"I placed an order and paid through Paypal. Early morning the next day my payment was refunded. No communication whatsoever from Wholesale Marine. A few days later I contact them and They explained that their system flagged my order as fraudulent. Stuff happens; I get it. I’m not complaining about that, but they never communicated that fact to me so I could resolve the situation. Even after contacting them and them providing the explanation, they never even offered to arrange to place the order again. Totally tone deaf. What crappy customer service. I went to Leaders RPM instead. "
"Had a bad experience at first trying to register the trailer. Had to return four time to the DMV. It turned out to be the NJ DMV that was causing the aggravation. Gary at Wholesale Marine was VERY ATTENTIVE, communicative, and stayed positive; even made me smile during an aggravating time. It is incredibly comforting knowing you have a knowledgeable advocate during times of stress, and Gary is a CHAMPION.
Gary, if you ever see this, you are my hero. "
"Had to replace my control cables on my 2 mercury outboard. With 4 of July coming fast I didn't want to wait a week to get my parts and Wholesale Marine offered 2 day delivery as a option. Ordered parts and they were better quality than the original cables but with the factory ends perfect. Easy installation
Side note: I ordered the wrong length the first time, called and no problem returning the wrong ones, and I ordered the new ones at the same time. Great experience."
"I called and reported I was missing a couple of small items I had ordered, in both cases I had ordered 2 and received 1.
The customer service gal told me they definitely were in the box, even after I told her they weren't. She calls me a liar and hangs up on me. I tried calling many more times but they must have blocked my number. When I call from a different number I get somebody. They tell me this account has been flagged as a "FRAUD", that I can't order anymore !!!
When I called Paypal and told them about the experience, they immediately refunded my money.
Within minutes the Wholesale Marine manager calls me, and gives me more of the same, he was worse than the customer service. AVOID THESE GUYS - IN THE LONG RUN IT WILL COST YOU MORE TO DO BUSINESS WITH THESE JERKS."
"I know the product and checked local prices. Wholesale was considerably cheaper and fast, free delivery."
"I had a pet that was a few days over 90 days old, one wholesale marine agent said ok to return without restocking, the other didn’t. Talking to them about it resulted in a hang up! Should never do that, regardless of who’s right. BAD customer service "
"I ordered two fishing reels that were shown as in stock. I received a confirmation of my order and they charged my credit card. They stated they usually ship the next day. After 9 days and no shipping confirmation I called and was told they were out of stock, on back order with no estimated delivery date. I had to call and wait forever to find out they took my money but had no delivery promised. They could have at least contacted me instead of wasting my time and taking my money. Waiting for a refund!"
"Buy elsewhere !!!!!I purchased a propeller from Wholesale Marine with a promise delivery date they missed the promised delivery date I won't provide a full refund this is part of the agreement when I made the decision to purchase as I was leaving on vacation.
When I came back from vacation I spoke to Courtney Mo and Rob to no avail apparently the company doesn't stand by its promises"
"I appreciated the quick shipping, and customer followup!
C26Sailor"
"Sent me wrong part would not pay for return ship and wanted me to pay again then wait weeks for a refund lady was very rude buyer beware if they ship you wrong part you own it horrible public relations"
"This manual was in great condition however it did not cover my model and horsepower."
"Parts arrived quickly and were correct"
"delivered quickly and what I expected . prices were competitive with others. "
"The replacement seats came in promptly and were just what we needed for our fishing boat"
"Bought some Taylor made bumpers and they arrived quickly. Pricing was great also!"