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Product & services pricing
7.62/10
Chance of future purchase:
8.70/10
Shipping & packaging:
8.57/10
Customer service:
8.67/10
Return/Replacement policy:
8.44/10
Featured Review



5/5
2018-04-16

Great customer service, quick delivery

"They kept us up to date on the order and shipping was fast and very reliable. Thanks!"

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5/5
2018-04-11

Best out there

"Best parts, build options, price and quality out there. Sales support was easy to work with to get questions honestly answered prior to my purchase and excellent feedback from order to delivery. I will be ordering from them again in the future. "

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5/5
2018-04-06

Excellent Service

"I got an excellent for the best price compared to other websites. The delivery time was great too."

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5/5
2018-04-06

Good Work

"Everything was good, came out perfect. However...if you don't have the tshirt size that I asked for, you should prooobably just email me to let me know instead of sending a size small shirt to a size 2XL person lol. "

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5/5
2018-04-06

Awesome

"At first i had some trouble with my order getting started but that was more my fault.
Once it was received by Xotic, they hit the ground sprinting. I thought it was going to take a decent amount of time to get my PC, i was pleasantly wrong. The end product is very nice and im very satisfied by Xotic.
"


5/5
2018-04-01

Great experience with Xotic PC

"Exceptional service all the way through my new laptop order. I love my new Xotic laptop and highly recommend. Their support is top notch!"

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5/5
2018-03-31

Excellent company and service!

"Order went through as expected. No delays or hiccups. Quality of Sager NP9175 itself is excellent! XoticPC is a great company and I would use them again in a heartbeat! From start to finish it was just a great experience."

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5/5
2018-03-29

For high end PCs and Laptop this is your one stop shop.

"After looking and researching what I wanted I came to Xotic PC for my purchase. I ordered a Sager NP8370 and the whole process was flawless. Once Sager built and shipped Xotic was quick with any upgrades ordered and shipped the completed service fast. Packaged well to protect my new rig. Very happy with Xotic PC, highly recommended!"


3/5
2018-03-27

Amazing system! But....

"First please note, i am rating this as an order and not just the system. I feel if i rate the entire experience it will benefit both The Buyers and the Seller.

What i ordered: SAGER NP9175 (CLEVO P775TM-G)

The Addons :

1 x 17.3" 4K QFHD Matte Display with G-SYNC Technology (3840 x 2160)
1 x NVIDIA GeForce GTX 1080 GPU with 8GB GDDR5X Video Memory
1 x 64GB Dual Channel DDR4 SDRAM at 3000MHz - 4 X 16GB

I opted for no branding, and no modifications.

First and foremost you all should know, when you place a order. You are gonna get a very long and detailed explanation how the whole process goes. I suggest you read it.

Ordering: When i placed the order i started getting some minor financial hick-ups. ( Apparently i could only spend so much per day on my debit card, and this more than exceeded it )

Seeing as the ordering mix-ups were on my end, no need to go forward.

Assembly: The assembly process was very fast for me. i needed no mods and everything i wanted done could be at the factory ( Note, when you order a Sager, it comes straight from them. not Xotic ) I have ordered once from ASUS and once from IBUYPOWER, so compared to both custom order companies Xotic wins hands down in the assembly time and quality fields.

Shipping was a slight problem for me. as i next day air-mailed it. i had an idea when it was to arrive. i asked Xotic to hold the order and ship it on a specific date, and they could not. ( sad-face ) So i ended up missing a pick-up date. ( when you custom ship it. you get three tries and then it returns to them. you will not get your money back for it ) after the second attempt i finally picked up the system ( YAY )

Inspection: As someone who has just dropped 4 big ones ( yeah i know some of you dropped more ) i wanted i make sure i got what i paid for, so i opened it up and inspected it. To my dismay i was disheartened. First when i opened it up. i did not get a second M.2 that i requested, thinking i may have just derped and missed it. i called for schematics. There in which i was in dismay once again. The tech while being knowledgeable was unable to produce or find the schematics so i may find what i sought after. So basing off of a earlier but similar model we figured out that the location the other M.2 should be. wasn't in the model i ordered.

