"They held up my order waiting for 1 item after I asked them when I placed the order to ship what they had if something was missing. All the online rep kept repeating was "Do you want your order or not?" He couldn't care less that the opening of my new restaurant was going to be missing some key items. I was lucky I found a nearby supplier who went way out of his way to get me what I needed so I could open as advertised.
Stay away from these people!!!!! You've been warned."
"I was very pleased with the Zesco selection and pricing of merchandise. I found their website easy to navigate. However, my 3500 dollar refrigerator was damaged in shipment and they indicated that they had no responsibility for that. I am in the midst of battling the shipping company to have them repair or replace the fridge. If you order anything from them, make sure you open it and completely inspect it before you agree to take shipment."
"Zesco has a great selection of products, mostly at good prices.. They are very communicative and helpful when it comes to customer service. Shipping was prompt, but they are WAAAYYYYY OVERPRICED ON SHIPPING!!!!!!! In this day and age of free shipping I would expect them to have more competitive pricing on their shipping.... (especially if I order over $1400 worth of smallwares!!). Shipping cost was over $250 and nothing was particularly large or heavy! Probably won't order from them again because of that."
"I love the ingredient bins, they are just as described. However, the salesman who handled my order was very careless. Didn't contact me when my item shipped. Didn't email me the request for tracking after I called. Delayed the shipping because he put the wrong address on my label. However, he did refund half of the shipping cost after I complained and asked to speak with his manager. Overall, I don't think I'll bother going back the price wasn't worth the hassle and inconvenience."
"ordered the pasta cooker with 4 inserts. waited for 12 days never heard a word from the company. After I called I was told that the item was back ordered and it would be another week before they could deliver. After waiting another 12 days still no product and never a phone call to let me know that my ordered had been canceled. VERY VERY Frustrating. I understand that these things can happen....but communicate with your customers PLEASE 8 weeks and not one word from you."
"The length of time to receive product was a bit too long. Although the salesman was quite courteous and able to answer questions promptly, keeping us aprised of the problems. "
"this was my first time shopping at ZESCO.i found just what i needed, at a good price, and i recomend them to everyone..."
"just has ordered shipped very fast also keep informed on back order stautes and shipped as soon reicieved from manufactoer"
"This was my first purchase with Zesco. The web site was easy to navigate and find exactly what I was looking for. The pricing was the most competitive I could find. The delivery was quick and they provided excellent tracking and periodic updates.
Thanks,"
"First time buyer, very pleased with selection, quality and fast processing/shipping. If I ever need what they sell again, I'll be back! :)"
"1st time buyer and will be back!"
"I only ordered from the one time but received exceptional service and great prices. Will definitely order from there again. "
"Great product, affordable price, and good communication about the status of my order."