"I have just placed an order online and called to confirm it...this is the most difficult process I have ever dealt with in buying anything that cost $700. I can not believe the run around this company.

Contrary to their emails, they don't really want to work or help anyone. I have called 3 times to confirm the order and everytime, the only lady I can deal with is at break. I have never had such a hard time buying something."

"I received my seat covers for my 2012 Odyssey EX-L about a month after placing the order. I went to put them in around XMas time and found that some of the covers did not fit well. I proceeded to call and email them. I don't remember exactly how many times I've call probably 5-10 times to speak with customer service. I understand that they can't do anything without seeing it so I emailed them pictures.
I've emailed them multiple times, starting from Feb. 2, 2012.

Rear seats
http://farm8.staticflickr.com/7034/6808605207_0a13b55fab_b.jpg
misaligned seatcover
http://farm8.staticflickr.com/7172/6808606137_c80dcb33c6_b.jpg
misaligned seatcover
http://farm8.staticflickr.com/7006/6808607149_a6d4612852_b.jpg velcro
does not adhere to the seat
http://farm8.staticflickr.com/7158/6808609099_4566f4ceed_b.jpg velcro
does not adhere to the seat
http://farm8.staticflickr.com/7005/6808610189_cf7b287765_b.jpg velcro
does not adhere to the seat
http://farm8.staticflickr.com/7150/6808611109_4701c3b854_b.jpg
misaligned seatcover
http://farm8.staticflickr.com/7175/6808611963_14eaa116f2_b.jpg clasps
cause the misalignment of seatcovers (aesthetically unpleasing)
http://farm8.staticflickr.com/7150/6808613187_19f8f48dc0_b.jpg clasps
cause the misalignment of seatcovers (aesthetically unpleasing)
http://farm8.staticflickr.com/7161/6808614397_5b60e33180_b.jpg
http://farm8.staticflickr.com/7144/6808615381_b3c20cfece_b.jpg
seatcover causes obstruction of fold down of 3rd row seating
http://farm8.staticflickr.com/7007/6808616491_740e5b1bf8_b.jpg seats
go down but with quite a bit of brute strength
http://farm8.staticflickr.com/7156/6808619527_a93daca831_b.jpg
http://farm8.staticflickr.com/7016/6808620805_10a5606272_b.jpg
http://farm8.staticflickr.com/7035/6808622645_0c060c659d_b.jpg
seatcover causes obstruction of fold down of 3rd row seating
http://farm8.staticflickr.com/7031/6808625529_56cf5b7c72_b.jpg seats
go down but with quite a bit of brute strength

Back of 2nd Row seats
http://farm8.staticflickr.com/7010/6808628829_3c117918b5_b.jpg
http://farm8.staticflickr.com/7003/6808630141_9f6cab4f96_b.jpg
http://farm8.staticflickr.com/7023/6808632381_0ae29e59a9_b.jpg
http://farm8.staticflickr.com/7010/6808633381_a517d00927_b.jpg

Middle Seats from the front
http://farm8.staticflickr.com/7169/6808638117_8ee7c867ec_b.jpg
http://farm8.staticflickr.com/7158/6808640307_6d59b57bcb_b.jpg
http://farm8.staticflickr.com/7149/6808642461_72bb85a601_b.jpg
http://farm8.staticflickr.com/7002/6808644841_451f320959_b.jpg
http://farm8.staticflickr.com/7146/6808645837_f71af95571_b.jpg
http://farm8.staticflickr.com/7017/6808646985_c7b1973e71_b.jpg
http://farm8.staticflickr.com/7030/6808648033_c758e5136c_b.jpg

Driver's Seat
http://farm8.staticflickr.com/7161/6808649115_a185627f9c_b.jpg
http://farm8.staticflickr.com/7154/6808650187_46f9468394_b.jpg
http://farm8.staticflickr.com/7017/6808651021_e8eaf8a75a_b.jpg (why is
there a slit on the seat cover?)

Under the front seat
http://farm8.staticflickr.com/7006/6808651781_dacb80f990_b.jpg

Front Passenger Seat
http://farm8.staticflickr.com/7007/6808653001_f83df17076_b.jpg
http://farm8.staticflickr.com/7025/6808654069_fcef174d08_b.jpg (why
is there a slit on the seat cover?)
http://farm8.staticflickr.com/7023/6808655047_d366de382f_b.jpg
http://farm8.staticflickr.com/7004/6808658021_10d9f1fbb9_b.jpg (back)

backseats
http://farm8.staticflickr.com/7168/6808655915_e746432d0b_b.jpg

3rd Row Driver's side
http://farm8.staticflickr.com/7027/6808656937_fbab636a54_b.jpg

Still no response to this day. Never buying from them again. They take your money and run. For the amount I paid for them, I'm expecting at least some customer service....

Update May 25th

Wet Okole is a horrible company. OMG! So I've been trying to contact them since this install and I called a few times. I spoke with Sergio and told him about my concerns, I told him I had taken pictures since telling him about it won't really explain the situation. He said to email him the pictures and I will be contacted back. I emailed him the pictures 5 minutes later with my order number and contact information.

Life continued to happen and I called once or twice since then and was told that they would have Sergio call me back. March 21 came around since this isn't really the first thing on my mind everyday. I emailed Sergio again, this time I looked up online and found Steven Grew's email from another forum at Wet Okole. I forwarded all the pictures again for good measure leaving.

April 11th rolled around and I am starting to get upset. I filed a complaint with BBB and immediately the day after I received 3 calls, one was from Raul Lopez. He stated they couldn't find my order in the system and what not. They eventually found it and went over the email with the pictures with me. He told me that the 3rd row seat buckle was more then likely misaligned when it was sewn on, so they'll send me another bottom part of the seat cover. As for the misalignment of the headrest, he couldn't do anything about it. He told me to use a butter knife to insert all the fabric in between the plastic and the leather seats. I mentioned if I stretched the fabric for the headrest I would probably break the seam, but I would try it when I get a chance.

Now it's May 2nd and I still haven't gotten around to doing it yet. Hey! I've got work and a million other projects around the house to do. Raul calls me about the BBB complaint still being open, I mentioned that I still haven't gotten to it and once I have the time to do it the way they recommended, I will.

May 5th and they finally respond to the BBB complaint
"Contact Name and Title: Tracy P. Willms VP
Contact Phone: ***-***-****
Contact Email: ****@****
Customer is stating to us everything is alright. I have givin the customer an option that I will even pick up the product via call tag and give him a complete refund. Please let me know this is cleared as the customer states he has removed the complaint. Tracy ***-***-****"

1st off, I did not state everything is alright. I spoke with Raul and told him I never got around to it, and when I did I would contact them again. ok fine, whatever. I email Raul again on May 13th with pictures stating that I can put the covers in between the leather and the plastic with difficulty and I can not pull the hole to align with the headrest post. And the seat cover that was suppose to be mailed out to me to replace the misaligned buckle was never received. I emailed again on the 20th asking for a response. On the 24th I asked for a reply from Tracy and this is the replied with this email.

"I want my covers back. The straps as we continue to tell you go between
your existing fabric and the plastics. You take off the buckle and put the
strap through between the plastics and your existing material. From your
pictures they look really nice. Then once it is through put the buckle back
on. If you cannot do that then I want my covers back and I will give you
100% refund. I will pick them up at your door free of charge. These are a
seat cover not a complete re-upholstery job. I can only do so much to help
you. We have continued to leave messages with both you and Hang; but you
tell the BBB that we are not doing anything. Please respond!


Tracy P. Willms
VP Wet Okole Hawaii"

This company is ridiculous. When I spend about $800 for some seat covers I expect them to be of good quality and have a decent fit. Not to mention some customer service. I am fuming. This company should not exist.
"

"This was a great buying experience. I ordered over the phone, instead of online, as I had a few questions. The ordering process was quick, friendly and thorough and they were very helpful in identifying exactly which seat covers I needed.

The seat covers arrived 2 weeks after ordering and were exactly as promised. The covers installed in about 45 minutes and honestly fit like a glove. They have a finished look unlike any seat covers I've ever had. They don't look like seat covers, they look like really nice seats.

I am very happy with this transaction and would not hesitate to do business with them again."