"Worked with one of the Jewelry experts who was fabulous and knowledgeable. In fact, I am purchasing another piece because of the excellent prices and customer service."
"I ordered a platinum and diamond ring from World Jewels on Feb 29, 2024 and received a notification from Shopify on Mar 5, 2024 that the ring had been delivered. When I attempted to contact World Jewels on Mar 5, 2024 to notify them that I hadn't received the product I was informed that they were just setting the stones on that day and would send me an update on the shipping date. This concerned me since I had expected the ring to arrive by this date due to the notifications I had received from Shopify.
On Mar 8, 2024 I hadn't heard anything so I sent another request for a shipping update. I received a response that I would be sent a shipping update on Mar 12. On Mar 13, 2024 I sent another email stating I hadn't received a shipping update and asked for a status. I was given a new tracking number and told it would ship out on Mar 13. I checked the tracking for 2 days and FedEx never showed they had picked up the package.
On Mar 15, 2024 I was sent another tracking number and this time I saw that FedEx had the package and it was in transit. I received the ring the next day and it was what I ordered.
I'm giving a 3 star review because I shouldn't have received 2 invalid tracking numbers and needed to send inquiries every couple of days for such an expensive purchase. In the end, Allan was helpful, but I really couldn't figure out why there were so many delays and inconsistencies with the tracking numbers and what was actually going on.
My wife did love the birthday gift and it all worked out in the end, but I would have been happier to know how long it was going to take before I ordered."
"I want to say thanks to Allen at WJ for the great service and good experience. He was friendly and knew a lot about the jewelry. He gave me the best price for the earrings I bought for my wife, and she loved them. Thanks again."
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Allen and his staff were amazing from beginning to end. I called in to inquire on a ring on their site and to ask if it could be customized to my liking. I wasn’t sure if they could fulfill this request by Christmas as it was approaching and this turned into a custom ring order. But to my surprise they said they could so I placed my order. Upon further thinking about it, I thought it be best to just receive it after Christmas. I wanted my ring to come out perfectly. I reached out and notified them and they assured me it wasn’t necessary. I insisted and received my ring earlier this week and it’s just stunning. I am completely satisfied with the customer service, craftsmanship, pricing and shipping. I would definitely order from World Jewels again. "
"12/21/23 Update - After several attempts to contact the company and get them to take action with my issue as well as posting several reviews about my experience, the owner Allen, reached out to me to address my frustrations and how long it had taken to receive my order. He admitted that it had taken far too long to get my order and apologized for this, offering a partial credit for my negative experience. He also promptly addressed my other needs telling me that he could email me the appraisal I did not receive with my products as well as a return label for one I did not plan to keep. He stated that he hoped he could make it up to me in the future.
While I am leary to try to them again, I must also say that many years ago - maybe a decade or so, I ordered my original pair of 0.50 carat diamond studs from World Jewels and had a flawless experience. While this one was completely opposite that, I do feel as though it has mostly been righted at this point and it is possible, if their record of reviews improves, I may try them again should the need arise.
ORIGINAL Review:
While this company and their website state that they have "fast and free shipping", it has now been over a month since I placed my order and I have not received it despite numerous communications with the company being promised several times over when my order would be ready and when it would ship. Detail as follows:
November 8th, 2023 - Placed an order for 2 pairs of earrings.
November 15th, 2023 - Have not heard anything with regard to my order so I reach out to request an update. An told that it will ship early next week, which would be the week of 11/20.
On November 27th, I still have not received any information regarding my order so I reach out again for an update.
On November 29th, an Allen Rastian emails me that he will call me about my order but does not. At 11 pm CST that night, I receive an email from him saying that my order should be ready by Friday (12/1) and I will receive tracking once it ships.
On December 4th, I STILL have not received any information or tracking regarding my order, now the 2nd time I've been told when it will ship and it hasn't) so later that afternoon, I call the company and ask for an update. I'm told there are no notes in the system despite these numerous emails I've sent but when she checks, she tells me that my order is ready and I should have tracking in a few hours. I ask when I should actually receive my order and she tells me the end of the week or early the following at the latest. That would have been last Friday, 12/8 or this week.
On 12/6, I finally receive the tracking information I was promised two days and multiple times earlier. When I check it, it says that only a shipping label has been created and the post office has not received anything.
Today, December 11th, I check it again only to find out the exact same information.
It has now been over a month since I placed my order; its been promised to me on several occasions in the interim and I STILL have not received it after extensive follow-up.
From my experience, I feel that nothing this company says can be trusted and they certainly do not seem to have any concern for their customers, customer satisfaction, or repeat business."
"I purchased a Platinum Diamond Band, Twist Design. Advertised with "Free Engraving."
Ring arrived, partly polished, No Engraving, lying loose in the packaging - not even in the ring box.
I hope it is authentic Platinum, at least. It is carelessly stamped with rough lettering "PLAT" and I have no way to check it myself until I go to my jeweler.
Order was not handled with much care that's for sure.
I would not recommend this company if you value quality or accuracy with your order."
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I am absolutely thrilled with my new tennis bracelet! It sparkles brilliantly in the light. The diamonds are truly stunning, with amazing color and clarity that make them really stand out. I was impressed by the quality of the bracelet, especially given the reasonable price I paid for it. It is clear that the jeweler took great care in crafting this piece.
The bracelet fits perfectly on my wrist, which is a relief because I was worried about sizing. The customer service was also excellent. I was able to easily process my checkout online, and their amazing team kept me informed about processing time and delivery. They were really helpful in answering any questions I had, and their communication was prompt and clear.
When the bracelet arrived, I was struck by how carefully it had been packaged. It came in a quaint jewelry box that really added to the overall experience. I would definitely recommend this jewelry store to anyone looking for a high-quality bracelet that is both stunning and affordable.
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"Alan and his staff were professional and very accommodating after many ring designs. And th final product was beautiful!"
"Love working with World Jewels, every time I work with them I know I will find a reliable, consistent, genuine and honest team. Highly recommended and look forward to continue to work with Allen and his team."
"I had a fantastic experience with World Jewels. It was exactly the semi mount I was looking for. It has an estate look to it and the diamonds are darker than my diamond making it super white looking with a vintage feel. The store owner expedited my order for me and adjusted my prongs to fit my diamond with me just giving him the measurements. I saved significant amounts of money by using this seller and I’m very grateful and will be using them again."
"Allen and his team are fantastic! Kind and responsive. Love their workmanship and quality. I will always provide a referral to them for my bridal clients as well as friends and family. "
"Allen was extremely helpful and courteous during the process of fulfilling my order. Upon delivery, I was extremely delighted; beyond expectation. "
"Best price I’ve found. Everyone else wanted to charge me double"
"I ordered earrings. They were supposedly going to be received by 2/17. I have now tried to reach them 3 times and they absolutely will not respond. I am going to spread the word wherever possible. I am not sure they are a legitimate company.
UPDATED 3/5/23: About 30 minutes after posting the above review, I received an outreach from the company. They got right on my order and I received it a few days later. It is as described. I am upgrading from one star to two stars (below avg) because I finally got them. However, I won’t buy from them again, as the process was painful and they do not keep customers updated when unable to meet delivery expectations. "
"Just got my diamond bracelet "