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Product & services pricing
7.50/10
Chance of future purchase:
8.10/10
Shipping & packaging:
7.83/10
Customer service:
8.45/10
Return/Replacement policy:
6.39/10
Featured Review



Verified
5/5
2018-11-06

Excellent products and support.

"This is my second laptop purchased from Xotic PC, I wanted to upgrade and both times I have had a pleasant experience with them.

Laptop is exactly what I paid for, affordable prices and still good quality. I sold my old laptop in almost perfect conditions, only the battery life had decreased, as it is understandable after 4 years of usage.
The new laptop was delivered in time and exactly as described in my custom build.
The only complain somehow is the Clevo/Sager keyboard backlight software, which needs to be improved, it is not Xotic’s fault but still needs to be addressed.

About the support, it is worth mentioning that I had a few problems with codes for some free games included in my purchase. I contacted them and Emily, a person from their team was really kind and helpful, took all my complains and actually solved them.

I recommended Xotic to two more friends and they are equally happy with their laptops.
"

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5/5
2018-11-05

Purchase & Service

"The Xotic team was fantastic, prompt, and professional to work with. I look forward to future interactions.
"

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Verified
5/5
2018-11-02

Great gaming machines

"Great rigs with blinking lights and awesome performance!"

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Verified
5/5
2018-11-01

Strong service...highly recommended

"This was a great, first experience with this vendor. They do much more than just resell. I was impressed with how they set up my new laptop, with all of the customizations I ordered. Customer service was strong and helpful...they kept me in the loop with my pre-ordered laptop. Impressive all the way around... I was productive with the laptop right out of the box! I'd go this route again, without a doubt. Thanks Xotic PC!!!"


Verified
5/5
2018-10-25

My new go-to for PCs

"Ordered a $2800 heavily-customized Gaming and Work machine before labor day, and got it in flawless condition and to the final detail before October 1st! Definitely going to look to these guys again in the future!"

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Verified
5/5
2018-10-23

Complete overall experience!

"Purchased and custom built an MSI leopard gp73 laptop with XOTICPC and not only was the laptop in beautiful running order and exactly how I asked, but being my first time ordering with them I had a few questions about their process, and their customer service was amazing!! Made sure all my questions were answered and provided other information almost as if they read my mind before I could ask any other question. All I know now is that they are stuck with me as a customer and I’d recommend them to anyone looking for great quality and prices! Thanks again guys I appreciate the business. KEEP DOING WHAT YOU DO BEST!!"


Verified
5/5
2018-10-19

A perfectly adequate experience

"I received my product on time, with everything installed and ready to go. Customer support was helpful and courteous. This is my second product from XoticPC, and I'd happily buy again."

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Verified
5/5
2018-10-19

Great customer service on awesome products.

"My first purchase from Xotic was 3 years ago, and the laptop is still running superfast. I had it customized and a custom etching on the cover. So when it was time to buy my son a new laptop last month, I knew exactly where to buy it. They keep you informed every step of the build and delivery. I had the new laptop in a week."

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Verified
5/5
2018-10-18

Met my expectations

"Ordered a close out laptop and had some modifications made to it. It arrived In a decent time, works as well as I hoped it would, hasn't had any overheating issues, etc etc.... That's what I paid for and I'm happy about that. "

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Verified
5/5
2018-10-18

Thanks XOTIC PC, the computer is great

"Thanks XOTIC PC, the computer is great and I am happy playing Lol, Fornite, WOw this phenomenal.
The next team that buys I'll buy it in this store remember me
Thank you very much for your help and support.
Note: Attached video...YEahhh
"

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Verified
5/5
2018-09-27

AMAZING LAPTOP and AMAZING PLACE!!!! WILL DEF SHOP HERE AGAIN FOR MY GAMING NEEDS!!

"High quality equipment and work all on top of an outstanding quality staff!!!!! (sometimes phone line is busy.... **** to be popular and #1)
So to start out I just want to say thank you XOTIC PC!!! And give a huge shout out to EMILY!!! If you are looking at getting a laptop/desktop from XOTIC PC ….. or even in the process and come across this review and need assistance just reach out to EMILY! She was super helpful and swiftly answered any questions I had from payment options all the way till I received my laptop.

In addition, after I told her my current situation and how I am currently deploying with the Army (#HOOAH) she made sure that my order was handle with care and efficiency so I could receive my BEAST of a system before I leave. I now own my DREAM laptop and all my friends are super JELLY!!! For those looking to get a great laptop/desktop look no further XOTIC PC will come in clutch offering great pricing on systems as well as killer modification options!

