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5/5

2005-02-19

"Website was easy to finde what I was looking for, I got the product that I orderd on time and not damaged"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-02-13

"Fond what I needed at a convenient and reasonable price. Happy with the ample support provided, reason for this positive review. Most likely make further purchases in the future"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-02-05

"I feel that this is one of the worst companies that I have delt with over the years. I placed my order for a SAMSUNG SD-816BEP 16X DVD-ROM on 11/27/04 and immediately paid via paypal for my purchase. I did not receive a confirmation email and the purchase was not posted to my paypal account. I waited for 24 hours to see if it would be corrected, which it was not. Later I wrote their customer service and advised them that it did not appear to have gone thru. They emailed me back with a very unprofessional "your address is wrong and you didn't give the shipping type". I emailed them back saying that if they could not ship to the address I wanted then I didn't want to purchase the product. One of the people that lives with me told me that some guy had called from wasp saying exactly what it said in the email. I returned the call to discover that the number they had left was a data line, maybe for fax or credit card. The next day I received a phone call from the "president" of the company. He told me that my account said that a purchase had been made and that the product had already shipped and I could retrieve the tracking number from the account. I logged on and ... nothing... still. I emailed him saying that it had not worked and that I had tried calling and he emailed back saying that I was lying and that I had not tried calling or emailing him (obviously if he responded then he got the email). It took almost 3 weeks to get everything sorted out and in the end they wound up giving a refund even though they had already said the product had been shipped.

I feel that this company should not be allowed to operate. Their customer service reps are rude, very unprofessional, and the manner in which they handle orders if very poor.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
4/5

2004-02-04

"This was a good sale with now problems. I was able to use PayPal."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free