XL-PC.com Consumer Verified Ratings & Reviews

XL-PC.com

3 reviews

2.92 / 5

Computers

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yeeeha

Verified

1/5

2005-10-13

"I ordered the below Logitech Model: LG-TM

Part Number ***-***-****

shown at Logitec website http://www.logitech.com/index.cfm/products/details/US/EN,CRID=2150,CONTENTID=5001

XL-PC.COM knowingly removed the Barcode from the box in your effort to deceive me and shipped me

LT-TR-MARBLE Part Number ***-***-****

also on Logitec website http://www.logitech.com/index.cfm/products/details/US/EN,CRID=2150,CONTENTID=5001

I believe by XL-PC removing the barcode and shipping me soemthing other than what was ordered consitutes FRAUD.

"

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Overall quality of the company

Pricing of products and services

N/A

Value the company offers

Is consumer focused

Is trustworthy

Is committed to quality products and services

Is easy to do business with

Likelihood of customers making future purchases

Likelihood of customer recommendations

Variety of brands and products offered

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Overall quality of ordering process

Ability to determine if a product was in-stock real time

Ease of ordering online

Ease of checking order status

Overall product shipping and delivery process

Ease of checking delivery status

Delivering products on-time

Being updated on the exact date the delivery was sent

Delivering products damage free

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Overall technical support

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Making decisions on their own

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Being knowledgeable

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Being easy to reach

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Being trustworthy

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Resolving problems

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Overall customer service

Customer service resolving problems

Customer service being trustworthy

Customer service being easy to reach

Customer service making decisions on their own

Customer service being knowledgeable

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Product Returns/Refunds/Exchanges

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Overall web site

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jbuentel

Verified

5/5

2005-02-05

"Ordered my barebones sytem on Thrusday, received my order on Wed. the following week. Everything was in order, very happy with the components and quality of service. Shipping package was solid, no problems, looking forward to doing business with them again...."

Detailed Review Benchmark + -

Overall quality of the company

Pricing of products and services

Value the company offers

Is easy to do business with

Is consumer focused

Is trustworthy

Is committed to quality products and services

Likelihood of customers making future purchases

Likelihood of customer recommendations

Variety of brands and products offered

Overall quality of ordering process

Ease of ordering online

Ability to determine if a product was in-stock real time

Ease of checking order status

Overall product shipping and delivery process

Delivering products damage free

Ease of checking delivery status

Delivering products on-time

Being updated on the exact date the delivery was sent

Overall technical support

N/A

Being easy to reach

N/A

Resolving problems

N/A

Making decisions on their own

N/A

Being knowledgeable

N/A

Being trustworthy

N/A

Overall customer service

Customer service being trustworthy

N/A

Customer service being knowledgeable

N/A

Customer service making decisions on their own

N/A

Customer service being easy to reach

N/A

Customer service resolving problems

N/A

Product Returns/Refunds/Exchanges

N/A

Overall web site

Speed of web site

Web site being easy to use

Web site reliability

dmeketa

Verified

4/5

2005-01-26

"Note that xl-pc.com appears to be just another site for X Technology (www.xtechnology.com). After I ordered from xl-pc.com, all correspondence came from X Technology. Be sure to check out X Technology's longer history on ResellerRatings.

Their online configurator app is really great - if there's bad data in it, that would be lame, but I didn't come across any mistakes. It's awesome to have them just tell you what's compatible and what isn't, rather than having to research it all yourself. Also note that they assemble and test your custom system for you (they don't really point this out on their site).

My experience was pretty good. Their shipping was a bit on the slow side, and they were a bit dumb about dealing with different shipping and billing addresses, but their prices were competitive and everything arrived in perfect shape.
"