"I wanted two blinds and somehow received one only. I didn't remember how it got from my cart to checkout and paid. I needed two shades and one was in the cart. Received one shade. Called Jordan and we exchanged emails but he was less than helpful. He stated it was a custom made order and could not be returned. I was pretty disappointed in his reaction and unwillingness to understand that either the company or myself had made a mistake. I have one 27x48 cream roman shade sitting in the garage for life. "
"Please shop anywhere else. I am furious, shocked and very aggravated today. I have ordered from this company before. The quality wasn't great, minor problems with construction, which the company handled pretty well. I was shocked to receive my order today and more shocked at the response of Jordan, their customer service representative. Two of the four shades had broken mechanisms, they would not go up and down. Besides that the fabric and construction of the shades was poor to say the least. I called to tell them of the damage and request a return label. I was offered two replacement shades. I tried to explain that this would not help because the construction and the plastic mechanism was such poor quality that it would surely happen again. I reiterated how I was so shocked and disappointed at what I received as I had ordered from them before. I again was told I would not be issued a return label!!! Basically I am being bullied into keeping junk!!!!! Sure they'll replace the junk for new junk, but why would anyone do that??? Why would someone choose to aggravate a customer like this?? I was told a supervisor was not available. I asked Jordan if he was the owner, as the owner was also not available. I have had to put a dispute on my credit card and for principal I will fight this to the end. Do not order from this company. I should have known as I had trouble the first time!"
"I bought a 46x46 cordless cellular shade. It was easy to install and I am happy with its performance, One of the things that was recommended was that everyday you raise and lower the shade to retain function-never heard that before. Was the best price I could find on the internet when free shipping was factored in. "
"Extremely pleased with Customer Service Representative, Tom Orr. I made a request to ship outside of the U.S. and he immediately responded and shipped out my product the same day which I have already received! Great communication and beautiful blinds! Thank you Window Blind Outlet."
"I have purchased a drapery rod from Window Blind Outlet and I received it within a week. It was a pleasure to do business with them. They were very professional and to my surprise and delight they were able to ship to Toronto, Ontario. The rod looks great. I will definitely will order from them again in the future.
Ann Vasilopoulos"
"The guys at Window Blind outlet were very helpful in helping to process my order - very friendly and very kind - their customer service was excellent. The product shipped quickly and I am very happy with the quality of the products received, and of course, with the price!"
"I was absolutely thrilled to find Window Blind Outlet carries several discontinued products that I had searched desperately to find but no one else carried. I ordered the Jacquard Double Roman shades. They were accurately described, fabulously priced, and quickly shipped. The free shipping was just awesome, and I have already been looking to buy more products from this company. Pleasure to do business with!"
"Window Blind Outlet was awesome! I had searched the site, put things in my cart but then forgot about it for a few days....they actually emailed me and asked if there was anything wrong!! They offered me a coupon off of already ridiculously low prices, then shipped right away. I am now in the market again for curtains and they are the first place I checkjed!"