ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs

Full Rating Profile + -

Product & services pricing
7.50/10
Chance of future purchase:
9.58/10
Shipping & packaging:
9.50/10
Customer service:
10.00/10
Return/Replacement policy:
10.00/10


Verified
5/5
2014-03-10

"I use my Xootr every day to get to work and I cannot imagine using any other product. The poly wheels provide a fast and stable ride and it is extremely maneuverable in an urban setting. It is truly the Rolls Royce of adult scooters and I feel that it is the best product on the market in terms of build quality and raw performance. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5
2014-03-08

"I quite like the Xootr scooter. Super fast. Shipping is fast and customer service highly responsive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5
2014-03-06

"Before discovering Xootr I was riding a cheap kid's scooter. The moment I stepped on my new Xootr I said to myself "where have you been all my life?". Xootr is the safest, most durable, most efficient and most comfortable scooter out there. My Xootr scooter changed my life! It is always fun and easy to ride. I look forward to getting on it everyday to glide along the pavement and watch the scenery go by. It is like flying if the pavement is smooth. I even asked the company for a bunch of their business cards to hand them to all the people who ask me about my cool - colorful Xootr scooter. The world would be a happier place if everyone had a Xootr scooter to cruise around on and enjoy the ride. - Xootr user, Manhattan, New York. USA"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5
2014-03-05

"These scooters are amazing for kids and adults. My kids adore them and my wife and I use them for neighborhood errands. In fact, I shouldn't admit this, but I got asked to not ride it around inside the local grocery store. But the floors are so smooth!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5
2014-03-05

"Xootr makes the most efficient urban transport device ever designed. Their kick scooters are light, compact, fast and durable. I've ridden a Xootr on the streets of Manhattan for 1 to 3 miles nearly every day since 2001, probably logging between 4,000 and 6,000 miles in all. I've bought 12 Xootrs in the past 12 years -- four were stolen, one run over by a police car, one run over by a Con Edison utility truck, one purchased as a loaner for visiting friends, and the others bought just because I wanted to try each of the models they sell.

Also, I don't know of any company in any industry that provides an equivalent combination of excellent quality and customer service. Phone calls to the company are answered on the first ring. When I order a new scooter it is delivered the next day. On the rare occasions when I've needed repairs, the scooter has been returned within two days, in perfect condition, with free shipping. And I wish I could get a commission for every recommendation to others. Many of my friends now own Xootrs and not a day goes by when someone doesn't stop me in the street, ask where I got my scooter, and eagerly jots down Xootr.com.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5
2014-03-05

"I love my Venus Xootr. It's a super sturdy, fun, smooth ride. I ordered directly from the website, and everything was exactly as promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5
2014-03-04

"I have been a Xootr rider for almost 15 years and I love it! There is no better way to get around Manhattan. I'm now riding my third. I live in the East Village and I ride it almost everywhere. I hang heavy laundry bags and shopping bags on it. I do all my errands in the downtown area with it. Frankly I'm lost without it. During the recent snows we've been having I was incredibly frustrated not being able to Xoot. It folds in a few seconds and the wheel size makes for a very comfortable and safe ride. Steve at the factory has been exemplary in his treatment of me whenever I've needed assistance. He knows the Xootr inside out and has always been quick to respond to any questions or requests. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5
2014-03-04

"Xootr has just been the best! Their main product - The Xootr - has been my son's means of transport in New York City for the past five years. At his school several teachers and kids got one after seeing him on it and trying it out. It is sturdy and very safe with the large wheels and broad low platform. If folds easily. You have to tighten the bolts twice a year and grease the wheels from time to time, but that is wiith everyday use in the city. The spares order easily. With every day use you will need a breakpad and cable every two years and a locking pin for folding every year. The guys at Xootr are really helpful. After four years one of the ball bearings of a wheel had worn out and the replacement came with great instructions and was done in no time. We are Xootr fans, although with my 49 years, 6ft.6 and 250lbs built, I don't ride it, but I could if I wanted to. Did I mention the double break: hand break and rear wheel foot break - really safe!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5
2014-03-04

"Pure satisfaction. The company is all about customer service. Will def do biz with xootr again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges