"Placed an order and I was missing an item. They no longer have a phone number so all communication is via email and with a nameless employee "from Wetseal". I told "from Wetseal" of my problem and was told that there was nothing they could do, that the "warehouse" said the order was sent out fine. When I asked for the warehouse proof... I was met with "go to the post office", Which of course did nothing. I sent several emails following, hoping to speak with a supervisor and get a refund. No luck. No answer. Very impersonal and indifferent company. The products are all cheap and you get what you pay for. Dont order online. They are grossly incompetent. I Pretty much was scammed out of $20 -_-"
"I have had two bad experiences while shopping online at Wet Seal. Both times I checked out smoothly only to later recieve a confirmation email stating that half of my items were out of stock. Now it seems to me that the best time to inform a person an item is sold out is before checkout not after you take their money. I emailed them both times and both times got the same email word for word, they were sorry for the inconvenience and are looking to fix the issue. Neither time did I recieve the items I had in my cart at checkout. If you are going to shop at Wet Seal online just BEWARE that checking out and paying for an item does not guarantee you will recieve the item. "
"Beware of this online retailer, if you order from them and they don't send everything in the order they will not send the item. This is the response I got from them.
"Hello,
Thank you for contacting Wet Seal. We apologize we were unable to meet your needs with your most recent order. We show the item was sent successfully since you did not receive it, we can honor 50% off on 1 of your full priced items as a onetime courtesy since we are not able to re-ship or replace merchandise, please advise.
Regards,
Sandra
Customer Service Specialist
The WetSeal, Inc."
You have been warned
Mike
"
"I buy from them all the time. Customer service helped once when i needed help. I have nothing bad to say about them except that maybe their prices are a little high."
"I used to buy from Wet Seal, but after I got one of the shipments in, a shirt was not sewn correctly and one of the jackets was missing a button. I feel that the online store is for the mess-ups."
"Wetseal had a deal where if you buy one jacket you get an additional one for $10. Well I get an email stating the discounted one was backordered and they only shipped the full price one. The lady I spoke too seemed to think this was okay since I didn't get charged for the second one. I explained that I would have never placed an order if it wasn't for the special they were running and the item was shown as in stock when I ordered it. She also stated that they would not be getting any more in stock. The only thing I was offered was an RMA to return the one they did ship. This was my first purchase fromt hem and my last. I feel it was just a ploy to get business. Either that or a poor internet tracking/stock system."