"I ordered a 9-cell battery (LDL020) for my Dell Inspirion 9400 as the original battery came to the end of life after 2+ years.
The order process was fast but a little strange - my credit card was charged immediately and there was no order confirmation email message or I could not track your order status online.
The second day I sent an inquiry email message to the customer service and got an email reply promptly stating that the order had been processed and the battery was shipped to me.
A few days later, I received a package from China via USPS registered mail. Then I realized I did not have an invoice or receipt from the seller. So I sent another email to request a receipt. Again I received an email reply with the receipt attached.
Now, I have been using the battery, which is great.
Bottom line, the product is good. The seller's process needs improvement. You need to follow up with the customer service to get what you need. I will buy from them again when a need arises."
"Here is the message I sent to customer service after I got my battery:
I have an AOpen 1557G. My existing battery was working fine. I could charge and discharge my existing battery. I ordered this battery so that I could have more power on extended trips away from outlet power. I received the battery. It looks identical to my existing battery with the exception of the bar code sticker on the side. When I plugged it in the computer didn't recognize that it was there - it thought it was empty. The computer said "no battery present". The charge light on the computer stayed off. I read on your website that it takes a while to charge the first time so I just left it in the slot for the next two nights and days. Eventually the charge light on the front came on. The power meeter application said "charging". This went on for the next two nights and days. The power 50% never increased. I took the battery out and put it back in. Same charge 50%. I tried running the computer off battery power, it instantly turned off. I tried booting the computer off battery power, no power. I pluggede AC back in and let it continue to charge for another night. After this long I would think the battery would be charged. I made another attempt to run the computer off battery power to no avail. The power still showed 50% charge. I put my *old* battery in - it worked fine. It showed 100% charge. I could run off battery power. I took the *new battery from you* and put it aside. I used my laptop as normal and ran down my *old /existing* battery power. When I plugged in the AC the charge light went on and started charging. The next morning it showed the same charge 40% as when I left it. The charge light on the computer was on and the power meeter application said charging. I left it for another day. It still showed 40%. I tried rebooting, many many times. Removing and replacing the battery. Everything I can think of.
I can no longer get any battery to charge in my computer. When I remove all battery from my computer it can not detect that they are disconnected as before. The charge light on the front stays on, the computer says 0% and charging.
The battery you sent me broke the charging function of my computer.
I want my money back. I want to return it."
"This company didn't send me an e-mail invoice or recipt after I made a purchase. They didn't do anything until I wrote their customer service after 3 weeks.
Their customer service do however reply fast to inquiries. Í got my money back after about 4 weeks."
"STAY AWAY! Battery arrived and would not charge at all. They sent an RMA and I had to pay $30 to send it back to China with a tracking number. A few weeks passed and the package I sent came back to me marked "Unclaimed" from China. They said they'd just send me another battery if I agreed to pay the shipping with PayPal. I told them nevermind. So I'm out $140 with still no battery. They are a money stealing fraud. Slow service being in China (a fact which is hidden on their site) and completely unwilling to accept responsibility for sending me a bad battery to begin with."