"There is something very wrong with the culture at WTC. Based on two major shopping experiences, they are very good before the sale, and very bad after.

My first experience was shopping for two Can-Am Outlander 570 ATVs. I was very impressed with the policy of no added fees - a welcome contrast to the Fort Collins and Denver dealers. Well, one of the two machines I bought had multiple problems. The "fix" for rattling in the transmission case turned the engine braking up so much that the machine was zero fun to ride after that - constantly lurching and lunging on any decline. WTC told me there was nothing wrong with it, even though I provided, in writing, steps to see the difference between the bad Can-Am and the other, identical Can-Am that was fine. I tried again to get them to fix it, and my calls went unreturned. I had to get rid of the Can-Am after owning it for only a year.

The next time, I was shopping for a compact track loader. I looked so seriously at the Kubota SVL75 that for a while I expected to buy one. The sales guy was ever so attentive and friendly, emailing me no less that 35(!) times. But later, when I emailed him to say, as politely as I could, that I was buying a different machine, he couldn't spare 35 seconds to say "thanks for letting me know", or anything. Just no response. I guess my future business or that of people I talk to doesn't matter."