"I had ordered a product that I was not happy with and they did not hesitate to contact me to rectify the situation. I was very impressed with the quality of the customer service. Because of their outreach, I will consider ordering from them again. "
"I ordered 2 personalised t-shirts through Zazzle. One was fine, but the second one was poor, both in terms of quality and size. I realised that as they were personalised, it was unlikely I could return for refund, apart from which, the cost of the return postage would have been half the value of the item. So, I contacted Zazzle by email and said that it wasn't cost-effective for me to do a return, but that I just wanted to express my disappointment. They responded really quickly, and have given me a refund. What excellent service! I will certainly use them again."
"Zazzle provides excellent customer service as well as timely delivery of custom merchandise. "
"I have ordered from Zazzle in the past and have always loved my invitations. For some reason, this time the finish was different and I didn't care for it. I also made a mistake in the invitation. With that, I understood that they would not have to do anything. Instead, they credited my account and worked with me on the correct paper. I will definitely use them again and again."
"Zazzle had the absolutely perfect wedding invitations and then, they went the distance helping me to take that invitation and make it into the cover for our wedding album. Perfect! I had also ordered an OtterBox iPhone 7 plus case and had a problem but they worked it out, no hassle. I am so impressed with the Zazzle customer service! Great company!"
"I ordered business cards that I needed for a particular event and paid for the express delivery to ensure I would have them for tomorrow. I was tracking my order yesterday because I that it was odd that I didn't get an email notifying that my order had shipped as they were supposed to be at my house today. Yesterday I was told that they were ready to be shipped and that I would have them today. Now today when I went back online to check the status it said the cards were still in the making. So the customer service agents that I spoke to told me that they would expedite this to the production manager. I waited for 3 hours and no response called back again and was told that I would not receive my cards until Monday when I needed them for tomorrow (Saturday). Such a major disappointment and now I have nothing to hand out at the event tomorrow. Now I am told that I won't receive my money back for 7-21 business days, when they immediately charged my account!!! Shady business all the way around and I work for a hair salon with 20 stylist! I had showed them the way my supposed business cards would look and they wanted me to let them know how I liked them, whelp they just lost a lot of future business."
"Every time I’ve ordered from Zazzle my experience has been none less than perfect. Even when 3 of my personalized mugs got damaged in shipping, they were replaced instantly. Usually all my orders are timely and perfect. I HIGHLY recommend this company."
"I ordered my daughter's wedding invitations from Zazzle. They were beautiful, exactly what we had hoped for. When we received them, about 100 of the 500 ordered weren't trimmed properly, having a white border on a couple of the edges. I notified them of the problem and they said they would replace them at no cost to me. However, when I received the replacements, there were only about 25 of them that had been properly trimmed. At that point, I was frustrated. They said they would replace them again but I did not have time to wait, even with the overnight service they were willing to offer. Because of the time sensitive situation we were in, I bought a paper trimmer and did it myself. They offered me a quick refund on the defective part of my order and sent me a 50% off code for my next order. I appreciate their efforts to make me happy."
"I have purchased items from Zazzle for several years now and can tell with enthusiasm that they are the best website ever!
I love their items and their customer service is the best I have ever experienced.
"I recently ordered invitations for my daughter's upcoming baby shower. I was excited to find on the Zazzle site the perfect baby shower invitation that complemented my daughter's soft floral nursery theme. When I received the email notice that my invitations had shipped, I was horrified to realize upon looking closely at the invitation that I had miss typed my future granddaughter's name! As soon as i realized my mistake I called the customer service at Zazzle to see what my options were to replace the invitation. Joe, with Zazzle customer service was totally understanding of my situation. He issued a credit for my order, included a discount code for the invitations and even added free shipping! This is the second time I've ordered invitations from Zazzle and it certainly will not be the last!
"I am a new customer to zazzle and was shopping around for some custom stamps. I ordered a few stamps and was very excited to use them for my wedding. When I recieved them I decided and tried them out, unfortunatly i was dissapointed as it wasn't stamping as well or as detailed as what was adverised in the picts online. I got in contact with Zazzle customer support and was in contact with "Lucy." As with other companies, I was expecting a response back after a few days especially since it was the weekend... But not with zazzle and Lucy. They were fast with their replies, friendly and was able to help me by giving me options on what I can do. They made it easy! I settled with a refund/credit to my zazzle account, as I really love their merchandise. I will definitely recommend zazzle to friends and I will be returning to buy more things. "
"I ordered a gift for my son's graduation and it turned out great, he really loved it!"
"Had forgotten to change my address when I ordered a new item, but had very positive feedback from Zazzle re my options..
"I am blown away at the customer focus attitude and expertise of Zazzle's support staff. I have ordered several customized items from Zazzle that I love. The support staff has been so incredibly helpful in taking a design I have downloaded and changing it to another item. When I ordered the wrong thing, the support person helped me find what would work well and offered to have the original returned. It had been my mistake, so I decided not to return it, but she emailed me promo codes for both free shipping and 30% discount codes that worked beautifully. You can tell when an organization really believes in customer service vs lip service. I am so impressed and appreciative!! And the people who I've given the gifts to absolutely love them!!!"
"Very please with the response time and speed of the refund for an item that was too small. Will order from Zazzle again. Thank you Zazzle."