"I purchased a ring on clearance and the size of the ring is much smaller then described. The company says the sale is final. It only says in very small print that the ring can not be returned. Should be stated in more then one place that it can not be returned. The company does not care about there customers and doesn't care if they loose there customers. I will not purchase from them again. "
"Terrible cheep stone cheep gold I don’t even think is gold the ring looks like I pick up from a toy box I paid 800 according with them it was an Clearance but is not correct I paid full price $995 minus the coupon it was not refundable I was trying to exchanged for something more decent and they want to charge &400 more for repacking this is a rip off please please don ever buy anything from them ! "
"Ordered a ring and day I received it I took pictures of black color in what was supposed to be clear “ white diamond” stone. Never wore ring, never will! Was told it was shadows. Mailed it ZIAMOND, they mailed back with no corrections. I have cheap looking ring with dark “ shadows” . Necklace I ordered came with stone missing!! Had to send back as soon as I got it. "
"I have bought from the in the past, one ring over 1k and one the stones came out, they wouldn't fix it because it was over a year of my purchase. (fine) Recently bought another ring from them with in 5 months a stone came out again. (sent it in to get it fix) now they are saying they never received the ring. I had a tracking # and I checked and it said it was received so now after 3 weeks they say they don't have anything, and that they are sorry that there's nothing they can do about it. So now I have no ring, and I'm out of pocket over 800.00. Great service Ziamond!!"
"I currently have 2 ziamond rings that I never take off..mind you I am hard on my rings with home projects...I never wear gloves either.I have had them for almost 20 years and they look like brand new. I cannot tell you how many compliments i get on them !!!!
"
"Bought a set 8 years ago, repeatedly lost sets.
Made another purchase, giving ziamond the benefit of the doubt. It lost a set, i replaced. Lost another set. Replaced it. Lost 4 sets while in my purse, not even wearing it.
Took to my local jeweler, who said it is a very low quality piece of jewelry, that prongs were not sufficient to keep the accent sets in ring, they would fall out too. Since there were so many small sets on the ring, i didnt want to continue replacing sets. I opted to take them out, fill in with gold. I paid $2750 for this ring. Never should have lost so many sets. It was junk. Ill never buy from them again. "
"I really like the companies product, with that being said, however, their basically no return policy is too stringent. People are spending enough money that they should be able to return and or exchange easier. Everything pretty much on the website is marked “special order” aka you pretty much can’t return it without losing a lot of money. Too bad. They used to be my go to. Now I won’t shop there again. "
"I lost my wife’s genuine diamond ring (just a band, not the engagement or wedding ring) and I was terrified to tell
her. Hoping to buy some time, I hopped online to look for a great fake diamond ring and see if I could find an eternity band that looks similar and set in 14 karat white gold. I found Ziamond and they had what looked to be the exact same ring as the ring I lost. I was on a time crunch, so I wanted to go to my jeweler and have the real diamond ring replicated but in the meantime I wanted my wife to have her ring and not know I lost the original. I ordered the real diamond ring from the jeweler but he told me was gonna take about a month. So I went online again ordered the ring from Ziamond as a stand in ring. I was on a time crunch so I wanted to go to my jeweler and have the diamond ring replicated but in the meantime I wanted my wife to have her ring and not know I lost the original. I ordered the diamond ring from the jeweler but he told me he was going to take about a month. So I ordered the ring from Ziamond as a stand in ring. It arrived within a week and it looked amazing, I could not believe how good it looked for not being real diamonds. I gave it to my wife. She thought her ring was at the jewelers getting cleaned and polished. She just put it on her finger and went about her day. A month went by and I went to the jeweler to pick up the diamond ring to replace her lost ring. It cost me $8500. The Ziamond Ring only cost me $900. I swapped out the rings and my wife never knew the difference. Fast forward a month later I couldn’t keep the secret any longer and told my wife. We put both ring side-by-side and she couldn’t believe that you could not tell the difference. She was wearing that Ziamond ring for a month and never even gave it a second thought that they were not real diamonds. Today she has her diamond eternity band in our safety deposit box and she wears the Ziamond ring daily. Ziamond bought me time to get her diamond ring replaced and get up the courage to tell my wife the real story. She was very forgiving and found it all funny. I would highly suggest giving Ziamond a try, we love it now that we have had an experience with their product. "
