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Return/Replacement policy:
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Verified
5/5

2019-04-23

Excellent Experience

"Virginia was extremely knoledgeable, helpful and quick to reply. A++ Service!"

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Designer?

Rep reply posted 2019-04-25
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Thank you so much, we really appreciate your business!”


Verified
5/5

2019-04-19

"Glad the sale came back.."


Rep reply posted 2019-04-25
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Thank you so much for your purchase, we're glad you got a great price!”


Verified
5/5

2019-04-01

Quick and accyrate cabinets

"It was a quick turnaround on the design."

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Designer?

Rep reply posted 2019-04-04
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“So great to hear that your design process went quickly, we appreciate your business!”


Verified
4/5

2019-03-15

Grey & White

"It was a little cumbersome at first, but they did follow through with deadlines and calls. "

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Designer?

Rep reply posted 2019-03-21
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“It's great to hear that everything arrived on time! We definitely don't want any part of the process to be cumbersome though, if you'd like to go into that in more depth, please reach out to us at info@willowlanecabientry.com so we can address everything!”


Verified
5/5

2019-02-23

Awesome from start to finish!

"Great customer assistance from sales ro designer. Cant wait to get my cabinets."

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Designer?

Rep reply posted 2019-02-28
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“We can't wait either, we'd love to see pictures when everything is installed! Thank you for choosing Willow Lane Cabinetry!”


Verified
5/5

2019-02-23

Easy Order Process

"Ordering from Willow Lane Cabinetry was simple, easy, and straight forward. "

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Designer?

Rep reply posted 2019-02-28
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Thank you so much!”


Verified
5/5

2019-02-21

great servive team

"Virginia was fantastic to work with very knowledgeable and helpful very responsive and prompt. Was a delight to work with and control costs. "

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Designer?

Rep reply posted 2019-02-28
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Great to hear, thank you for shopping with us!”


Verified
5/5

2019-02-15

Virginia in Jersey

"Virginia is one of the main reasons we chose to go with Willow Lane. "

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Designer?

Rep reply posted 2019-02-28
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Virginia is great! Thank you for using our free design service, we're glad Virginia was helpful :)”


Verified
5/5

2019-02-15

Great Support and Service

"Interesting company, great support, nice renderings and floor plans to share with clients."

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Designer?

Rep reply posted 2019-02-28
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Thank you so much, we appreciate your business!”


Verified
4/5

2019-01-31

"Pricing, expiration of sales and lack of transparency about exactly WHO one is dealing with was frustrating.

I also think your shipping fee is unconsionable.
"

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Designer?

Rep reply posted 2019-01-31
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“We're really sorry if there was any confusion at all with the sale expiration dates or pricing, you should be able to find all current discount info on our sale page: https://www.willowlanecabinetry.com/willow-lane-cabinetry-coupons along with a banner at the top of each page which shows a countdown to when the sale ends. If there are any questions about pricing or sale dates, please let us know! For shipping, all orders over $2500 to the Continental US are free! If it happens to be one cabinet though or under $2500, since all our cabinets ship assembled, they have to ship freight to avoid damages (which are more likely if they ship ground), that's why the shipping can be anywhere from $19 to $299, depending on what you order. If you have any other questions, please reach out and we can go over anything you need!”


Verified
5/5

2019-01-18

Helpful chat

"When I wasn't sure how 2 cabinets compared in color I was provided a side by side picture which helped much more than the stock photos online. Thanks!"

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Designer?

Rep reply posted 2019-01-31
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“You're welcome, thank you so much for using our live chat, we're glad we were helpful!”


Verified
5/5

2019-01-04

Best Kitchen Designer!

"Our kitchen designer, Virginia, went above and beyond with the layout of our kitchen. She provided great service, was very helpful and very responsive to changes. Having a visual kitchen design takes out the guessing game of how the cabinets will look in your space. Very satisfied with the design services. "

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Designer?

Rep reply posted 2019-01-10
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Thank you for using our free design service, you're right, being able to see everything in 3D, before you purchase, is a extremely beneficial! We're glad you were so happy with your experience :)”


Verified
4/5

2018-12-04

Two companies in one don't work.

"Both RTA and Willow Lane are superb companies offering a great product at a very fair price. However, the company does not have a completely smooth computer interface between both companies and this tends to create confusion, especially if the buyer chooses one model from RTA and another from Willow Lane. Switching between both is not a seamless as the company's IT department should make it. That set aside, I am completely satisfied and await my cabinet delivery!"

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Designer?

Rep reply posted 2018-12-06
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“We're so glad you're happy and we're excited for you to receive your cabinets also! We don't have many customers shopping both of our sites, it's usually one or the other :) but we really appreciate your input!”


Verified
5/5

2018-12-03

"It was a pleasure working with Virginia. She worked with us on several iterations and was extremely helpful with design ideas and technical aspects of the cabinet construction and installation ideas."

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Designer?

Rep reply posted 2018-12-06
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“Virginia is great, we're glad you thought so also!”


Verified
5/5

2018-12-03

"great choice to work with "

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Designer?

Rep reply posted 2018-12-06
A rep from Willow Lane Cabinetry, WillowLaneCabinetry, has responded:

“We're glad you were happy with the selection!”