"I ordered phone parts and adding express shipping 7-10 days option.
14 days later I emailed about a week later the reply was that they were closed for Chinese New Year. Ok. About 6-7 days later I emailed and asked for an update. 2 days later they tell me that it is ready to be shipped. So I asked for a refund. The next day they tell me it is shipped, the day after that they tell me they can't refund because it's been shipped. I escalated it with PayPal. They got back to me and said they had it intercepted and will refund me when it gets back to me. It ended up being a part refund."

"I ordered a few items (order 100148360) for my phone two weeks ago, and the order is still in a "processed" status. Their support didn't respond to my emails. I just lost my money and I probably will don't receive any items."

"On my first order, their website failed between payment and confirmation and it took weeks to receive a refund. The second order never shipped. Use their videos for technical information and buy the parts from anyone else but not Witrigs."

"To everyone considering shopping from witrigs.com, dont! simply dont do it! please see my latest email to them, you can find it below;

-------------START OF E-MAIL-------------

Hello, I would like to tell you that I am very unhappy with my purchase from you.

My order number : 100118151

I ordered;

OEM LCD Screen with Digitizer Replacement for Sony Xperia XZ1 Compact Black
Review this Product
116763 US$49.29
Ordered: 1
Shipped: 1
US$49.29
Witrigs ESD Safe Stainless Steel Tweezers Fine Tip Curved Black
Review this Product
117837 US$5.00
Ordered: 1
Shipped: 1
US$5.00
Witrigs LCD Supporting Frame Sticker for Sony Xperia XZ1 Compact
Review this Product
117449 US$0.99
Ordered: 1
Shipped: 1
US$0.99
Ultra-thin Opening Card 5pcs/set Blue
Review this Product
116485 US$1.00
Ordered: 1
Shipped: 1
US$1.00

The problem is;

All my orders (except the tweezers) came wrong.

1 : OEM LCD Screen with Digitizer Replacement for Sony Xperia XZ1 Compact Black
I ordered the OEM version especially. But I received the CUSTOM version. This is unacceptable. I want a full or partial refund for this item.

2 : Witrigs LCD Supporting Frame Sticker for Sony Xperia XZ1 Compact
The picture in your website shows the original frame sticker, which has additional stickers for earpiece and earpiece frame. I received a CUSTOM frame sticker with no earpiece and frame stickers. That was one and only reason why I bought from you guys, because you showed the full original sticker in your website, but sent me the cheap knockoff lcd frame sticker only. I already have lots of local sellers here that sells this lcd frame sticker, but I bought from you because you put the picture of original sticker (which also includes earpiece stickers)

3 : Ultra-thin Opening Card 5pcs/set Blue
While I was purchasing, the website was showing a different product, a white and quality looking plastic card, that's why I bought it from you. But I received the cheap plastic thin cards instead. (You already updated the pictures in your website so I cannot show you the old one)

Overall, I am completely disappointed with your attention and meticulousness, and I will never shop from you again, it is so sad that I had such high expectations from you since you looked like a decent and reliable shopping place.

right now, I demand a refund ;

1. for lcd screen : 15,25USD
I paid for the OEM version, which is : 49,29 USD
You send me the CUSTOM version, which is : 34,04 USD
The difference is : 15,25 USD

for lcd frame and opening cards, I can compensate for your errors, but for the lcd screen, this is simply unacceptable.

I demand this refund and I can send you additional photos explaining the problem.

-------------END OF E-MAIL-------------

I tried to reach them, send them emails, requested RMA, etc, they simply dont answer...
Let your knowledge and vision be the judge here....avoid witrigs.com at all costs!"

"This site is a scam. They'll charge you and never send you any confirmation, invoice number or package. You can't ask for a refund on Paypal, they provide false information to claim that they sent the goods, which they did not.
It's impossible to get a hold of support, no emails, no chats, no phone calls. They only actively respond on negative review messages in the internet to try an keep up with the scam.
They are actually based in China but they try to make it look like they are in Europe.
DO NOT BUY FROM THEM, IT'S A SCAM."

"Witrigs ****. I ordered an "oem" lens cover for my phone, and when it arrived, it was clearly their inferior "custom" version, with no metal screwhole reinforcements and a plastic lens. I contacted them, and after stalling me for awhile, "Chen" insisted I send them a photo, which I did. Now they don't even respond, forcing me to dispute the charge with my bank. I've wasted far more time on this than their product is worth, and I advise all to stay away from these phony scammers."

"I ordered screen for Pixel 3 (didn't check it it works).
Then I requested refund and sent it back to China (they gave me address).
After this they stopped replying to me and I never received refund.
I lost around 80$ + 20$ shipment because of Witrigs.
"

"Very unreliable store selling copies as originals. They are untrustworthy; they don't post your product reviews if they are negative."

"1. Placed an order
2. It was shipped and I got the tracking ID
3. Several weeks after I noticed that the parcel arrived (but I did not get it), then the sate was changed to problem with delivery
4. I reached witrigs support, nothing. Silence
5. I took a day-off and checked all local post offices, luckily the third in the list said that the item was shipped back as there was some issue with the address
6. I reached witrigs support with the question, what should I do now? Nothing, silence...
7. Overall I sent around 5-6 emails to witrings (including satisfaction questionnaire which was like a joke) but did not receive any answer
8. I wasted 30$, a couple hours of my time and still dont have spare part to fix my phone.

Folks, please stay away and use any other company."

"Very Good Products and usefull."

"ccvccbcxcbx xcvb xcb cx x cb"

"I ordered several products on witrigs. All were good except for a new screen for my Xperia z3 compact. Customer service sent me a new one after description of the default. They are nice and efficient!"

"Amazing costomer care
Amazing stuff
"

"Witrigs will take your money, send you a broken part, then after months of getting no response to your RMA requests will ask you to send it back to China at your expense in order to get a refund."

"I was shipped a bad camera. Then to get a refund they told me I had to ship it back to China which would have cost more than the camera itself"