"I purchased my gown (March, 2016) before deciding on a date but informed them i would need the gown prior to October 2016. In the process I was charged a 1 month rush fee to receive the gown by Sept. 26. In between time life situations occurred requiring me to need my gown 1 month sooner. I called Winnie Atlanta in (End of May) spoke with my consultant and the manager. I was told there was nothing they could do as my order was already in processing. They stated there was no one in processing they could physically speak with to rush my order. I was even willing to pay an additional fee to have my gown sooner. This begin to make me think my gown is being made in China and not the US. I was more outraged that no effort or communication attempt was made to contact the processing/production center. The manager simply stated we have never been in a situation when someone needed their gown sooner. The answer to my question simply stopped with the manager at the Atlanta location. ( as she annoyingly recited the policy over and over) No individual of higher order was even informed about the situation.
During my time of picking out my gown my consultant was nice, pleasant and very focused on MY wants and needs. However, my family thoughts is important to me and I noticed toward the end she displayed an attitude toward my family through nonverbals. There was even a brief dispute as I wanted a copy of my signed contract and she stated she could not provided that.
This was the second bridal shop I visited and I wish I would have visited others. I do take partial responsibility as I should not have purchased a gown before having a set date we knew we wanted to get married before the end of 2016 and the high pressure was on and I do love the gown I chose.
I continue to have some regret and feelings of disappointment in customer service and resolving technical issues. Winnie was recommended to me by a friend. However, I will not be recommending them to others. "
"I wasn't planning on finding a gown that day but the moment I put it on I just knew it was the one I would walk down the aisle in! I don't have a wedding date and a lot of the details are very TBD but the girls at Winnie talked me through every detail and helped me realize it was ok to have the gown before anything else was planned. We came up with a theme for the wedding and everything (NYE inspired!), just based off of the gown! My stylist, Winer helped me find the perfect accessories for my gown and even cried with me when I had my unexpected bridal moment. The Winnie girls are the sweetest and I can tell they genuinely care about every single bride that walks in the door. It was such an unexpectedly wonderful experience and I wouldn't have wanted to share it with anyone else but them! Thank you Winnie Couture and the Atlanta team for helping me find the one and for being there during my bridal moment! You guys are the best!!"
"The best experience! It could not have been more perfect!"
"I must say that the whole experience couldn't have been any better!!! From the moment I walked in, I felt like a friend of everyone who worked there not a customer. They always pointed out the good points of each dress on my body. I felt so welcomed by all of them and relaxed to make my choice! I would recommend Winnie Couture to every bride to be!!!"
"Rickli Rocks! If I know of any soon to be brides, I will send them to Winnie Couture! Completely awesome staff!!!!!!"
"I found my dress the first day I started dress shopping - all thanks to Caitlin (she is such a rock star). I always imagined I would wear a ball gown or a-line dress because I am pear shaped, however the dresses I tried on just didn't have that 'wow' factor. Caitlin suggested I try on a trumpet dress the store had just received from their 2016 line and she told me she believed that it would be 'the' dress for me. I tried it on and, needless to say, I wasn't very confident this was 'the dress' (even though it was an almost perfect fit) because it hugged my curves. Caitlin and my friend insisted that I looked hot and my curves were made to be shown (hahaha). The more I looked in the mirror and walked around I began to see what they saw - I did look hot (lol)! I felt beautiful and most importantly I was extremely comfortable. My Winnie dress is everything and more - I totally did not expect to find my dress the first day I started dress shopping, but I did and the price was super amaze too. Massive thanks to Caitlin I said yes to my Winnie dress :)"
"Winnie Couture Atlanta location gave me the best customer service and attention that a bride could ask for! I appreciate Winer's knowledge and attention to detail! Not to mention she's a sweet heart! Thank you "
"Such a wonderful dress shopping experience, Caitlyn was superb! I love love love my dress! I said YES I'm a #WinnieBride!"
"I absolutely loved everything about my wedding dress shopping experience at Winnie Couture! Winer was phenomenal, and she knew exactly what I wanted from our very first conversation! I am absolutely obsessed with my dress and would recommend Winnie Couture to all my friends!"
"Jessica was amazing helping me pick out my dress and giving me different payment options. But there was a lady who I talked with about trying to get my paperwork signed for my transaction. I was trying to tell her that I worked all day and went to school on weekends. I wanted to know what would happen if I wasn't able to get my signed documents to them before the end of the day. She proceeded to tell me that I should download the signature app and sign it that way and that it wasn't that hard. Then she said "well do you not have a computer or do you not have a printer." I tried to tell her I just didn't have a printer or really that much time give to get them back as soon as possible. She continued to tell me it wasn't that difficult to download the app. She was just very rude and snotty. I understand I'm not the richest woman to buy a dress from there but to treat me so rudely and like I was the biggest idiot on the earth was a little too much. Especially since I am spending way more on a dress when I could go somewhere else and get the same dress for a cheaper price. "
"I had the pleasure of having Caitlyn help me find my dream gown. I was a nervous wreck, because at the time, my wedding was a mere 5 months away. I came in with my fiance and Caitlyn, sat down with us to see exactly what I wanted. She pulled a few dresses and she and I eagerly awaited his response to each dress. Now of course, though I am a modern bride, I still wanted to maintain the tradition of him not knowing exactly what dress I chose. I put on the final dress, Caitlyn put the veil on me and he had to walk away to hide his tears. We both knew this was MY dress. Caitlyn has been absolutely amazing and has helped me along the way. She was even able to get my dress back and in the store a month early!! I thank Winnie Couture for everything. Caitlyn made what was potentially a stressful visit into a dream come true. "
"They were great! Beautiful unique gowns. "
"After browsing 3 or 4 stores, there was only 1 or 2 dresses that I "liked" but didn't Love. So my Matron of Honor set me up to call Winnie Couture. I was skeptical only thinking, it's so far away(not really) only 1 hour 30 mins. I was just feeling bummed about not finding The One. Well me and the ladies set out on a "girls day" in Atlanta. When I walked into the boutique we were greeted with smiles. I instantly felt warmed by their hospitality. My bridal atelier Ashley was super awesome from the start. The first thing she said after greeting me was that she assured me that I will find "The Dress" there. I told her "I hope so" and she said, " I know so"!! Well after trying on about 6 or 7 dresses, attempting to fall in one of them while showing it off..... And looking at more almost attempting to "settle" I put on the 2nd to last dress and I was elated!!! I couldn't stop smiling and I shed a couple tears. I knew right then, I had found my dress!!! Thank you Ashley and Winnie Couture. If you want to find "The One" (dress) go to Winnie Couture, your are garuntee doing to find your dress for your special day!! "
"I cant say enough good things about my experience at Winnie Couture Atlanta. Winer was my consultant and was wonderful from the beginning. I had some idea of what I wanted, but she was sure to put me into a few of various styles before trying one that she seemed to know from the beginning would be the one. The appointment took up a fair amount of time, deciding on petticoats, veils, and the like, and I did not feel rushed or pressured one bit. I felt that the salon had the perfect amount of inventory also. It was not overwhelming, but there were tons of options over a good price range too. I'm grateful to be a Winnie Bride, and very much love my dress. "
"i had caitlin as a my bridal stylist and she was very helpful. she was patient with me and she was very knowledgeable. she was able to help me pick out my perfect dress and i appreciate her for all she did for me."