"My experience was exactly like the other reviewers. I was very careful to confirm that the items I was looking for were "stock" as they are discontinued. Anam Khan confirmed they were in Zones's stock and I sent an order. For 2 days I pushed for the items to ship and kept getting the run around. Ultimately they "were out of stock," and I was then told that they would have more in 10 to 25 days, which is not true. Just a complete waste of time!"
"As IT personnel for a medium sized business I ordered about $250,000 a year in products/licensing from Zones. However, I could not work with them anymore - the sales staff was rude, slow, and inept. They call themselves a value added re-seller, I definitely didn't experience "value" only problems. Zones needs to hire better and train more when it comes to their sales people. In addition to the horrible service their prices are about 5% higher then other vendors."
"~!~!~!~!~ STAY AWAY FROM THESE PEOPLE ~!~!~!~!~!
THEY LIE ABOUT SHIPPING
THEY MAKING SOME WEIRD STORIES WHY IT WASNT SHIPPED WHICH HAVE NOTHING TO DO TO REALITY
DONT BUY THERE IF YOU WANT TO HAVE A PIECE OF MIND INSTEAD OF TROUBLES
"
"Worst customer service I have ever experienced. Do not trust or buy from Zones.com!"
"Terrible seller. String you along for a few weeks and then say order is canceled. Below is an actual email from them.
Your order is canceled, we will not be getting any more.
We apologize for any inconvenience this may have caused.
Sincerely,
Zones Customer Service
Zones, Inc.
1102 15th Street SW, Suite 102
Auburn, WA 98001-6509
Phone: 1-***-***-****
Fax: ***-***-****
****@****
www.zones.com "
"no communications, no replies to my email 10 days after i ordered. stay away from this merchant."
"Another upset customer here. Purchased a product which their website said was in stock but then got an email a week later saying my order was cancelled. Talk about a crappy website/inventory system. They are trying to sell product(s) which they don't even have! Read other reviews that say the same thing and stay away from Zones."
"Bad. Stay away. Accepted order. Order placed on 08/22/2011. Today 08/31 I get email stating they had to cancel it because they never had it in stock. Trash. Junk"
"Terrible ordered touchpad and still haven't done anything wouldn't cancel it , locked up my credit card for days
never again bad deal
"
"HORRIBLE SERVICE, AFTER EMAIL CONFIRMATION OF ORDER. 2 DAYS LATER ORDER GOT CANCELED DUE TO "OVERSALE" DIDNT EXPECT THIS AT ALL. TERRIBLE, NEVER BUYING FROM YOU AGAIN"
"I ordered a Ceton tuner card as part of a preorder on March 13th 2010. I finally received the card on August 12th of 2010 and wanted to commend Zones on their efforts. I am sure they were dealing with alot of calls based on Ceton delaying the shipment a couple of times. I only called them once, and they answered my questions right away and I recieved the product when they said I would. I definately recommend them based on my experience. "
"I ordered an ipod and a camera from them. I received the goods on time.I consider myself lucky as i didnt have to face any kind of problem or delay in receiving the goods. I am satisfied with their service."
"I was order 2 times. The one with Macbook Air, and the second was a ipod. They were never shipping. I think thier business scamp. They take your personal information, credit card... That's is. I promise never do business with them. They think little of thier customers."
"Zones was listed as a legit retailer for Viewsonic, so I tried to save a few dollars versus Newegg. Dumb, huh?
First sign that something was wrong: I received a call that they couldn't verify the zip code on my billing address with my credit card company. Huh? I was charged, so that must have been a bald faced lie. I wonder why they did that.
After a couple of days the item has been backordered despite the fact their site says the item is in stock.
I have also been charged for the item despite the fact the original invoice says that they won't charge until it ships. Obviously, they need my money to order it themselves.
I have asked Zones to cancel the order twice via email and received no response. At this point, I will attempt no futher communication. All I need to do is file a dispute with my credit card company, USAA, and get my money back by force. I don't even need to call USAA to complete a dispute (I know from experience).
Tip: Only the full html source of email is legally legitimate. All online shoppers should know how to obtain the full html source of their online receipts and sent mail."
"Placed order on tuesday and received order on Friday. I was expecting problems after reading the reviews but was relieved when there were none. Price was good and I had no problems with their customer service. FYI, their phone system 'sucks' and returns can be tricky"