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Product & services pricing
7.50/10
Chance of future purchase:
9.58/10
Shipping & packaging:
9.50/10
Customer service:
10.00/10
Return/Replacement policy:
10.00/10

5/5
2014-04-04

"Fantastic product & great service! Outstanding value, considering the quality. They answered all of my questions promptly & shipping was fast. We use these at the racetrack to run back & forth all the time. They work well on rough surfaces. Definitely going to look into getting one of their bikes."

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5/5
2014-04-03

"I love my Xootr, but I love the company even more. Their service has always been top-notch; they are accommodating and even helped me do a very customized order; and when I broke a fender, they rushed me a replacement at a fantastic price."

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5/5
2014-04-02

"This is a perfectly engineered machine. There is no better city transportation means. Fast, light, beautiful and safe. However, as you can indeed push it really fast a helmet is recommended. Great for cross training. Really high tech, elegant, ergonomic. I am an ironman triathlete but I have not enjoyed any of my 10 k bikes as this thing. Also, there is no better way to learn a proper running form then using this machine: you learn easy and efficiently where to lend the foot with respect to the body!
"

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5/5
2014-04-01

"I bought the Xootr Neon for my 8 year old daughter for Christmas. Yeah, I know, for an 8 year old? It was worth EVERY penny. It gives a smooth, speedy ride and is comfortable for long rides around the neighborhood. The wheels are a great size - no risk of flipping due to tiny, wobbly, unstable wheels.

Great product! The only downside is that I am always trying to lure her away so I can ride it instead!
"

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5/5
2014-04-01

"A++++++ communication and service. This is a top notch company and they really take care of their customers. I had a broken steer rod and they fixed it fast and fixed it right. THANKS. "

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5/5
2014-04-01

"Quality. They treat you well. "

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5/5
2014-03-31

"Amazing! I have an 8 year old, and have owned 3 xootrs to date. We live in NYC and ride together on one scooter back and forth to school, and I also use it for all of my personal errands and transportation around NY. It's amazing!!!!! Truly the best built scooter on the market. It rides very smoothly, carries my bags on it's handlebars, and makes city living much more fun :) On top of being an amazing product, the company and policy are exceptional. I have needed customer service on more than one occasion due to my heaving riding, and they always go above and beyond my expectations. Absolutely 5 stars."

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5/5
2014-03-31

"This is the best kick scooter hands down! If you are looking for a great high quality scooter with great service, you will not be disappointed buying a Xootr. The manager (Steve) and his staff are top notch and their customer service is the best in the industry. Whether you are looking for a entry level or high end scooter, you will experience consistent and reliable excellent customer service. The manager always went above and beyond to make sure me and my kids made the right decision and had the best scootering experience possible pre and post sales. Thank you!!"

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5/5
2014-03-31

"Review for Xootr Swift Folding Bike, and Customer Service.
Customer Service: I tried a Swift at a reseller in the Bay Area and though I was impressed with the bike, I was not impressed with the reseller. They were predominantly a car service facility and it was apparent the bikes were not a high priority. The bike was not set up well, over shifted into the spokes, and thrashed the spoke guard. That being said, the factory customer service more than made up for this experience when I ordered directly from the factory. They show an obvious concern that the customer has a good experience, and is happy with their product. Because of my height (6ft 5in, 238 lbs.) we made a few changes after the purchase to have the bike fit better. They are quick to respond, are proud of their product, and will take every effort to satisfy the customer. A++ for factory customer service.
Bicycle: I call this my travel bike, rather than a folding bike. The quick fold reduces size to some extent, but for a truly compact fold you need to do a bit of dismantling of the bike. The trade off is that this bike rides amazingly well. I tried a lot of different folders and was not happy with ride quality. Some may fold to the size of a small carry on, but none have the ride feel and rigidity of the Swift. I am confident on it at speed. (40 mph coming off Tioga Pass) Slow speed maneuvering is good, and the frame is nice and stiff. As it comes, I found the gear range to be a bit narrow, but it is fairly easy to make changes and modifications if necessary, as most of the parts on the bike are stock off the shelf. I also recommend the Crossrack. An ingenious design that gets comments wherever I go. I now have the bike set up with an airline legal travel case that turns into a trailer at your destination. I am looking forward to more travels with my Swift.
"

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5/5
2014-03-28

"not only that i love my Xootr but also love this company outstanding service. i have old one start has some problem and i call the company, they send me a prepaid shipping label and fixed right-way and shipping back to me just withing a few days and everything cost zero. the fixed one now rid like new, very very happy with that. At same time i bought new one for my wife. Thanks Steve and Xootr company! "

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5/5
2014-03-18

"Love my new Xooter Scooter!! Got the Mg and it is everything they advertised...stable, easy handling and light. New office in downtown area and this is a great way to scoot around the city!!"

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5/5
2014-03-17

"Awesome scooters! I bought 3 of them so my boys and I can use them to have fun around the neighborhood. But more importantly, one will be off to college soon and on our tours I noticed that scooters are more convenient on campuses to get between classes as quickly as possible. We all needed scooters that will accommodate adult sized feet and weight and provide more ground clearance so they don't get stuck on uneven sidewalks. The foot board is big enough to accommodate one son's size 13 feet comfortably and the handle bar extends high enough for him at 6' tall - and he's 225 pounds. The handbrake is great too- no fumbling for the rear fender. I also bought the bullet proof one since my kids are not gentile - they're rough on their things. It's a little pricey, but they should last and provide reliable transportation and fun. You're not getting a Razor - this is a substantial piece of equipment. I bought direct online and the process was easy. We all got different colored silicone grips and we got the carry bags and straps- I don't think we'll use the straps, but the bags are nice and big - you can throw in a sweatshirt or a book with the scooter. It folds nicely and sets back up quickly - not like the European Scooter, but I'm sure there's a downside to just stepping on one of those to open it. It's not lightweight, but it won't break your back if you have to carry it. It's an investment, but you'll only have to make it once. "

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5/5
2014-03-17

"Living on a sailboat I find that the Xootr is the perfect form of transport. We have folding bikes to use when we pull into whatever port we're at but the Xootr is my "go to" piece of equipment. I purchased the carrying strap which makes walking around shops n' things a snap. Most of all the Xootr is a lot of fun. Remember the day you got your driver's license and you volunteered to run errands just so you could enjoy your newly earned freedom? That's how I feel when I cruise around with the Xootr."

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5/5
2014-03-17

"Just bought another Xootr Venus Scooter, with the rear fender/break. Incredible!

Scooter arrived to my door the next day. Talking with the folks at Xootr prior to making my purchase made me confident in exactly what I wanted and it exceeded my expectations. Would buy another scooter from them in a heartbeat if there was a need and recommend them to all my friends/gawkers who see a 29y/o child smiling his face off while on the scooter! Nothing beats the smoothness/speed of a brand new Scooter. Thanks Steve and co.
"

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5/5
2014-03-10

"My Xootr is perfect for the days when I'm rushing to work and need to get around San Francisco quickly. Unlike a bike, I can use it even with a dress and then it folds up quickly and discreetly. I also use it to traverse the whole city instead of taking the subway on beautiful days. I love it!"

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