"Overall, my experience with Xotic PC was excellent. I custom ordered an ASUS laptop and have no complaints. My laptop was assembled and through their QA in 2 business days, and I received the laptop on the 5th business day via ground shipping. I really appreciated the email updates telling me the status of my laptop as it was being built, going through QA, and finally shipped.
I definitely recommend paying a few extra dollars to have them remove bloatware. I also like that there are more specific details of the custom hardware you choose to have them install. Other sites simply just state "SSD" but don't actually tell you the read/write speed or they simply install what they have in stock (I know because I emailed a competitor about the read/write speed of their mid-tier SDD and that's what they stated). So, you could end up paying more for a slower SSD, RAM, etc. Overall, if you are in the market for a PC or laptop, I would highly recommend XoticPC. I shopped around on other sites such as ibuypower and computer upgrade king, and at least for my build and warranty, got more bang for my buck. "
"The laptop is awesome in every way except one. the included keyboard software is terrible. they advertise they have Steelseries keyboards yet when I try to download the software for Steelseries it doesn't detect the keyboard. Se either the laptop is broken in some way or this isn't a Steelseries keyboard. their support hasn't been helpful and I think they are now avoiding me. If they can fix this issue Then I'd boost the rating here. The laptop is their Xotic G60 Stealth which is basically a re-branded MSI GS63VR.
They also claim on the website it has a fingerprint scanner which it doesn't."
"High quality equipment and work all on top of an outstanding quality staff!!!!! (sometimes phone line is busy.... **** to be popular and #1)
So to start out I just want to say thank you XOTIC PC!!! And give a huge shout out to EMILY!!! If you are looking at getting a laptop/desktop from XOTIC PC ….. or even in the process and come across this review and need assistance just reach out to EMILY! She was super helpful and swiftly answered any questions I had from payment options all the way till I received my laptop.
In addition, after I told her my current situation and how I am currently deploying with the Army (#HOOAH) she made sure that my order was handle with care and efficiency so I could receive my BEAST of a system before I leave. I now own my DREAM laptop and all my friends are super JELLY!!! For those looking to get a great laptop/desktop look no further XOTIC PC will come in clutch offering great pricing on systems as well as killer modification options!
MY BEAST: (MSI GT75 TITAN-056)
8th Generation Intel® Core™ Coffee Lake i7-8850H ( 9MB Cache, 2.6 GHz - 4.3GHz, 6 core | 12 thread ) Processor
17.3" FHD, Anti-Glare Wide View Angle 120Hz 3ms 94% NTSC 1920x1080 16:9 G-Sync
NVIDIA® GeForce® GTX 1080 8GB GDDR5X
32GB (2x16GB) DDR4 2666MHz Dual Channel SO-DIMM Memory
500GB Certified M.2 PCIe NVMe SSD (Seq. Read 2000MB/s, Seq. Write 1750MB/s)
500GB Certified M.2 PCIe NVMe SSD (Seq. Read 2000MB/s, Seq. Write 1750MB/s)
2TB SSHD Seagate FireCuda Gaming Hybrid Drive
Bigfoot Networks Killer™ Wireless-AC 1550 - 802.11a/b/g/n/ac Wireless LAN Module + Bluetooth 5.0"
"Ordered my Sager from Xotic on Thursday, received my Custom built laptop in under a week.
Nothing left out, nothing forgotten. Was a perfect build, and so far LOVING my new Laptop. Thank you to Xotic PC and to all the support. Emily was great when I needed some assistance. I couldn't recommend this company enough!"
"Needed a new laptop to support a work project. Had to have enough memory and CPU to run multiple virtual machines simultaneously for testing - i.e. not using it for gaming - and, had to be able to run Linux as the base OS comfortably. I am an IT admin and install Linux for a living, but, you never know with laptop hardware.
After some discussion at the suggestion of "Emily" over at Xotic, I opted for a Sager over an MSI I had also been considering. I already had an older Sager from a decade ago - that's still running - so I ended up going with the Sager from experience of build quality as well as the potential for being slightly more generically compatible with a Linux install.
Ordered a customized NP9175. Glad I opted for that as I was able to specify 64GB in it which left me a good amount of headroom. Took a slightly lower spec CPU and GPU since I wasn't looking to run the latest demanding games, but it's still faster than any other machine I already had and with 6 cores to boot.
