"Overall, my experience with Xotic PC was excellent. I custom ordered an ASUS laptop and have no complaints. My laptop was assembled and through their QA in 2 business days, and I received the laptop on the 5th business day via ground shipping. I really appreciated the email updates telling me the status of my laptop as it was being built, going through QA, and finally shipped.
I definitely recommend paying a few extra dollars to have them remove bloatware. I also like that there are more specific details of the custom hardware you choose to have them install. Other sites simply just state "SSD" but don't actually tell you the read/write speed or they simply install what they have in stock (I know because I emailed a competitor about the read/write speed of their mid-tier SDD and that's what they stated). So, you could end up paying more for a slower SSD, RAM, etc. Overall, if you are in the market for a PC or laptop, I would highly recommend XoticPC. I shopped around on other sites such as ibuypower and computer upgrade king, and at least for my build and warranty, got more bang for my buck. "
"Purchased by the web site, and recieved, on time, my request without any surprises. Excellent service, I have nothing to complaim."
"I purchased a gaming PC MSI GS43VR Phantom Pro-069.
The ordering of the of the item on the site was very comfortable and easy with a lot of good options to add to your PC in order to improve it. The payment was very easy and fast with no issues what so ever.
After I did the order on Xotic PC site and did the payment, I contacted the customer support in order to verify the order and was given the best service on the phone.
I was always updated by email about my order and where it stands in regarding the shipping. The item arrived within 11 days (very fast arriving, the item would arrived even earlier if not the delay at the customs department in my country).
I am using my PC for 2 weeks now and its working great and I really enjoy my item.
I really enjoyed the purchasing experience with Xotic PC and would definitely consider purchasing PC's in the future from Xotic PC.
Thank you for the good service and experience."
"Buying a gaming laptop is a big investment. Xotic had a great selection and good prices. I bought the earliest version of a Pascal laptop, which needed some tweaking after the fact. Their support was very responsive and helpful with this. "
"Im in Kuwait and bought sager NP9870S from xotic pc in late 2016 and I've had some problems with it but the customer service they had was amazing and very helpful guided me throw every step helping me with what to do and even later after they fixed everything i went on to ask them about details in my laptop and the live chat person had alot of knowledge about things. Amazing people and very nice customer service "
"I decided to order my wife a Sager 8157, since her desktop is a ten years old huge mess and on it's last legs on the 14th of December. She lives in another country from me, so I decided it best to order from Xotic PC who sold me my Sager 8153 smoothly rather than another reseller I don't necessarily trust. I tried to get live chat on their website to ask about shipping times, as I'd be visiting her on New Year's Eve, 17 days later; I ordered my Sager on the 19th of December and got it the 29th last year, so I should be all set, but it wouldn't hurt to get an opinion, right?
No answer on their website, no problem; they have a phone number so I call. I get ahold of Josh, who lets me know they don't have any backordered parts except on an upgraded processor so I should get it before then. I pay extra for Rush Build, who Josh tells me it'll build in 1-4 business days. Great! Payment goes through on the 15th, so I can expect it by the 19th, right?
After a couple days, I spoke with Travis, who let me know my laptop was looking to be completed the 19th. 19th passes, so I email them regarding it, and I ask them to get my shipping changed to overnight shipping. Get warned about delays, but a couple days delay should be fine as long as it'll be sent overnight. Get it all sorted out and paid for the 21st, which is great, because it still hasn't been completed despite a being a full business week after the payment went through. No big deal, as long as I get the laptop in the end, right?
I get notified that the laptop ships on the 26th; good thing, I got overnight shipping because it took them a full 7 business days to complete my order. Except, wait, it's showing UPS ground shipping. And not only that, it's showing the expected delivery is on the 2nd of January. I give Xotic a call, and get Travis again, who tells me they'll give Sager a call, because it looks like they didn't get the shipping memo. I ask him what can they do, because in every communication with them, I let them know about how the laptop is for my wife, and I'll even be out of the country for two weeks starting the 31st.
And then there's this silence. This long pause where he seems like he doesn't know what he can do to remedy this situation. I break it by asking him to update me the next day or when they hear back. He'll "make a note of it" .
Next day, I email them and no answer. Two days pass, and no answer. I end up calling Xotic because it's the 28th and I still haven't received it. I paid for Rush Build, didn't get it. I paid for Overnight Shipping, didn't get it. My call with Travis again results in silence, no answers, and I end up telling him to refund my order. I get an email response later, informing me that it's arriving the 2nd, even though the subject line of the email chain reads:
Re:[## 203700 ##] I bought a Sager last year and was looking to get another one for my wife, but we will be leaving the country on vacation for two weeks on New Years Eve. Could you give me an estimate on how much time it would take to process and deliver a Sager ...
