"Overall, my experience with Xotic PC was excellent. I custom ordered an ASUS laptop and have no complaints. My laptop was assembled and through their QA in 2 business days, and I received the laptop on the 5th business day via ground shipping. I really appreciated the email updates telling me the status of my laptop as it was being built, going through QA, and finally shipped.
I definitely recommend paying a few extra dollars to have them remove bloatware. I also like that there are more specific details of the custom hardware you choose to have them install. Other sites simply just state "SSD" but don't actually tell you the read/write speed or they simply install what they have in stock (I know because I emailed a competitor about the read/write speed of their mid-tier SDD and that's what they stated). So, you could end up paying more for a slower SSD, RAM, etc. Overall, if you are in the market for a PC or laptop, I would highly recommend XoticPC. I shopped around on other sites such as ibuypower and computer upgrade king, and at least for my build and warranty, got more bang for my buck. "
"I recently purchased my fourth laptop from Xotic PC. I am a longtime returning customer and have generally been satisfied with their service and products. They have always provided me with quality products, timely service, and friendly support.
One of the hallmarks and my favorite aspect of purchasing from Xotic PC is the customization available which I cannot get anywhere else. I can choose exactly the amount of RAM I like, the type of storage, extra cooling options, and so forth.
I recently purchased the Aero 15X which was shipped very quickly and Xotic PC sent me follow up emails to see how it was performing. The machine performs as I expect it to and I very much enjoy the Gigabyte brand.
There were a few issues with the machine but I later discovered that the problems originate not with Xotic PC or Gigabyte, but primarily Microsoft Windows 10, Intel, and Nvidia and are caused by bad or non-existent hardware and software drivers. I was able to mitigate most of the problems.
I would not hesitate in purchasing from Xotic PC again!"
"My wife and I have never owned a desktop, and have been "limping" by on an old Toshiba netbook. We decided to get a small desktop for the kids to use and to give us something more efficient and effective than what we had. The staff at Xotic PC helped educate us on what we would need in our build, and turned out an amazing computer, in a small form factor, that was within our budget. We love the look and performance, and the kids love the LED light kit (not to mention how great their games and applications look on the awesome Acer monitor we bought from Xotic PC with the computer)!
I hope this computer lasts forever, but if we ever find ourselves in need of another, we will definitely buy from Xotic PC."
"I purchased a MSI GL73 from XOTICPC in May of this year. The laptop was advertised at a very reasonable price and came with a boat load of accessories. I had needed to receive the unit by a specific date as I was leaving town for an extended period of time.I sent an e-mail with the order to Xoticpc and asked about expedited processing and shipping. Emily responded and said that they would do their best to get the unit out to me by the date I requested. Not only did they honor my request but actually had it there early. The unit came in perfect condition and works like a champ. I cant tell you how happy I am with their service. I certainly would not hesitate in purchasing another unit from them in the future when the need arises."
"Being a software developer was looking for a laptop with dope configs. Got a customised MSI laptop for work related purpose. The laptop works perfectly well and I’m happy that i got such configs at a really reasonable price"
"I purchased a Gigabyte Aero 15 from Xotic PC and have been very impressed with this laptop so far. The service Xotic PC delivers it top notch."
"Laptop arrived and works very well. Had an excellent customer service experience with Emily! "
"My experience has been nothing but wonderful, the staff has always been polite and the order carefully packaged. I could not have been happier!"
"The staff was super supportive and patient and very efficient and effective with their communication. They even compensated me something that was even their fault. I will buy all my future laptops only through XOTIC pc. "
"I initially found Xotic PC after a bad experience with NewEgg. I was left with only days before a big trip and no laptop. I reached out to Xotic and Emily was there to answer all of my questions. There were no robots, limited answers, nor phone call run arounds. In addition to their amazing service, they built me a laptop that can handle all my design work, rendering, and game engine needs. They set me up to succeed, and because of this I will never shop anywhere else."
"Monitor arrived alot earlier than expected. It works perfect :) . thank you for following up Emily ! "
"I received my MSI GP63 Leopard yesterday and once I got use to the way it work's and got thing's set up it run like a dream.
If I could change anything. I wish it came with the driver disc so if a clean reinstall is need would make it more simpler instead of having to go and look them up on the MSI site. It came with the Windows 10 OS on a usb stick so that is a plus. The gentleman and ladies that I have talked to at xoticpc were a great help with all my questions when I ordered and with the set up once I received it. I would go back and order again with them."
"Emily did a great job assisting me on the support side despite the fact that I was outside the warranty on my purchase. I was supplied with the part that I needed directly from the manufacturer thanks to Xotic PC's assistance. Transaction could not have gone sooner."
"Very good services, fast and reliable. The only thing I didn't like is they will print their "Xotic PC" logo on your customized PC. I mean at least give customer an option to choose. Otherwise I like their product and services and recommend to anyone who want to customize their PC."
"White glove treatment all the way through the process including individual follow-up and a flawless upgrade to the base machine."
"You can never go wrong with XOTICPC. Professional and always do Great work! "