"We had some delays with getting our cabinets installed, so we missed the one week warranty. We discovered that none of the doors lined up, even after adjusting them. The cabinet above the microwave was built crooked, so despite our microwave being leveled, the cabinet makes it appear crooked. Also screws are missing. But, since we are past the one week, Willow Lane says it is not their problem. Save your money and buy elsewhere. Also, the stain/paint job on the cabinets looks like it was hapharazardly thrown on. "
"I haven't received the cabinets yet, but this company has been so enjoyable to work with. As a designer who has worked with many companies, I found this one to be particularly accommodating to all of my changes and updates. "
“We love to hear this! We work very hard to accommodate all our customer's needs so we're thrilled you felt the same way :)”
"Virginia helped me with the design and Tamisha helped me with the sales."
“Thank you for your purchase!”
"Rachel was very helpful and a pleasure to work with."
“Thank you so much, Rachel is the best!”
"All cabinets came with paint flaws/chips/scratches and more. Each time they sent new cabinets out, they also came with flaws/chips/scratches and more. Absolutely poor workmanship. Second time they sent out replacement cabinets, they forgot to send molding and edging. Third time they sent out cabinet, they only sent the box, no door or shelving. Fourth time, the cabinet door still had a crack in the door. Customer Service initially was helpful then as this continued on for three months, they were not helpful at all. Would not recommend them at all. Also, their shipping is terrible. They just put the cabinets in a box (not wrapped in plastic or anything) and stack them on top of each other so some of the cabinets were broken since the manufacturer stacked them wrong. Complete disaster ordering through them."
“We are so sorry that you had to deal with any damages on delivery, our goal is always to have cabinets delivered in perfect condition. We worked with the manufacturer to get your replacements out as quickly as possible and really apologize for the missing items and any other items damaged in transit. We completely understand your frustrating as this is not the high level of service that we strive for and promise our customers. We have taken your feedback and are working with our shippers and manufacturer to make sure something like this won't happen again. We hope that all items have been taken care of at this point and if you need anything else at all, please don't hesitate to contact us.”
"Rachel was our Kitchen Designer and helped us tremendously with our whole house.
Thanks you"
“Thank you!!”
"We took some extra time to decide what we wanted and the crew was very patient with us. Great cabinets for a good price.
Thank you all,
ML "
“You're so welcome, thank you very much for your purchase!”
"I was very happen about working with Virginia. She was helpful and extremely prompt in supplying me with the information in needed to make the best decisions. It is expensive purchase, so it is nice to have someone with expertise and experience. "
“Thank you so much! We know that new cabinetry is a big decision and purchase, and we try to ease any anxiety you have by giving as much information as possible and hopefully, saving you some money at the same time!”
"The best assistance is from a designer. Any phone or live chat is a waste of time."
“We're really glad you had a good experience with our designer but terribly sorry that you didn't on the phone or over live chat. We always strive to be as responsive and informative as possible so if you experienced anything less than that, we sincerely apologize. If you still need any other information, please don't hesitate to contact us!”
"Everyone there has been SO great and helpful. A truly pleasant experience thus far."
“Thank you so much, we're thrilled you've had a great experience!”
"Rachel was wonderful to work with and the layout looks great! We are very pleased with our cabinets. "
“Thank you so much, we're so glad you're happy with our design service and the cabinets!”
"My order arrrived missing pieces, with cabinets with the wrong door styles and cabinets missing doors. It has been over two weeks since the claims department was notified and I still don’t have an answer other than they “cannot guarantee that the warehouse will honor the missing items.” I the mean time, I have no kitchen. "
“We're terribly sorry that your order arrived with these issues. Our claims department has definitely been working on getting everything corrected with the manufacturer and replacements have already shipped on on January 30th so you should have them shortly! If you need anything else in the meantime though, please do not hesitate to contact us as at service@willowlanecabinetry.com!”
"I enjoyed the ease of working with Virginia in designing my kitchen and bar area. It was easy to provide the measurements and see a 3D layout of what my kitchen would look like. Additionally, the flexibility to modify changes easily."
“Thank you for using our free design service! We love that you were able to do a bar area as well :)”
"we will see how fast shipping is. It says 6 business days I need it in 10 at the latest"
“We're glad you like the site! We will do everything we can to get your order shipped out asap, then maybe we can earn the 5-star rating ;)!!”
"Easy to order cabinetry samples.....However, a little pricy when you're like myself and like a lot of them."
“No worries - you can return all samples for a complete refund!”
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:
“We apologize if you've had any issues with the cabinets, it looks like our claims staff is working on your order to see if the items you're requesting can be sent out, they will be in touch shortly (if they haven't already). We certainly will not leave you high and dry, we want to make sure all our customers are satisfied with their purchases so we will continue to work with the manufacturer to get any replacements needed!”