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Product & services pricing
6.98/10
Chance of future purchase:
8.00/10
Shipping & packaging:
7.83/10
Customer service:
8.21/10
Return/Replacement policy:
6.36/10
Featured Review


2/5
2018-06-20

Just brought a new MSI from XOTIC but have to ship it back in a month for repair. The customers service is quite responsive

"I don't understand why they don't check their product carefully before shipping it out to the customer. Within a week I noticed a problem with this new laptop got freeze and blue screen. And later had to sent it back for a repair. It is my big mistake ordering a laptop from this website.

The customers service is quite responsive in helping the shipping process to send it back for a repair.
"


Rep reply posted 2018-06-22
A rep from Xotic PC, xoticpc, has responded:

“Hello and thank you for your purchase. We regret that you have had an issue with your machine so soon after receiving it, but please understand that we put all of our machines through and extensive QA and stress tests but sometimes electronics, like a lot of things, have errors or issues that arise. I am glad that you are happy with the customer service you are receiving and hope you will reconsider that we are more than a 2 star company and 100% stand behind our products and will make sure your machine is fixed and back to you as fast as possible. Thank you.”


5/5
2018-06-20

Quick, responsive, responsible

"I had a pretty solid experience with XoticPC. The first laptop I tried to buy back in October, but due to delays in the initial release from the manufacturer, the laptop did not arrive until January, and arrived with a broken motherboard. I sent it back to XoticPC to be exchanged for a new model, only to find that there were no other models to exchange it with because the manufacturer had already discontinued the new model. XoticPC gave me a full refund, and I waited a few months before buying a newly released model from a different manufacturer in May. This order went very smoothly, and XoticPC built my new machine within a matter of hours before sending it to me -- I was very impressed.

Overall, it was a very very long and arduous road to get my new computer, but all of the things that went wrong seemed to be the manufacturer's fault, and XoticPC responded professionally and honestly to all my questions and to everything that went wrong. Based on my experiences, I would buy another machine from XoticPC.
"


5/5
2018-06-20

custom laptop

"Xotic PC is simply the best at providing excellent products and great communication. "


5/5
2018-06-20

Lots of options, competitive pricing and excellent communication.

"I've ordered multiple laptops from xoticpc. Each experience has been great. They tell you where your computer is on each step. For some reason on my recent purchase, the shipping got delayed mid transit (not their fault) by a day and they looked into it prior to me inquiring and sent me an email about the issue. The laptop arrived the next day. "


5/5
2018-06-18

Gigabyte Aero 15x - Xotic PC Proves Its Worth As One Of Top Laptop Sellers

"I recently purchased my fourth laptop from Xotic PC. I am a longtime returning customer and have generally been satisfied with their service and products. They have always provided me with quality products, timely service, and friendly support.

One of the hallmarks and my favorite aspect of purchasing from Xotic PC is the customization available which I cannot get anywhere else. I can choose exactly the amount of RAM I like, the type of storage, extra cooling options, and so forth.

I recently purchased the Aero 15X which was shipped very quickly and Xotic PC sent me follow up emails to see how it was performing. The machine performs as I expect it to and I very much enjoy the Gigabyte brand.

There were a few issues with the machine but I later discovered that the problems originate not with Xotic PC or Gigabyte, but primarily Microsoft Windows 10, Intel, and Nvidia and are caused by bad or non-existent hardware and software drivers. I was able to mitigate most of the problems.

I would not hesitate in purchasing from Xotic PC again!
"

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5/5
2018-06-15

Love my new XoticPC Computer!

"My wife and I have never owned a desktop, and have been "limping" by on an old Toshiba netbook. We decided to get a small desktop for the kids to use and to give us something more efficient and effective than what we had. The staff at Xotic PC helped educate us on what we would need in our build, and turned out an amazing computer, in a small form factor, that was within our budget. We love the look and performance, and the kids love the LED light kit (not to mention how great their games and applications look on the awesome Acer monitor we bought from Xotic PC with the computer)!

I hope this computer lasts forever, but if we ever find ourselves in need of another, we will definitely buy from Xotic PC.
"

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5/5
2018-06-14

Great customer service

"I purchased a MSI GL73 from XOTICPC in May of this year. The laptop was advertised at a very reasonable price and came with a boat load of accessories. I had needed to receive the unit by a specific date as I was leaving town for an extended period of time.I sent an e-mail with the order to Xoticpc and asked about expedited processing and shipping. Emily responded and said that they would do their best to get the unit out to me by the date I requested. Not only did they honor my request but actually had it there early. The unit came in perfect condition and works like a champ. I cant tell you how happy I am with their service. I certainly would not hesitate in purchasing another unit from them in the future when the need arises."

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5/5
2018-06-14

Happily satisfied

"Being a software developer was looking for a laptop with dope configs. Got a customised MSI laptop for work related purpose. The laptop works perfectly well and I’m happy that i got such configs at a really reasonable price"

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5/5
2018-06-09

Great Aero 15 and customer service from Xotic PC

"I purchased a Gigabyte Aero 15 from Xotic PC and have been very impressed with this laptop so far. The service Xotic PC delivers it top notch."


5/5
2018-06-08

Great experience!

"Laptop arrived and works very well. Had an excellent customer service experience with Emily! "

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5/5
2018-06-07

Excellent

"My experience has been nothing but wonderful, the staff has always been polite and the order carefully packaged. I could not have been happier!"

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5/5
2018-06-07

Best service of any tech company ever.

"The staff was super supportive and patient and very efficient and effective with their communication. They even compensated me something that was even their fault. I will buy all my future laptops only through XOTIC pc. "

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5/5
2018-06-04

Amazing Service & Fast Build

"I initially found Xotic PC after a bad experience with NewEgg. I was left with only days before a big trip and no laptop. I reached out to Xotic and Emily was there to answer all of my questions. There were no robots, limited answers, nor phone call run arounds. In addition to their amazing service, they built me a laptop that can handle all my design work, rendering, and game engine needs. They set me up to succeed, and because of this I will never shop anywhere else."

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5/5
2018-05-31

MSI monitor

"Monitor arrived alot earlier than expected. It works perfect :) . thank you for following up Emily ! "


5/5
2018-05-30

MSI note book

"I received my MSI GP63 Leopard yesterday and once I got use to the way it work's and got thing's set up it run like a dream.
If I could change anything. I wish it came with the driver disc so if a clean reinstall is need would make it more simpler instead of having to go and look them up on the MSI site. It came with the Windows 10 OS on a usb stick so that is a plus. The gentleman and ladies that I have talked to at xoticpc were a great help with all my questions when I ordered and with the set up once I received it. I would go back and order again with them.
"