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1/5

2023-01-05

professional scammer

"This guy has been scamming people for well over a decade. Always out of Brooklyn but when to many negative reviews pile up, he just changesn the name of his website. Stay away"

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1/5

2017-02-15

BUY AT YOUR OWN RISK

"I bought some Dolce & Gabanna prescription glasses from them, frame and lenses. Frame came in a general pouch, not in a Dolce & Gabanna box, what was a big red flag for me. Their customer service is inexistent, they never reply to your emails and their phone line most of the times takes you to a voice mail box that, guess what?: it's always full, day after day, and you can leave no message. After several unlucky attempts I finally got to talk to a lady and when I asked her why those frames, that according to them were original, came in a general pouch. She answered me with a question: "did we promise you an original box"? Just plain stupid. However, legit or not, I still liked the frame and commited my second mistake: I ordered the prescription lenses from them. When I got my glasses I felt something wasn't right, I could not see well. I went to my optometrist and found out they did not follow my prescription accurately. I went against them through Ebay and through PayPal, and they just said I had exactly what I had ordered, even after I sent them the print out of the lensometer that showed their mistake. They said the lensometer (digital, by the way) was wrong and that also optometrists are against online companies so that they might be lying. At no point of several emails they offered to help me, even after I said I could send them the lenses for verification. Ebay said I changed the frames, because I put lenses on them, (but don't forget, they are the same company, selling the frame and the lenses), dismissed the case and, guess what?: Ebay removed my comments, favoring again the seller. So my next step was going to Paypal who issued the payment for the lenses. After exchanging several emails with Youroptix through PayPal (what they reply, amazingly, almost immediately, much different from their customer service email because, of course, they knew I was pursuing a charge back), the never offered to help me. Paypal dismissed my case because I bought a customized item and, according to them, this type of item is not covered through PayPal protection. And PayPal is kind of right, they are prescription lenses, they must be customized, BUT THEY CAME WRONG. And now I only have to accept my loss: $219, because these lenses go to the trash can, and I learned that the cheap becomes expensive. And just being honest, original or not, I still like my Dolce & Gabbana, or not, frames. Please, be suspicious of the 5 star comment you see on the internet and buy at your own risk."

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Verified
1/5

2015-10-01

"I have ordered in May and my credit card was charged in May.
Now it is October and still no delivered items or refund.
The email customer service is an absolute cheek, once they gave me a not valid USPS tracking number.
I can only warn everyone to deal with this company.
I will have to take legal steps against this company.

Robert from Singapore
"

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Verified
5/5

2015-07-29

"I had been searching for these celine 41808 shades everywhere youroptix.com actually had someone that picked up the phone and verified that they were in stock before I placed my order online. I received them within a week. I was a little hesitant because I read bad reviews after I placed my order but the glasses are authentic and cheaper than anywhere else thanks again!"

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Verified
1/5

2015-05-14

"" YOUROPTIX " - a very bad experience . I used a WageWorks card to purchase four pairs of glasses and two pairs of lenses . The total amount was $1304.30 . " YOUROPTIX " failed to provide an original receipt for the card transaction of $563.70 on 01/29/2015 . My WageWorks card became suspended, and I lost all of the benefits privileges. I returned two pairs of glasses and two pairs of lenses. The total amount was $973.70 for the " MONEY BACK GUARANTEE 100% " - BIG LIE !!! There were no money refunds , and no call returned . DIMITRY - King of Empty Promises . I contacted New York State Attorney General to investigate " YOUROPTIX . COM" ."

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Verified
5/5

2015-04-19

"Had some reservations based on some of the comments, but their prices were too good to pass up. I took a chance was do not regret. Got email response confirmation about my order and when it was shipped.

Happy with the purchase and will look to purchase again.
"

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Verified
1/5

2015-03-21

"Horrible. I order glasses 2/21/15 and despite 2 personal guarantees from Manager that glasses would be shipped. They werent. Have asked for a refund two times and they wont give me my $ or send my eyeglasses. I need glasses and cant buy another pair until I get my $ back. "

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Verified
1/5

2015-03-20

"I ordered my glasses Jan.21 today is March.19,2015 I still haven't received them this company is horrible they never answer the phony n they don't reply back to emails or text messages I will never ever order from them again n I will not recommended them to anyone "

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Verified
1/5

2015-03-12

"Ordered more than three weeks ago and the shipping info still says that the package is in New York. This after they had personally assured me in the email that they would send the package via two-day shipping. Very poor service!"

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Verified
5/5

2014-11-21

"What a DEAL!! Purchased 3 pairs of prescription glasses for my kids need them within a week and got them within 3 days ! Overall saved $500+ dollars compared to my local optical store!! YourOptix had amazing customer service and over SUPER FAST SERVICE!! Thanks guys ---- Binder Family"

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Verified
5/5

2014-10-14

"I ordered two pairs, one regular prescription and one sunglasses that i asked to be done with prescription. Got my glasses in just a week. Both frames were as advertised and the lenses look great. I got two pairs for the price my local optical store would charge me for one pair. Very satisfied and would buy again from this vendor."

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