"Everything went very smooth, no real problems."
"Great cabinets, easy to order, fast service."
“Thank you so much for your order!”
"Designers were with us step by step and changed anything that we asked them to even when decided to go back to the original design."
“Always feel free to make as many changes as needed :) That's what we're here for!”
"thank you, it was great "
“You're very welcome, thank YOU for your purchase :)”
"Went smoothly, Virginia was pleasant and helpful."
“Awesome to hear, thank you!”
"Slow in IE and safari, crashed once in IE, and when I accidentally had 2 of the same item in my cart, I pressed the “-“ button, and it actually added another unit. Had to remove the whole item from cart and add it back again. "
“We're really sorry you had problems on the website! If you experience any issues again, please contact us at customerservice@willowlanecabinetry.com and we'll look into it right away!”
"Thanks Rachel!! She dealt with my MANY changes and can't wait to see the cabinets "
“You're so welcome - Rachel will be thrilled to see this!”
"The designer helped us every step of the way! She had several great ideas that she presented without pressure and she solved a number of problems about various details. Excellent experience!"
“Love to see this, thank you so much! We're thrilled you used our free design service and found it helpful :)”
"Virginia was most helpful and knowledgable!"
“Thank you, Virginia is great, we're glad you found her so helpful!”
"I love this company - they are the most professional I have ever dealt with - and with just a little (WILLOW BIT) bit of help - my clients will see their dreams come true!"
“Great to hear, thank you so much for using us for your client's kitchen. We'll be here for your next one!”
"My designer was great to work with. I told her my requirements and she worked to find cabinets that met my criteria and endures numerous design reviews, changes, tweaks, questions, etc. She put the order together for me and even handled changes after the order was initially placed. Five stars there.... I ordered my cabinets the end of May, figuring I'd have plenty of time to get them installed before my installer switched to his seasonal job. On July 4, I got the notice that they shipped. The freight forwarder called me on the 12th, saying delivery would be on the 20th. I wasn't exactly happy with the fact that the freight forwarder held them for a week, but they only come into my neck of the woods once a week. Once I knew the cabinets were on their way, I began tear down of the existing kitchen. We had backerboard and new electric to install and figured we'd get a jump on it so that the cabinets didn't have to sit outside (carport, for lack of a better description) for very long. The cabinets were delivered as promised. Upon reviewing the order, the corner (read: starting point) cabinet was mis-ordered. Shared blame on that one; the designer put the wrong cabinet on the order and I didn't catch it. Four cabinets that were supposed to be prepped for glass doors were not (they were correct on the order, the mfg screwed up). I contacted the company and within 24 hours (July 25) the replacements were ordered. Five stars there as well. No complaints yet..... Well, it's August 10th and one cabinet is "expected" to ship late next week. So that will be another 2 weeks or more before it gets to me. (BTW - the "expected" ship date of the original order was not met either.) No word on the prepped for glass cabinets yet. Nearly 3 months since I ordered and paid for them. The delivered wall cabinets have been sitting in the middle of my living room for 3 weeks. The base cabinets have been sitting in the carport for that long. And it's hurricane season, and normal weather is 80-90 percent humidity..... Everything that belongs in my kitchen cabinets is scattered in boxes and totes in my guest bedroom, dining room and living room. I don't know if it was made clear to the factory that a "rush" was requested on these replacements, but it now certainly seems that the attitude is "you'll get them when you get them". However, to be fair, I do want to note that I was told that I did not have to return the incorrect cabinets. Still don't know where I'm going to put them. I honestly can't give more than one star for anything that has happened since the reorder went in."
“We are very sorry for the delay in getting you everything you need to compete your kitchen. We are doing everything we absolutely can to get the manufacturer to get what you need shipped asap, please know we're on top of them on a daily basis! We will continue to work on this until everything is delivered they way it was ordered and we really apologize again that it's taking longer than anticipated!”
"excellent have ordered many times.excellent service"
“Thank you so much for your repeat business, that is the best compliment you could give!”
"Rachel has been nothing sort of amazing throughout this process. She provided me with several design options, answered all of my questions, and truly made sure I was satisfied with the design. Highly recommend!"
“This is so great to hear, thank you so much for using our free design service, we're thrilled that you are so happy with Rachel!”
"Our designer was very patient as we hemmed and hawed over decisions. She answered every question we had. Thank you!"
“You're very welcome, thank YOU for your purchase :)!”
"Rachel sabo was my design professional and she did countless redraws and assisted the entire way through. Would highly recommend at least this portion of the process. Hoping delivery is just as smooth."
“We're confident your delivery will go just as smooth as your design did! If you need anything at all, please don't hesitate to reach out!”
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:
“Awesome to hear, we would love to see pictures of your new kitchen!”