"Surprised by other comments on here as I have found thdm to be brilliant and great at keeping me updated. Talk about speed and efficiency then I say Yodel.

They in my opinion could teach other courier companies a lesson or two about what a service provider is.

My preferred courier from now on. The paricular driver was brilliant Nd very friendly."

"YODEL
Connected With
Live Support
SHANDRE
30:38
Welcome to Yodel Online. In order to identify you, can I please have the full name, first line of address and postcode on your parcel please? I would also like your parcel number if you have it please? Thank you.
You have now been transferred to Shandre
JD0002256681841134
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joshua hobson
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1 pike law raod
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hd7 4nl
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Nobody seems to be able to tell me very much about my parcel
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It was wrongly delivered. Promised again today it would be collected and re-delivered
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hello?
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Thank you for confirming this information, allow me a few minutes to have a look, please.
Thank you for your patience but as I can see the parcel was delivered and it says JOSH signed for it.
well i was told over the phone it was signed by someone with a D and Y in there name
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and i wouldn't be wasting my time on here if i had received it
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I checked with my neighbours and they have not received it
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Thank you for your patience Joshua ,I do see a ticket was raised to the depot to conduct a driver's interview but the depot cannot get hold of him they will try again ,please give it some time as the timescale is 24 hours for feedback.I do apologise about the inconvenience.
Well it has been 48hours since I raised a ticket. And I was told the driver had been informed to collect from wrong address and re-deliver. I even gave my phone number, so the driver could contact me, to tell me where he wrongly delivered it too.
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Something very dodgy about this service
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This is the last message from the depot, "Note Morning I have tried to call the driver no answer left voice message to call the office Thanks Geraldine


yodel\geraldene.jones - Thursday 21-DEC-2017 07:44 (8 hours ago) "
You wouldn't expect him not to reply to the depots call unless he had something to hide or avoid
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you can see my concern
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I am recording all phone calls and online chats. So i can forward to my supplier and for feedback for other customers
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Hope this is cleared up soon
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"

"i initially had a bit of a nightmare, missing parcel, not much response but have since been deal with well by tembukazi. somehow parcel was delivered but it wasn't. hopefully arrives later today as advised. "

"After making my order on GB (Chinese online site) I had these cowboys deliver my parcel. Unfortunately they delivered it to the wrong address. I had no email alerts or text messages, nor did my £50 parcel warrant a signature. This led to a blaming game! Delivery guy blaming yodel, yodel blaming GB and GB blaming yodel. Meanwhile I'm £50 out of pocket. Nice one yodel! And when I rang yodel up they gave different stories on both occasions. Liars and con artists, avoid at all costs."

"Had a terrible experience with them on a number of occasions. Had them delivering my laptop when they left it outside the house on the place, open to pedestrians. Also sometimes they deliver goods to not only wrong house number but even wrong streets and postcodes!
Very poor customer experience."