I added a rush order option too, as well as overnight shipping. Added to the cost, but that was my particular need. I received the machine in a week and was up and running that day. Repartitioned HD - kept Windows 10 partition but made it smaller. Not something I'll boot into often, but still useful to have around.
Overall a good experience in pre-sales support, ordering at the site and delivery. Would recommend."
"On Sept 12, 2018, I placed a router order and paid for 2-day shipping. Need router for Monday September 17. Total order/shipping cost was billed to my AFFIRM account.
Soon after I placed order and AFIIRM account charged I received a lengthy email from XOTICPC detailing 6 phases of order and shipping, confusing at best, but the best I can decipher is that my order is in Phase 1 and may not arrive for 7-10 days or much later.
On checking order status, XOTICPC shows no order placed and hence, no tracking number but email received says order received and gave me my order number?????
It is now 5:49PM CST on Sept 15. If order is received before day is over, which I am now highly doubting, I doubt very much that I will place any future orders with XOTICPC, and they have lost $$$ because my next electronic order was to be for a high-cost gaming PC and monitor.
When the writing is on the wall, read it.
UPDATE: 09/16/2018. Order never arrived though I paid for 2-day shipping.
UPDATE 2: Received reply that my order has not yet been processed by the manufacturer but once it does reach XOTIC PC it will be a week or more before it is shipped to me. Apparently XOTIC PC is a drop shipper. I canceled my order."
"I purchased the Gigabyte Aero 15x and am very pleased with my purchase. It is a very powerful laptop with many capabilities. The upgrades that XoticPC offers are amazing and one should definitely get them."
"Easier than using this rating service! Emily was great and the overall purchase process was easy."
"If you plan to buy a machine from them prepare for a gamble whether your machine will arrive damaged or in good condition. Do not be fooled by how fancy their website looks. I bought a Sager laptop and within 3 days of use my LCD monitor defect resulting a required replacement of the parts. I had to send it due to warranty. Having me pay for shipping plus insurrance. To ensure that it doesnt damage upon being received my Xotic. I wanted to be compensated due to how poor my product was since Ive only used it for 3 days and broke caused by them but nothing (on its way here its box must have hit hard around the trucks). Having to wait a month which shouldve just taken 15 days based on their policy. So the month passed and I got an email that they will ship it back tk me, charges me 80$ to ground ship which I shouldnt pay because it was their fault. I havent got my laptop since its held in customs, which I now have to pay taxes on TWICE! Since I bought it from Canada. My point is if youre going to buy a machine I highly recommend buying on a local place or within your country avoid buying from the states cause they will not care when things go wrong on your machine. Customer service was also utterly useless they were nice to tell me the status of machine but thats about it. This has been the worst process Ive had to go through for 2 months. Its just a nightmare. Hopefully this helps you."
"I purchased a MSI gaming laptop and the people over at XoticPC were great! I ordered my pc one night and they were finished building and to my surprise, shipped the very next day. I was unaware that they actually went through and removed the factory bloatware from the machine. Really impressed with the way they handle things over there. I will be recommending them to my friends and family looking for a PC. Top notch!"
"I can't believe I have to return my first Windows based laptop. I never returned any pc I purchased before and this is truly the 1st time i have to do that. The next day after I received it. I already had to call up Xotic PC for tech support. The videos can never be shown on Youtube/FaceBook and even recorded online videos wouldn't work. They did help to download the dirver and i thought everything would be fine. Little did I know afterwards, more issues popped up. Wifi would drop for no reasons n I'm very sure my internet connect is all good because my old MacBook air still works flawlessly. Videos buffering would happen all the time and it takes 5-7 minutes before it will play again. After that, I started contacting Asus tech support and their employees n services really ****. They advised Xotic PC did not install the softwares/firmwares correctly. We did a re-installation. After that, the problems still exist for another week. I ended up going back to Xotic again to do so many firmwares update. I almost had to call for tech support every other day. There were a least 10-12 firmwares to be updated. I guess I spent at least more than 25 hours during the first 3 weeks on tech support from both parties. IT'S SUPER AMAZING! I questioned Xotic PC sales rep n complained if it's really the problems from Asus or its internal production team and quality control?