Performance: A+ I was able to achieve all the benchmarks i was looking for out of a computer of this caliber.

All together. Really great system. Tech support was good, but i would look at your Management to supply them fellas with the **** they need to get the job done, or at very least give really good answers to uncommon questions. Last but not least look at your ordering software, i suspect my #ReallyWantedButNotReallyNeeded additional M.2 Slot got lost in that sauce.


"


5/5
2018-03-27

Xotic PC - Best Purchase Experience

"I purchased the MSI GF62 7RE-2025 gaming laptop through Xotic PC as a first-time customer about a week ago, and I must say I am very pleased. The product shipped on time, in perfect condition, garnering excellent support along the way. I was even given the option to accept a free laptop cooler and mouse pad (thanks by the way, they look great!)

At first I was a little worried...I had spent weeks pouring over reviews from other Xotic PC customers, most of which were great, but of the 1-3 star reviews, the majority seemed to be about issues with the product as it arrived. The majority of these reviewers, based on what I read, did not follow through with the instruction card (comes in the box) to contact Xotic PC in case of ANY issues upon arrival, and/or rather than following through with the limited warranty that ships with all of their products at a minimum (you can, of course, purchase a more encompassing warranty)-- instead hastily left a 1 or 2 star review about their service before giving them a chance to help fix their problem, which I think is unfair.

Speaking of which, Customer Service is another great point with Xotic PC. I used their "Live Chat" feature on their homepage multiple times, and each time they responded within seconds and were very patient and professional, never trying to minimize my problem. Not to mention, when you DO make a purchase, they e-mail you numerous updates as your product goes through their various building/testing/shipping phases, always keeping you in the know about where your product is.

Overall, I will highly recommend Xotic PC to others in the future. My product shipped without any problems whatsoever, but for those who are having problems, try and give Xotic PC a chance to work with you before leaving your review! You might just change your mind.
"

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5/5
2018-03-27

The best service for PC purchase!

"Honestly, don't go to retail stores to buy a PC. Matter of fact, don't go anywhere else but XOTIC PC. They have great selections for anyone to customize a PC to their liking. Not only are they professionals but they give you updates, free items, and giveaways! I thank everyone that's working there and spent their time to make a man's dream come true. Keep it up y'all!"

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5/5
2018-03-24

Very good service

"Got the PC in very good Condition and Very happy with the laptop and the shipping "


5/5
2018-03-22

ASUS M580VD-EB76 Review

"Overall, my experience with Xotic PC was excellent. I custom ordered an ASUS laptop and have no complaints. My laptop was assembled and through their QA in 2 business days, and I received the laptop on the 5th business day via ground shipping. I really appreciated the email updates telling me the status of my laptop as it was being built, going through QA, and finally shipped.

I definitely recommend paying a few extra dollars to have them remove bloatware. I also like that there are more specific details of the custom hardware you choose to have them install. Other sites simply just state "SSD" but don't actually tell you the read/write speed or they simply install what they have in stock (I know because I emailed a competitor about the read/write speed of their mid-tier SDD and that's what they stated). So, you could end up paying more for a slower SSD, RAM, etc. Overall, if you are in the market for a PC or laptop, I would highly recommend XoticPC. I shopped around on other sites such as ibuypower and computer upgrade king, and at least for my build and warranty, got more bang for my buck.
"


5/5
2018-03-17

Excellent service and competitive prices

"I'm very satisfied about the xoticPC service. I was concerned at first to order my laptop from France, but everything went well and my laptop arrived without a single crash. They kept me informed about all the shipping transactions. Nothing to complain about, I'll recommend xoticPC to everyone."

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5/5
2018-03-15

SAGER NP9877 (CLEVO P870TM-G)

"I purchased SAGER NP9877 (CLEVO P870TM-G) - customized model with SLI GTX 1080, i7-8700K Processor, 4K display. The laptop is excellent!! Thank you!!!"

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