, the wrong size, etc. When you try to return
the item their Customer Service is NON-Exsistant. You cannot get through to Beachstore.com with your complaint. I've e-mailed them, I've phoned, I tried chat, I've send letters in the mail. Their website looks beautiful and says hazzle-free returns. Do not fall for it! It's a big lie!. Beachstore.com is a big FRAUD! I am so angry I'm taking my complaint to Consumer Affairs and to the Attorney General. I hate being ripped off.
H.Breen,
Long Island, NY "

"They make it impossible to reach them when you have an issue with your order. I did everything they asked to get a replacement part for a defective umbrella base pole and it has been a month and my umbrella sits unusable in my garage. Will never shop here again"

"I love shopping at beachstore. Have been getting beach stuff from them for 10 years."

"Tried to return a defective item. No luck. Seems my phone number is blocked. Can’t contact them. If I could give zero stars I would. Stay away from this company."

"This business is a sham. Phone number is dead, "live" chat goes nowhere, emails unanswered. It wasn't until I filed a dispute through PayPal that I was able to discover the owners true email - ****@****. This sorry excuse for a reseller does fulfill orders, but just try to return a product - no go. STAY AWAY and take your business to an honest seller."

"I love the chair I purchased. It is great and the it came fast. No problems."

"Worst on line company. I returned a product for credit. No refund. I've sent three emails requesting credit. No replies. Finally had to have credit card company dispute. "

"Ditto to worst customer service experience I have ever had on-line. Do not expect a response, if you have a problem with a product, only if you have a problem ordering your product, which is also a problem. This appears to be a fly by night operation. I guess anybody can have a website."

"*** W A R N I N G *** STAY FAR AWAY FROM THIS SELLER. Bought two beach lounge chairs, an umbrella, and 2 towels and had them shipped to where I was to be staying in FL. Ordered plenty early, but the ARRIVED LATE. Then after three uses, one of the chairs had a leg break and the FIRST time I used the umbrella, the screw point broke when putting it into the sand. Took pictures and called customer service on 7/13/2018 and was told I'd be shipped new merchandise, however, I was leaving FL the next morning and requested a refund, as i would not be back to use them for quite some time. Yulaisy Dominguez in customer service told me... on speaker in a doctors office... that I would be refunded under the circumstances. Now almost 3 weeks and many calls and emails later, I am told I can only get a store credit. Called owner Eytan Benzeno ***-***-**** who was rude, nasty and told me I "obviously abused" the items. STAY AWAY.... lousy quality merchandise, NO customer service, I am reporting to the FL Attorney General under Sec 501 Unfair and Deceptive Trade Practices Act. You should too."

"Ordered a Frankfort umbrella and 3 chairs. 2 weeks later got a email asking if the order was filled, which it was not. Tried to rely to that email and cancel the order and got an email saying the sender "was a third party". Then tried to call 4 or 5 times and never got through to cancel the order. Left messages, still zero response and the charges have not been reversed. "

"We ordered a 7.5 ft expensive umbrella through this site over the same offerings at Wayfair and Houzz because the item was purported to be in stock and shipping took 7-10 business days. We paid $100 over the Wayfair and Houzz offers due to the need to have the umbrella delivered on time. No umbrella yet and a call to TheBeachStore.com indicates it should ship out from NJ “soon”. The 7-10 days was really when they might start the shipping process, not the expected delivery time. This was not at all clear and ended up $100 extra for nothing. Will not use this company again. "

"Gearing up for Summer. Can't wait to buy more. They have all of the best-know brands for beach chairs and commercial grade umbrellas and umbrellas for regular vacation use. "

"I ordered one RIO 6.5' Sun Blocking Vented Beach Umbrella w/ Sand Anchor - Margaritaville Stripe order no. 270-SO111071 on 10/17/2017 but received instead a low quality, not new umbrella branded Hang Ten on 10/18/2018. The umbrella I received is not only not the product that I ordered, it is a cheap umbrella, it is not new, it is scratched and it is even dusted with sand!
I immediately submitted case number CA 17015 with photos, requesting authorization for return and a full refund for $40.04 which includes the product price, taxes and shiiping; I have also sent follow up emails and have called their customer service phone number with no response
I am attaching photos of the product that I receive to prove that it is not new and it is dirty with sand.
I request once more either a full refund or exchange for a new product, the same brand and model that I ordered.
I finally received a replacement product of the correct brand, in new condition. Case is resolved to my satisfaction"