A week passes, and I'm on and off getting emails trying to tell me to keep the system while I'm on vacation in another country. I send them one last email in the chain summarizing the events and let them know if they can get it to Canada at their expense, then I'll be happy enough after what they've put me through. No answer. I give them a call on the 12th, as no refunds have been received yet. I get in touch with Emily, who lets me know that apparently only the overnight shipping charges were being processed for refunds. Wait, what? Only the shipping? It's been over two weeks since I rejected a laptop I wouldn't even received and asked for a refund, and they saw it fit to refund only the shipping? I ask Emily to refund the whole thing, and ask her to send me some sort of proof that it's being processed. I get an RMA notice, and told it'll take up to 14 business days to process after Sager receives the return shipment from UPS, which falls on the 17th.
Good, I'm finally done with this episide, right? No, credit card tells me I've been only refunded 1699, the base price for a 8157. Not including costs of hard drives, Diamond IC, windows, etc, a total of 1798USD, plus 105USD for overnight shipping that never happened, a difference of 204USD. Called my credit card company for a dispute, and I'll deal with them instead of a company that doesn't have answers or even words to say for when things go wrong.
They ruined my New Year's Day gift for my wife by constantly not delivering on the shipping. To this day, they still haven't even responded to that last email. Every communication has ended in "sorry we couldn't make it work for you", but it's not as if there were attempts to rectify issues that should not have happened with my order. Normally, when someone apologizes, it's followed up by a resolution to not repeat the mistakes and to make up for them, but you won't even it that out of Xotic."
"No issues with XoticPC at all. Had the PC I wanted done quickly (slightly over a week) after my previous one died. Have bought from them 3 times in the past, and when they're still around in 4-5 years when I buy my next one I'll likely continue the trend.
Thank you Xotic! "
"I love bout my laptop and desktop that both came from exotic pc. Every time I dealt with them by phone or email it went smoothly. Highly recommend."
"The experience from start to finish was one that could not have been any better. The sales and support staff were genuinely interested in making my experience both easy and informative. I could not have asked for a better fit, a special thank you to Emily for seeing everything through and being there for all of my questions and inquiries. You are one of the best Reps, I have had the privilege of dealing with. You went above and beyond and truly have won me over as a long term client. Thank you for everything, Emily! "
"Always professional and helpful, the Xotic sales team was helpful in every aspect of my purchase. I had a free shipping code that did not work and Travis made sure to get it plus a Return Customer Discount for me at checkout. Very pleased with the whole experience and will and do recommend all the time!"
"i bought the MSI GE63VR RAIDER-075 customized with more ram and an additional SSD, the expected shipped is between 7 and 9 business days, so each time i was trying to get any status with someone of Sales Support, the response always was, "that is the regular process", the last days (9th business day) Emily attended my and told me that was a problem with the Ram, was not in the stock, so finally she told me what was happening, after that she was helping me to the get the ETA to be shipped the laptop, because i was in the city for a couple day, the enough time to get my new laptop, so apparently the time was not on my favor, so She made a huge effort pushing the team to help me to get the laptop in the time.
Now i got the laptop, it is awesome and running any game in full :)
Xotic PC recommended 100%, just push everyday to get an status of your order :)
Emily, YOU ROCKS :)
"I have had the pleasure of speaking with a couple of very knowledgeable team members that answered all my questions, and if unable on the spot, actually *did* get the information from the manufacturer. I would definitely recommend them."
"I bought a laptop and have had it for 2 months. The laptop itself is great! However, I got a faulty charger. Great customer service"
"Great customer service and love the additions to my laptop! Processing and shipping was fast. "
"My first purchase at XOTIC PC was the Sager NP5855 (Clevo N855HJ), I received the product in perfect condition and it runs wonderfully for me. I never wanted to buy another laptop since my last one but I do not regret purchasing this from XOTIC PC. On top of that my experience with Travis B from the Customer Loyalty Team was positive."
"I recently purchased an MSI GE63VR RAIDER-075 from the Xotic PC site and couldn't be more satisfied with the product, and the service that Xotic PC provides. Xotic PC is truly the best custom laptop/desktop building site out there. The site is very well designed with many useful filters for honing in on the best device for your needs; haven't found a better site out there. Not only does Xotic PC provide great customer support, but they also consistently deliver and pay attention to every special request you make, no matter how minor. I've now made three purchases from Xotic PC and I've never been disappointed. Definitely recommend this site for anyone looking to build a great laptop with good technical support at a reasonable price."