"Had some issues, took a while too fix and persistency but zen hotels did fix the issues with compensation "
"Seems like a scam website. I lost a 4-day reservation due to a no-show while being present in the hotel and in contact with zenhotels support during valid check-in time. I had to re-pay the whole 4 days. I was unable to get a refund."
“Hello Mauricio! We are deeply sorry that you had to face such a situation. We will check everything and send you an email with the results.”
"Foi descansar com o marido. O hotel foi lindo e fomos muito bem recebidos."
“Olá Anna! Estamos muito felizes por você ter gostado do hotel que você reservou! Esperamos mais cooperação!”
"Ik stopte bij deze site per ongeluk, maar ik vond de prijzen echt leuk. Als gevolg daarvan boekte ik een hotel goedkoper dan andere sites en ik werd geaccepteerd, evenals andere gasten. Bedankt voor deze kans."
“Hallo Mary! We zijn erg blij om uw commentaar te ontvangen! We zijn blij dat u de keuze van hotels op onze website leuk vond!”
"Arrived at a hotel in Marseille, and they denied me to check-in because of no available rooms! I called support of zen hotels, and within an hour they gave me a room in another hotel. Thanks for helping me on my journey!"
“Hello Sam! Thank you for your feedback! ”
"They will take your money for bookings and never send the money to the hotels so when you go to check in….guess what? The hotel is waiting on their money…and you will pay AGAIN or you won’t stay…the hotels have no record of any payments from zen and you are stuck trying to get your money back from a website in some other country that has no contact info except for email or chat. Save your money and book through the hotel or a reputable company "
“Dear Jimmy, upon your request, we contacted the hotel and they confirmed that the money was returned to you. We apologize for the long solution of the problem, but now everything has been done on our part, and we are very much waiting for your response by email.”
"An honest review - Zen denied my claim for a refund for 8 months taking extraordinary steps to do so. However, they recently made things right after repeated bad reviews from me. I'm hopeful Zen will take some concrete steps to improve so I am changing my rating from 1 to 3 stars."
“Hello! We're sorry that the issue was delayed. We are glad that in the end the issue was resolved. We hope that you will continue to book with us.”
"I booked a hotel on their website and I immediately received a booking confirmation. The trip was wonderful thanks to Zenhotels!"
"got a great accomodation in Munich at a good rate, and zenhotels support helped with a transfer in a couple of days."
"I cancelled my hotel booking with ZenHotels. Till date NO REFUND! I have checked my bank statements, talked to my bank. There is no refund, nor it is initiated as per ARN no given by you. YAC/19952223. FRAUD!! CHEATS"
“Dear Anant, we deeply regret that you have had this experience and that we have failed to meet our regular customer service standards. We apologize for that. We are glad you have been duly refunded.
”
"the operations and customer service team at zen hotel Ulyana Grishaeva make up fraudulent documents, typical Russian staff scamming the west"
“Dear David, we would like to apologize for what you were forced to face. It’s not the experience we wish to create for any of our customers. Please let us know your booking number to sort it out and prevent such cases from happening again.
”
"Stay away from zenhotels they will runaway with your money "
“Dear Amr, we are sincerely sorry for this frustrating experience you have had. We are aware of our responsibility and you were fully refunded. We are looking forward to hearing from you by email.
”
"If I could give zero stars I definitely would. I booked through this company at the end of June. I was charged 2 times, once from this company and once from the hotel. I have yet to receive a refund back from one or the other. I have attempted to contact zenhotels several times but still can't get anywhere with them. They kept giving me the runaround like they were attempting to contact the hotel but when I contact the hotel they haven't heard anything from them. After contacting them several times it's like someone would pick up the phone but never would say anything but when I called from different numbers they would answer but still give me the runaround like they are all working on the case. I will never book through this company again. "
“Dear red-6725, please accept our sincere apologies regarding the issue described. We regret that this failure on our part has affected you and your holiday. You are kindly requested to let us know your booking number. We will do our best to improve our procedures for better service.
”
"I booked a hotel one month in advance. They sent me the confirmation immediately.
A few hours before I have to board my flight, they said the confirmation has not gone through, and they would provide a different hotel, which should be better.
I had booked a 5 star hotel. The options that they gave me was a 3 star hotel. When I refused, they sent me another option which was 3 star. We were an entire bunch of friends and we were in town only for one day. We had to go back and forth 3 times only for a lousy hotel. I didnt receive the hotel confirmation till I had already reached the originally booked hotel! So for 24 hours, it was non stop agony. I would not use them ever again, nor would I recommend them to anyone.
They offered 10% cashback in lieu of this, which also never happened.
I have a feeling they are a small travel agency, which books hotels, and does this scam all the time. You can see all the reviews, you have to make sure with the hotel separately to ensure that the hotel has your confirmation. Such a waste of time and energy, and thank you for ruining my vacation. "
“Dear Ankur, please accept our sincere apologies for this frustrating experience. We fully realize that it is disappointing. We hope you have been satisfied with a solution we offered.”
"Please avoid at all costs any deal with this company !! Don’t book anything with this company they are scammers!!!
I have done two bookings many months ago for the summer holidays, a month ago they replied saying there was a problem with the reservations! Now I don’t have holidays they haven’t refund the money yet :( :( :( keep calling them everyday
PLEASE PLEASE PLEASE DONT USE THESE SCAMMERS !!! "
“Dear guest, we are deeply sorry for the situation that has left such a miserable impression. Please let us know your booking number. We will sort it out and contact you shortly.
”
A rep from ZenHotels.com, ZenHotels.com, has responded:
“Hello! It's terrible that you had to face this. We are already working on your question. We will inform you about the process via email.
”