MY BEAST: (MSI GT75 TITAN-056)
8th Generation Intel® Core™ Coffee Lake i7-8850H ( 9MB Cache, 2.6 GHz - 4.3GHz, 6 core | 12 thread ) Processor
17.3" FHD, Anti-Glare Wide View Angle 120Hz 3ms 94% NTSC 1920x1080 16:9 G-Sync
NVIDIA® GeForce® GTX 1080 8GB GDDR5X
32GB (2x16GB) DDR4 2666MHz Dual Channel SO-DIMM Memory
500GB Certified M.2 PCIe NVMe SSD (Seq. Read 2000MB/s, Seq. Write 1750MB/s)
500GB Certified M.2 PCIe NVMe SSD (Seq. Read 2000MB/s, Seq. Write 1750MB/s)
2TB SSHD Seagate FireCuda Gaming Hybrid Drive
Bigfoot Networks Killer™ Wireless-AC 1550 - 802.11a/b/g/n/ac Wireless LAN Module + Bluetooth 5.0
"

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Verified
5/5
2018-09-21

Sager NP8374 - Greatest Purchase EVER!

"Ordered my Sager from Xotic on Thursday, received my Custom built laptop in under a week.

Nothing left out, nothing forgotten. Was a perfect build, and so far LOVING my new Laptop. Thank you to Xotic PC and to all the support. Emily was great when I needed some assistance. I couldn't recommend this company enough!
"

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Verified
5/5
2018-09-21

Great experience with Xotic PC

"Needed a new laptop to support a work project. Had to have enough memory and CPU to run multiple virtual machines simultaneously for testing - i.e. not using it for gaming - and, had to be able to run Linux as the base OS comfortably. I am an IT admin and install Linux for a living, but, you never know with laptop hardware.

After some discussion at the suggestion of "Emily" over at Xotic, I opted for a Sager over an MSI I had also been considering. I already had an older Sager from a decade ago - that's still running - so I ended up going with the Sager from experience of build quality as well as the potential for being slightly more generically compatible with a Linux install.

Ordered a customized NP9175. Glad I opted for that as I was able to specify 64GB in it which left me a good amount of headroom. Took a slightly lower spec CPU and GPU since I wasn't looking to run the latest demanding games, but it's still faster than any other machine I already had and with 6 cores to boot.

I added a rush order option too, as well as overnight shipping. Added to the cost, but that was my particular need. I received the machine in a week and was up and running that day. Repartitioned HD - kept Windows 10 partition but made it smaller. Not something I'll boot into often, but still useful to have around.

Overall a good experience in pre-sales support, ordering at the site and delivery. Would recommend.
"

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Verified
1/5
2018-09-15

Surprise order fill and shipping info after order placed

"On Sept 12, 2018, I placed a router order and paid for 2-day shipping. Need router for Monday September 17. Total order/shipping cost was billed to my AFFIRM account.

Soon after I placed order and AFIIRM account charged I received a lengthy email from XOTICPC detailing 6 phases of order and shipping, confusing at best, but the best I can decipher is that my order is in Phase 1 and may not arrive for 7-10 days or much later.

On checking order status, XOTICPC shows no order placed and hence, no tracking number but email received says order received and gave me my order number?????

It is now 5:49PM CST on Sept 15. If order is received before day is over, which I am now highly doubting, I doubt very much that I will place any future orders with XOTICPC, and they have lost $$$ because my next electronic order was to be for a high-cost gaming PC and monitor.

When the writing is on the wall, read it.

UPDATE: 09/16/2018. Order never arrived though I paid for 2-day shipping.
MC

UPDATE 2: Received reply that my order has not yet been processed by the manufacturer but once it does reach XOTIC PC it will be a week or more before it is shipped to me. Apparently XOTIC PC is a drop shipper. I canceled my order.
"

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Rep reply posted 2018-11-24
A rep from Xotic PC, xoticpcUser1, has responded:

“We are sorry to hear of your concern. We are sorry you received status's about a complete system build for the monitor you purchased. We appreciate this valued feedback so we can make our ordering system better for future customers. Feel free to reach out to us in the future if we can help in anyway.

Seth M
XOTIC PC”


Verified
4/5
2018-09-11

GIGABYTE Aero15Xv8-BK4k4P

"I purchased the Gigabyte Aero 15x and am very pleased with my purchase. It is a very powerful laptop with many capabilities. The upgrades that XoticPC offers are amazing and one should definitely get them."

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