"My boyfriend ordered the 1.5 carat cushion cut loose "diamond" CZ from Ziamond (paid $240 for it after a 20% promo code was applied) after I researched the company (among many others) and read how "amazing" their hand cut Russian CZ's are but when he took it to the jewelers today to get mounted in my engagement setting, our jeweler told us he can get us a MUCH better quality CZ stone with the same cut & carat size for $20!!!!! I went to Ziamond.com hoping I could return the loose stone and they don't accept returns on loose stones (which is MY fault for not reading their return policy before purchasing), but what is their reasoning for not accepting returns on items that were not special ordered or ever used?!?! To me, that says they KNOW that their products are definitely NOT superior to other stones on the market! We paid $240 for a crappy quality $300 loose CZ stone that we can't return and are now stuck with when we bought a MUCH higher quality CZ stone from our jeweler for $20 (we JUST found this jeweler or we would've gone to him from the start)!!!! I am beyond disappointed in Ziamond.com and want to warn everyone before purchasing a CZ loose stone from them to look at other sites because the other main online retailer of CZ stones DOES OFFER RETURNS on unused stones. Now we are out $240 on a stone that isn't nearly worth it's price, nor is it as high of quality as the $20 stone we purchased from our jeweler!!!! "
"clasp broke three times in first month. so cheaply made. wish i had read these reviews before i bought."
"I purchased a large Prong Set Eternity Band 14k white gold for $995.00 (got a 15% discount total with tax was 867.75. I really wanted to like this ring, but when I received it the gold was very cheap and when you dropped the ring on the glass it sounded like tin. Aside from that the stones were supposed to be 3.3 carats which equated to 1/4 carats each stone, they looked smaller than that and inconsistent sized stones. I just could not keep it for that amount of money so I returned it. I followed all the required return steps, but read the fine print. Although when you purchase a ring if larger than a size 8 they consider that to be a special purchase and charge you more. My ring was a size 8 so no special charge to purchase, but in the fine print you will only get a full refund on rings size 6 and 7 but not an 8 or larger ??? They charged me a 20% restocking fee of $191.15 so they only refunded $676.60 They should be run out of business!! In the end, the ring quality was so poor I was glad to get that amount back. FRAUDULENT BUSINESS STAY AWAY "
"Run the other way. I suggest your local jewelry store. You can try on a ring. Mine was too small. They would resize, but after reading reviews, it seems job is sloppy. Bottom line however, is the ring was pretty enough, but did not like on my hand. So because ring was not a 6 or 7 ( mine was a 71/5), I just paid roughly
$350.00 to try ring on. Once again I learn the hard way"
"I've had to return my eternity band three times due to stones falling out. I take my band off every night, never cook or clean or work out within on, but the manager I spoke to very rudely told me it was my lifestyle that was the problem. Kim hung up on me because I was very upset that I spent $1000 for a ring I can only wear for a month or less until a stone falls out. I was refused another manager to speak to. I finally got my band repaired after weeks of horrible attitude from ZIAMOND representatives and two months later, I am going to have to go through the repair process once again!
Do not waste your money!!!"
"My husband and I were budget-minded, but I wanted a ring with bling so we decided on Ziamond. I ordered the Katja (R1939-11) in white gold as an engagement ring and the Bandello (R1554-211) as a wedding band. The rings are pretty, but they are very light and lack a feeling of quality. What's more, three stones have fallen out of the Bandello in the last year and two stones have fallen out of the Katja. Because one of the stone repairs was done poorly, not a month has gone by since I purchased these rings that I haven't been either arranging to send them back or waiting for them to be returned. The customer service has been efficient, but I have been very disappointed in the workmanship of the rings as compared to their cost."
"I purchased a one-carat pendant. It did not look like the pendant on the web site. I am trying to return the necklace. Since I made sure to ask the live chat representative what the return policy was, I discovered that not all items can be returned. The pendant I order is supposed to be able to be returned. Wish me luck!"