When after all the softwares issues are resolved, another huge obstacle happened arose. My Ninja Trader Brokerage firm that uses the Teamviewer for remote assistance cannot establish any connections at all no matter how tedious we checked n tested. It's like spending 3 hours averagely on a daily basis for another whole week n Xotic PC also tried to help without any successes. I was really sick n tired of this and feeling VERY VERY FRUSTRATED. Too many unknown variables and nobody has the solutions/answers to it and did't have all that time to trace where the issue originated and I always had to schedule tech support online with Ninja Trader in the morning first. This whole situation has wasted me lots lots of precious time.
However, I'm willing to give it a second chance with Xotic PC all due to the sales/tech/customer service like Eric/Landon/Emily were very helpful. This is the major reason. I do advise the management to have serious quality control at bay. I had a friend who did desktop PC customization before ( and yes, that was my first desktop customization) we never ran into so many major issues like this. When installations are done properly, there shouldn't be too many issues occurred. I do advise the management to have serious quality control at bay. "
"This is my 2nd MSI laptop from Xotic PC in 6 years. Competitive pricing, great options to select from. I use mine a lot for photography so I love that I could get the screen calibrated. The 17 inch screen is awesome. Stock sound works good for what gaming I do. WOW and EQ settings are maxed and it runs like a champ. Flight sims run perfectly. This is my first SSD and it boots up RIGHT NOW! I've had this a month now and love it, so far so good. I'll get the hinge fixed on my 6yr old one and clean it out and have a great backup for vacation trips cuz it still runs admirably for a 6yr old laptop. Thanks Xotic PC, you guys rock! "
"The 8954 is a slim and powerful laptop. I ordered mine with 500Gb SSD, 2TB SSHD, and 32Gb of Ram. An easy desktop replacement with enough hardware for gaming, office applications, and lighter than many other models on XoticPC. I have used XoticPC in the past, and this time I was upgrading and looking to replace my old SAGER NP8268-S (CLEVO P150SM-A) laptop. My previous experiences with XoticPC were great. Owning the 8268 which is still working I knew I was getting a great product and support from XoticPC again.
During the time I have used and owned it the 8954 is a excellent laptop. While gaming or using the laptop to watch movies the laptop does heat up, but as many experienced pc gamers know, it is recommended to get a notebook cooler if this is a concern for you. Performance is great. I was able to run Sniper Elite 4, Train Simulator, and StarCraft 2 all in Ultra graphics settings. My son played Garry's Mod and Shadow of Mordor on this laptop with no issues. MS Office applications and networking performance is also great on laptop. I did not opt for getting additional services to overclock it. In my opinion it's not needed as any game available will be excellent on this machine at this time.
Overall - the price and quality are great. The graphics and performance are excellent, and you will be happy with this laptop.
"I was expecting a lot, and it's even better than I had hoped for.
lot of the reviews mentioned fan noise and keyboard and possible wek points but I actually love the keyboard and the fan noise isn't bad at all.
Take my advice - get a good NVME drive - you won't regret it.
"I purchased an Aero 15x the full 4K Edition from Xotic PC and received fast shipping and very knowledgeable staff. Landon over at Xotic PC was able to find out every issue with the current drivers installed and provided tech support via email to me and assisted solving all issues for me. I now am very familiar with Gigabytes software and how to properly update all drivers/bios/firmware etc.
The laptop Aero 15X is a beast I mean anything I throw at it never stalls or stutters performs like a champ. I really confide in Gigabyte/Aorus products. They have not let me down yet. I am very pleased with their products as a whole. I will continue to be a well satisfied customer for years to come. This is my second Gigabyte laptop. Previous model was the Aorus X7 DT V7 and that was a great laptop as well. The Aero 15x 4K edition is by far the best laptop I have ever owned. I mostly use it for productivity video editing but some gaming on the side it does everything I need it to. No complaints after appropriate drivers/bios were installed. It's all smooth sailing from here thanks Gigabyte :)"
"I wanted to buy a laptop for my sister as a present. Since I was traveling I needed expedite and Emily and everyone else I talked to was very friendly and diligent. I was able to get my computer on time (order on Monday and had it by Friday in Boston). So kudos for the great customer service. I don't have any comments about the computer as it was a present and my sister is the one using it (and probably too early for her to review - since she just got it). "