"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"I thought I had made the a purchase with wrong components. They were to pull up my receipt and show that in fact I ordered everything I wanted!"
"I had an issue with my new PC not booting . After contacting support they walked me through my issue found that it was the ram. without any hesitation just had me send them the bad Ram and sent me the replacements .. Super easy and friendly . I also had a 5 minute conversation with one of their support people about how my day was going . He didn't need to he just did . XoticPC is were everyone should get there new PC's
Thank you Xotic
Joe Carroll "
"Amazing build quality and support."
"Amazing build and fast shipping "
"Customer Service was very helpful. They gave me better options when my order was delayed due to issues with the manufacturer. Things went smoothly after they got involved. They answer the phone with no wait times and stay on the call until the issues are resolved. This kind of service is very rare these days. Many online order businesses mostly deflect customer issues to FAQs or chat bots, pass you around to various people, don’t respond to emails and calls, and are staffed with people who are not trained or have little or no knowledge of the products. One is not going to get this genuine and effective customer care at Amazon, Best Buy or Egghead. "
"The user interface was wonderful, from customizing to finding the right specs. I've been on multiple custom build your own site!
Now, other than is being a great site! The only issue I have ( which is expected) is how long it takes for the item (PC) to be built! Lol. I'm just that excited to get it. Hear nothing but amazing things about their products. I've searched for months and no site made me comfortable about purchasing. Then, found this. My mind was blown. Hands down, order from here ;)"
"Currently, my PC is being built but it was fast not going to lie. I ordered my PC and within hours, it was already being built. Hopefully it'll go smoothly!"
"I previously ordered a laptop via XoticPc with a cash discount and that took an extra week. Unfortunately, that one came defective and had to return. "
"Very good, no problems yet."
"Overall, a decent interaction. I had the intention of trading in my Razer Blade 14 which I’ve had for a year now for a desktop. The spec information requested for the trade is a little too precise for a layman such as myself (I don’t know what motherboard is in there, haha), but after taking a little longer than anticipated, I was able to submit the request.
The directions sent by email wasn’t concise enough to know what to do without replying to the agent, but the good thing is they were relatively quick to reply, responding back within the day.
Ordering the new machine itself wasn’t difficult at all. They had plenty of good product and good deals, when compared to other dealers, and flexible ways to pay (Shop, Affirm, PayPal, etc.)
I haven’t received the machine yet, but I’m looking forward to it today!"
"My shopping experience was very quick and easygoing. The website layout was easy to navigate and understand. The MSI Katana with upgrades was very reasonably priced."
"I liked the building experience. I like the drop down choices while building a pc. That made my build exactly the way I wanted it. "
"Great customer and amazing response to any emails , messages, etc. Choosing the PC of my choice was extremely using the step by step part selection walkthrough. The best part is that every part I wanted as an option was available and at a great price. You don't have to feel intimidated as the site gives you so much convenient options and any assistance you needed. I really wish I discovered XOTICPC a long time ago but now that I've found them they have a customer for life. I'll be ordering two additional custom PC in the following months and I can't wait to begin that journey / process. XOTICPC has options and a wide selection of items that are unique to their site and items I have never seen before on any other site. Thank you for existing and being apart of my life XOTICPC. I look forward to doing business with you in the future and getting your response to any questions or inquiries I may have. Go with XOTICPC; You will not regret that decision at anytime ever in life. "
"As title says, I was very skeptical when I started checking out XOTIC PC. But after doing some serious homework on company (not jsut good but the bad as well). XOTIC PC seemed like a good deal for a deaktop for my wife (Her MB fried on old dell). So far I've had no problems, My PC is in the que and awaiting full processing. Both Sales and Customer service have answered my questions promptly. Will know more when the Desktop arrives in about a week or so."
"Customer service was very helpful. I look forward to getting my PC when it is finished."