"This company appears to be all promise and no substance when it comes to fulfilling the promises they make by email: see the mail-trail below:
---------------------------
Last chance. Please provide me with the a contact in the shipping company and a reference number so that I can follow up personally.
Failing this, in one week’s time, I will post the full set of mails with the following introduction “This company appears to be all promise and no substance when it comes to fulfilling the promises they make by email: see the mail-trail below” on the following site: http://www.resellerratings.com/store/survey/batterie_ordinateur_4
I believe that would be in the interest of other consumers.
My satisfaction is at its lowest possible level with you; the remedy depends on you.
Crispin PINEY
From: service [mailto:****@****]
Sent: 21 March 2012 4:04 AM
To: Contact at PROject-beneFITS.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
To our valued Customer :
We are extremly sorry for the trouble bring to you.
We will connect with the shipping company once more and try our best to solve your problem.
Once they give us a reply, we will notify you at the first time.
Thank you so much for your patience and kinddess.
The satisfaction of our valued customers is our unremitting pursue.
We are longstanding trustful parter with our clients by consistent honesty and do our best to service our customer better.
Thanks for your goodness,and wish everything goes great with you and you loved.
If you have any question,please feel free to mail us , we will be so glad to service you.
Best Regards and Have a nice day
Sincerely Yours
customer service department
________________________________________
2012-03-21
________________________________________
From: Contact at PROject-beneFITS.com
Date: 2012-03-21 04:33:30
To: 'service'
Cc:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
I am still awaiting your answer. I would be most distressed if you were to damage your reputation in this transaction.
Crispin PINEY
From: service [mailto:****@****]
Sent: 12 March 2012 6:44 AM
To: Contact at PROject-beneFITS.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
To our valued Customer :
We are extremly sorry for the trouble bring to you.
We will connect with the shipping company and try our best to solve your problem.
Once they give us a reply, we will notify you at the first time.
Thank you so much for your patience and kinddess.
The satisfaction of our valued customers is our unremitting pursue.
We are longstanding trustful parter with our clients by consistent honesty and do our best to service our customer better.
Thanks for your goodness,and wish everything goes great with you and you loved.
If you have any question,please feel free to mail us , we will be so glad to service you.
Best Regards and Have a nice day
Sincerely Yours
customer service department
________________________________________
2012-03-12
________________________________________
From: Contact at PROject-beneFITS.com
Date: 2012-03-11 15:49:57
To: 'service'
Cc:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
Hello
I see that the faulty battery was received by you on 2 march.
I should inform you that I still have not receive the replacement that you promised me on 27 February. Please provide the shipping information that you promised me.
I would like you to live up to your statement: “We are longstanding trustful parter with our clients by consistent honesty and do our best to service our customer better”
Crispin PINEY
From: Contact at PROject-beneFITS.com [mailto:****@****]
Sent: 27 February 2012 1:08 PM
To: 'service'
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
I have received a mail from PayPal that a payment has been made. They have therefore closed the issue I raised as successfully resolved.
I look forward to receiving the new battery.
With thanks
Crispin Piney
From: service [mailto:****@****]
Sent: 27 February 2012 9:55 AM
To: Contact at PROject-beneFITS.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
To our valued Customer :
Thank you very much indeed for your cooperation and understanding,we are really grateful.
We are extremly sorry for the trouble bring to you
We will send a new one to you today.
Wehave refund the shipping fee to your account of PayPal .
Could you please check at it?
Thanks so much for spending your precious time to reply , we really appreciate it
We are longstanding trustful parter with our clients by consistent honesty and do our best to service our customer better.
If you have any question,please feel free to mail us , we will be so glad to service you.
Best Regards and Have a nice day
Sincerely Yours
customer service department
________________________________________
2012-02-27
________________________________________
From: Contact at PROject-beneFITS.com
Date: 2012-02-27 16:26:10
To: 'service'
Cc:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
Thank you for that information: “We will send a new one to you today.
And refund the shipping fee in 24 to 48 hour.”
Could you please confirm when you have sent the replacement battery so that I can look out for it?
Best regards
Crispin PINEY
From: service [mailto:****@****]
Sent: 27 February 2012 4:29 AM
To: Contact at PROject-beneFITS.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
To our valued Customer :
Thank you very much indeed for your cooperation and understanding,we are really grateful.
We are extremly sorry for the trouble bring to you
We will send a new one to you today.
And refund the shipping fee in 24 to 48 hour.
Thanks so much for your patience and kindness.
We are much obliged to you for your understanding and patience.
Wish everything goes great with you and you loved.
If you have any question,please feel free to mail us , we will be so glad to service you.
Best Regards and Have a nice day
Sincerely Yours
customer service department
________________________________________
2012-02-27
________________________________________
From: Contact at PROject-beneFITS.com
Date: 2012-02-25 19:12:30
To: 'service'
Cc:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
OK
Here is the receipt for the package which went off this morning.
I expect you to reimburse the €15,60 and send a fully functional replacement battery without delay.
If the replacement battery does not function correctly, I will expect a full reimbursement.
Crispin PINEY
From: service [mailto:****@****]
Sent: 25 February 2012 9:18 AM
To: Contact at PROject-beneFITS.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: Batterie XPS M1210 7800mAh - Transaction 4B5988911T5831441
To our valued Customer :
We are extremly sorry for the trouble bring to you
We have make an exception only for you .
Now we could make you another exception.
Once we received the sending document that could show you has sent the wrong battery back to us .
We would like to send a new one to you right now and refund your shipping fee to your account of the PayPal right now not when we receive your wrong battery.
We usually send a new battery to customer immediately only when we receive the goods
According to the rules of our company , we could not send a new battery to you immediately only when we receive the goods.
But due to your particular situation ,we would like to make an exception only for you .
Once we received the sending document that could show you has sent the wrong battery back to us .
We would like to send a new one to you right now and refund your shipping fee to your account of the PayPal.
We are much obliged to you for your understanding and patience.
Wish everything goes great with you and you loved
If you have any question,please feel free to mail us , we will be so glad to service you.
Best Regards and Have a nice day
Sincerely Yours
customer service department
________________________________________
2012-02-25
"